Terabit.io || Paid $2,000 for a dedicated server, 52 days later and still nothing

averagedatahoarder · October 29

stable_genius · October 29

@carlos001 said:
2,000 USD is the total amount of savings I've accumulated in my lifetime.

Man, that's peanuts, where I live most people accumulate large multiples of $2000 very early in their lives

only it's DEBT not savings

stable_genius · October 29

@OttoWood I fully agree, "Patron Provider" should donate his BilohBucks to charity instead of using them to scam people on LET.

False advertising, rigged contests, you name it, looks like "Patron Provider" went on a spree of no good in LET.

jsg · October 29

FWIW @leon10 created his account on LET at about the time or a bit before his order.

system says:
Joined August 31

IMO it makes a very big difference whether a pretty new user with just one single thread created and only a few comments - in that very thread - starts a drama or whether it's a well known user with some time here and multiple threads plus many comments under his belt.

NotFoundException · October 29

@jsg said:
FWIW @leon10 created his account on LET at about the time or a bit before his order.

system says:
Joined August 31

IMO it makes a very big difference whether a pretty new user with just one single thread created and only a few comments - in that very thread - starts a drama or whether it's a well known user with some time here and multiple threads plus many comments under his belt.

Who cares? How does that make a difference when it was confirmed by the provider and his complaint was/is valid?

Should I also not consider your reviews because you got banned before?

carlos001 · October 29

@stable_genius said:

@carlos001 said:
2,000 USD is the total amount of savings I've accumulated in my lifetime.

Man, that's peanuts, where I live most people accumulate large multiples of $2000 very early in their lives

only it's DEBT not savings

@stable_genius said:

@carlos001 said:
2,000 USD is the total amount of savings I've accumulated in my lifetime.

Man, that's peanuts, where I live most people accumulate large multiples of $2000 very early in their lives

only it's DEBT not savings

In Latin America, where the minimum wage is 350 USD, it's better than nothing.

If you're from a country with higher purchasing power, you spend as much as you earn.

As a single person, I can live comfortably in my country on $100 a month; I have a house, plenty of land, and lush vegetation far from the noisy city.

stable_genius · October 29

@carlos001 said:
If you're from a country with higher purchasing power, you spend as much as you earn.

Many people spend more than they earn, some do so by accumulating debt while others live lavish lives spending what their forebears earned. When it's gone it's gone, it will not last forever, few inheritances last forever.

WhiteRoseG · October 29

Give the man a refund, the trust is not there anymore, don't be a dick.

daspork · October 30

"We made a mistake, handled this poorly, we have issued him a refund" Your reputation would be intact. I have typed this out identically in other threads: Sometimes I wonder how I'm still in business cause I don't really put that much effort into it, then I read threads on here and I'm just like "Oh....". Decision making is just not a strong suit of human beings it seems...

LEBUserJoe · October 30

@SilverCreek

Has OP received RMA'd server yet?

woinokiz · October 30

52 days, omg that's a lot when waiting

s0n1c · October 30

@carlos001 said:

@stable_genius said:

@carlos001 said:
2,000 USD is the total amount of savings I've accumulated in my lifetime.

Man, that's peanuts, where I live most people accumulate large multiples of $2000 very early in their lives

only it's DEBT not savings

@stable_genius said:

@carlos001 said:
2,000 USD is the total amount of savings I've accumulated in my lifetime.

Man, that's peanuts, where I live most people accumulate large multiples of $2000 very early in their lives

only it's DEBT not savings

As a single person, I can live comfortably in my country on $100 a month; I have a house, plenty of land, and lush vegetation far from the noisy city.

ah sounds like youre living life.
i hope to live like this when i retire

averagedatahoarder · November 3

OP, did you receive your server yet?

leon10 · November 10

@averagedatahoarder said:
OP, did you receive your server yet?

No

leon10 · November 10

Update:

After I made this post, they offered me a partial refund, which I declined. I preferred taking the temporary server over losing money on a partial refund.

However, when I logged into their portal, I discovered that the temporary server was in a different location from the one I originally requested. So, during the entire time they were preparing this temporary server, which took over two weeks, not once did they think to ask me whether a different location would be acceptable. Instead, I had to find out on my own.

I rejected the temporary server because the location is extremely important to me. The main reason I paid $2,000 for this server in the first place is the location. Otherwise, I could easily get similar specs from another provider for around $700.

I then tried once again to get a refund in crypto, the same way I originally paid them, but they refused. They simply won't issue a crypto refund under any circumstances.

At that point, I told them to forget about the refund. Since everything apparently has to be done on their terms, I just want the original server I paid for. Nothing else.

And guess what? It's now been an entire week since my last message, and they haven't responded.

After more than two months of waiting, multiple failed promises, an unsuitable temporary server, and a refused refund, I'm still left with absolutely nothing. Honestly, I don't know what else I'm supposed to do at this point.

Obelous · November 10

@SilverCreek ?

deafcon · November 10

Give this dude his money back. Jesus.

default · November 10

@deafcon said:
Give this dude his money back. Jesus.

I don't believe Jesus has anything to do with this server.

deafcon · November 10

@default said:

@deafcon said:
Give this dude his money back. Jesus.

I don't believe Jesus has anything to do with this server.

At this point, his intervention is required.

LEBUserJoe · November 10

@leon10 said:
Update:

After I made this post, they offered me a partial refund, which I declined. I preferred taking the temporary server over losing money on a partial refund.

However, when I logged into their portal, I discovered that the temporary server was in a different location from the one I originally requested. So, during the entire time they were preparing this temporary server, which took over two weeks, not once did they think to ask me whether a different location would be acceptable. Instead, I had to find out on my own.

I rejected the temporary server because the location is extremely important to me. The main reason I paid $2,000 for this server in the first place is the location. Otherwise, I could easily get similar specs from another provider for around $700.

I then tried once again to get a refund in crypto, the same way I originally paid them, but they refused. They simply won't issue a crypto refund under any circumstances.

At that point, I told them to forget about the refund. Since everything apparently has to be done on their terms, I just want the original server I paid for. Nothing else.

And guess what? It's now been an entire week since my last message, and they haven't responded.

After more than two months of waiting, multiple failed promises, an unsuitable temporary server, and a refused refund, I'm still left with absolutely nothing. Honestly, I don't know what else I'm supposed to do at this point.

ATP shouldn't there host tag be suspended? @jbiloh this is not failed communications it's compounded lies to delay a deadline that was already way past due. even with this thread, and them admitting fault and multiple week-prolonged delays they still have not done as promised.

@SilverCreek guess it's no longer a joke I shall @ you daily until resolved since your support is incapable of self-thought.

Regardless of ToS it doesn't apply there has been no service given when does this become a straight scam? even if they deploy the server in another 2 months, that's 4 months. OP could of invested this money, or used it elsewhere revoking someone the right of access to 2,000 USD for this period of time should deem punishment from this platform they are an active seller.

default · November 10

@deafcon said:

@default said:

@deafcon said:
Give this dude his money back. Jesus.

I don't believe Jesus has anything to do with this server.

At this point, his intervention is required.

So... it's his fault? Does he work for (or with) Terabit?

LEBUserJoe · November 10

@wadhah care to comment?

@default said:

@deafcon said:

@default said:

@deafcon said:
Give this dude his money back. Jesus.

I don't believe Jesus has anything to do with this server.

At this point, his intervention is required.

So... it's his fault? Does he work for (or with) Terabit?

No but when your $2000 is in limbo, and the provider and the website allowing the provider to advertise doesn't intervene for months, jesus may be your last hope personally my last hope is a bottle of JD and cocaine

SilverCreek · November 10

@leon10 said:
Update:

After I made this post, they offered me a partial refund, which I declined. I preferred taking the temporary server over losing money on a partial refund.

However, when I logged into their portal, I discovered that the temporary server was in a different location from the one I originally requested. So, during the entire time they were preparing this temporary server, which took over two weeks, not once did they think to ask me whether a different location would be acceptable. Instead, I had to find out on my own.

I rejected the temporary server because the location is extremely important to me. The main reason I paid $2,000 for this server in the first place is the location. Otherwise, I could easily get similar specs from another provider for around $700.

I then tried once again to get a refund in crypto, the same way I originally paid them, but they refused. They simply won't issue a crypto refund under any circumstances.

At that point, I told them to forget about the refund. Since everything apparently has to be done on their terms, I just want the original server I paid for. Nothing else.

And guess what? It's now been an entire week since my last message, and they haven't responded.

After more than two months of waiting, multiple failed promises, an unsuitable temporary server, and a refused refund, I'm still left with absolutely nothing. Honestly, I don't know what else I'm supposed to do at this point.

Hi Leon,

As previously communicated by our staff, we have made the following accommodations available to you:

A refund through PayPal, wire transfer, Wise, ACH, or an international bank transfer.
A temporary replacement machine, provided at no additional cost.

You declined both options.

You have also indicated that the location was a specific requirement. However, this omits an important part of the original discussion: you explicitly stated that the location was flexible, provided latency to the two IP addresses you supplied (both Facebook-owned IPs) remained low. While your original ticket primarily requested Ashburn, the subsequent discussion made it clear that latency was the determining factor rather than the specific location itself.

We have made repeated attempts to find a mutually acceptable resolution, including offering both a refund and a temporary replacement machine. Unfortunately, you have declined each of the alternatives presented to you. It is also worth noting that your position only became explicitly "non-negotiable" after this public thread was posted.

Despite this, we have continued to engage with you in good faith through your support ticket and have remained willing to work toward a resolution. However, when every available alternative is declined, there is understandably very little further we can offer.

To reiterate, the following options were once again communicated to you through your support ticket:

We have provided options to remedy the issue at hand:

1. A temporary server with better specs than your original order.
2. A partial refund via PayPal or wire transfer since you declined the temporary server and our payment processor does not do refunds via crypto.
3. A donation of the partial refund to charity since you declined to allow us to refund you via PayPal or wire transfer.

At all stages, you have declined everything. We have tried to work with you in good faith numerous times. It is becoming very clear that there is no clean resolution as despite our efforts you have refused every available solution. If you are to decline the temporary system, and decline the refund offered to you, there is no other solution but to wait for the original order to be completed. 

I do recall your use case for the machine was scraping, and your requirement was not based on location however based on latency to two IP addresses - noting that you provided us IPv4 addresses however your LOA was specific just for IPv6. I also see in your ticket you never asked for a test based on IPv6, which strikes me as unusual if you were intending to scrape to an IPv4 address from IPv6 which is merely incompatible.

At the end of the day, you were provided a suitable temporary machine at an equal or better specification, on the house, with zero cost associated with it, until the completion as previously discussed. The equal machine being one of our standard builds which we produced, brand new, within 14 days of the acceptance of the temporary machine.

s0n1c · November 10

@SilverCreek said:

@leon10 said:
Update:

After I made this post, they offered me a partial refund, which I declined. I preferred taking the temporary server over losing money on a partial refund.

However, when I logged into their portal, I discovered that the temporary server was in a different location from the one I originally requested. So, during the entire time they were preparing this temporary server, which took over two weeks, not once did they think to ask me whether a different location would be acceptable. Instead, I had to find out on my own.

I rejected the temporary server because the location is extremely important to me. The main reason I paid $2,000 for this server in the first place is the location. Otherwise, I could easily get similar specs from another provider for around $700.

I then tried once again to get a refund in crypto, the same way I originally paid them, but they refused. They simply won't issue a crypto refund under any circumstances.

At that point, I told them to forget about the refund. Since everything apparently has to be done on their terms, I just want the original server I paid for. Nothing else.

And guess what? It's now been an entire week since my last message, and they haven't responded.

After more than two months of waiting, multiple failed promises, an unsuitable temporary server, and a refused refund, I'm still left with absolutely nothing. Honestly, I don't know what else I'm supposed to do at this point.

Hi Leon,

As previously communicated by our staff, we have made the following accommodations available to you:

A refund through PayPal, wire transfer, Wise, ACH, or an international bank transfer.

A temporary replacement machine, provided at no additional cost.

You declined both options.

You have also indicated that the location was a specific requirement. However, this omits an important part of the original discussion: you explicitly stated that the location was flexible, provided latency to the two IP addresses you supplied (both Facebook-owned IPs) remained low. While your original ticket primarily requested Ashburn, the subsequent discussion made it clear that latency was the determining factor rather than the specific location itself.

We have made repeated attempts to find a mutually acceptable resolution, including offering both a refund and a temporary replacement machine. Unfortunately, you have declined each of the alternatives presented to you. It is also worth noting that your position only became explicitly "non-negotiable" after this public thread was posted.

Despite this, we have continued to engage with you in good faith through your support ticket and have remained willing to work toward a resolution. However, when every available alternative is declined, there is understandably very little further we can offer.

To reiterate, the following options were once again communicated to you through your support ticket:
We have provided options to remedy the issue at hand:

1. A temporary server with better specs than your original order.
2. A partial refund via PayPal or wire transfer since you declined the temporary server and our payment processor does not do refunds via crypto.
3. A donation of the partial refund to charity since you declined to allow us to refund you via PayPal or wire transfer.

At all stages, you have declined everything. We have tried to work with you in good faith numerous times. It is becoming very clear that there is no clean resolution as despite our efforts you have refused every available solution. If you are to decline the temporary system, and decline the refund offered to you, there is no other solution but to wait for the original order to be completed. 

I do recall your use case for the machine was scraping, and your requirement was not based on location however based on latency to two IP addresses - noting that you provided us IPv4 addresses however your LOA was specific just for IPv6. I also see in your ticket you never asked for a test based on IPv6, which strikes me as unusual if you were intending to scrape to an IPv4 address from IPv6 which is merely incompatible.

At the end of the day, you were provided a suitable temporary machine at an equal or better specification, on the house, with zero cost associated with it, until the completion as previously discussed. The equal machine being one of our standard builds which we produced, brand new, within 14 days of the acceptance of the temporary machine.

Why do you say you've offered him a "refund", then proceed to say "partial refund" right after?

Thats not you trying to work with him in good faith lmao. What I see is you fucked up and dont wanna take responsibility for it by offsetting the cost to the customer.

Why a partial refund? Why not a full refund? You failed to deliver, so how is that the clients problem that you lost some money in the process?

And dude,

A donation of the partial refund to charity since you declined to allow us to refund you via PayPal or wire transfer.

are you fucking for real?

s0n1c · November 10

I feel this persons pain. After Silvercreek aquired Enzonix, my 9900x vps got replaced with a fucking ancient Xeon.

averagedatahoarder · November 10

@SilverCreek said:

@leon10 said:
Update:

After I made this post, they offered me a partial refund, which I declined. I preferred taking the temporary server over losing money on a partial refund.

However, when I logged into their portal, I discovered that the temporary server was in a different location from the one I originally requested. So, during the entire time they were preparing this temporary server, which took over two weeks, not once did they think to ask me whether a different location would be acceptable. Instead, I had to find out on my own.

I rejected the temporary server because the location is extremely important to me. The main reason I paid $2,000 for this server in the first place is the location. Otherwise, I could easily get similar specs from another provider for around $700.

I then tried once again to get a refund in crypto, the same way I originally paid them, but they refused. They simply won't issue a crypto refund under any circumstances.

At that point, I told them to forget about the refund. Since everything apparently has to be done on their terms, I just want the original server I paid for. Nothing else.

And guess what? It's now been an entire week since my last message, and they haven't responded.

After more than two months of waiting, multiple failed promises, an unsuitable temporary server, and a refused refund, I'm still left with absolutely nothing. Honestly, I don't know what else I'm supposed to do at this point.

Hi Leon,

As previously communicated by our staff, we have made the following accommodations available to you:

A refund through PayPal, wire transfer, Wise, ACH, or an international bank transfer.

A temporary replacement machine, provided at no additional cost.

You declined both options.

You have also indicated that the location was a specific requirement. However, this omits an important part of the original discussion: you explicitly stated that the location was flexible, provided latency to the two IP addresses you supplied (both Facebook-owned IPs) remained low. While your original ticket primarily requested Ashburn, the subsequent discussion made it clear that latency was the determining factor rather than the specific location itself.

We have made repeated attempts to find a mutually acceptable resolution, including offering both a refund and a temporary replacement machine. Unfortunately, you have declined each of the alternatives presented to you. It is also worth noting that your position only became explicitly "non-negotiable" after this public thread was posted.

Despite this, we have continued to engage with you in good faith through your support ticket and have remained willing to work toward a resolution. However, when every available alternative is declined, there is understandably very little further we can offer.

To reiterate, the following options were once again communicated to you through your support ticket:
We have provided options to remedy the issue at hand:

1. A temporary server with better specs than your original order.
2. A partial refund via PayPal or wire transfer since you declined the temporary server and our payment processor does not do refunds via crypto.
3. A donation of the partial refund to charity since you declined to allow us to refund you via PayPal or wire transfer.

At all stages, you have declined everything. We have tried to work with you in good faith numerous times. It is becoming very clear that there is no clean resolution as despite our efforts you have refused every available solution. If you are to decline the temporary system, and decline the refund offered to you, there is no other solution but to wait for the original order to be completed. 

I do recall your use case for the machine was scraping, and your requirement was not based on location however based on latency to two IP addresses - noting that you provided us IPv4 addresses however your LOA was specific just for IPv6. I also see in your ticket you never asked for a test based on IPv6, which strikes me as unusual if you were intending to scrape to an IPv4 address from IPv6 which is merely incompatible.

At the end of the day, you were provided a suitable temporary machine at an equal or better specification, on the house, with zero cost associated with it, until the completion as previously discussed. The equal machine being one of our standard builds which we produced, brand new, within 14 days of the acceptance of the temporary machine.

After saying 4 times they wouldn't engage in this thread again, here we go for the 5th time

https://lowendtalk.com/discussion/comment/4902512/#Comment_4902512

What a joke

s0n1c · November 10

[@averagedatahoarder said]
After saying 4 times they wouldn't engage in this thread again, here we go for the 5th time

https://lowendtalk.com/discussion/comment/4902512/#Comment_4902512

What a joke

not surprised. full of lies

averagedatahoarder · November 10

@s0n1c said: A donation of the partial refund to charity since you declined to allow us to refund you via PayPal or wire transfer.

They call this shotgun KYC btw

averagedatahoarder · November 10

@SilverCreek If you are still committed to engaging in this thread, then I have a question for you.

As a hosting business running a DDoS protection service at the scale of Terabit (even having Frantech as a customer), surely you have $2k spare.

Now, whenever someone Googles "terabit dedicated server" this thread shows up on the first page. Surely a customer doing their research into where to purchase a dedicated server would read this thread.

So wouldn't it be worthwhile to refund the customer his $2k and apologize in this thread, so future customers won't think your business is a scam? Seems worth far more than $2k

zed · November 10

i reckon that's the gimmick right, they know the guy doesn't want to give up the dox else he would have paid via paypal or whatever to begin with, so offer the refund that way knowing he'll decline.

and yea i forgot these were the guys with the bizarre enzonix takeover with migrations to random unrelated locations on ultra shit hardware.

none of this is a good look and the explanations just make it look worse.

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