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TierHive: Poor Service, Threats Instead of Help

2»

Comments

  • sirius1509sirius1509 Member

    @jcn50 said:

    @pvum said: https://lowendtalk.com/discussion/222910/take-my-advice-dont-touch-greencloud/p1

    It's a different provider....

    @sirius1509 said: Having free credits doesn’t, by itself, explain why unused paid credit cannot be refunded under their refund policy.

    It costs to refund, and you have a blend of free credits + purchase.
    Why not try again to spin an instance and post the port here? We'll tell you if we can connect or not! Most likely the problem is at your origin.

    I already tested from both my home broadband and mobile network. Access through another route worked - that was never in dispute. More tests from other people’s connections won’t change whether the service works for my needs. It doesn’t, so I requested the unused balance back. I’ll leave others to judge their refund policy and how they handled the request.

  • jcn50jcn50 Member

    @sirius1509 said: I already tested from both my home broadband and mobile network. Access through another route worked - that was never in dispute. More tests from other people’s connections won’t change whether the service works for my needs. It doesn’t, so I requested the unused balance back. I’ll leave others to judge their refund policy and how they handled the request.

    If you know the problem is from your side: don't blame it on the provider for it.. Why are you being dishonest like that?... For €3.34 still in your account and ready to be used?!... You're crazy...

  • sirius1509sirius1509 Member

    @backtogeek, I have only one TierHive account. Your claims that I created a second account, requested refunds on both and received a refund on one are incorrect. Please check whether you have confused me with another customer and correct the record. If you maintain those claims, explain the basis without publishing anyone’s personal information.

    I also deleted all VPS instances and stopped using the service. My request concerns the remaining unused paid balance.

    You have now explicitly linked my public posts to reporting me to FraudRecord. What specific fraudulent conduct are you alleging? A negative review and a disputed refund request do not, by themselves, establish fraud.

  • averagedatahoarderaveragedatahoarder Member
    edited 6:18PM

    @backtogeek said: no one else gets trials now

    If you'd be willing to make an exception I'd be happy to test connectivity to a TierHive IP across a few thousand residential proxy IPs in various regions :)

    I highly doubt there's any issue with TierHive connectivity

  • dbadudedbadude Member

    @sirius1509 said:
    Two separate things are being mixed up here. I used an external VPN in the Netherlands to test access to the Frankfurt VPS. Separately, some torrent traffic passed through my VPN on TierHive’s Amsterdam VPS. I acknowledged that mistake in the original post.

    The connectivity complaint came before the torrent warning. I’m not disputing the ban or asking for free usage. I asked for the unused balance back and accepted paying for everything consumed.

    You can agree with their contractual refusal and still question the response about fraud databases and removing support access. That treatment is a major part of my complaint.

    And yes, I joined to share this experience. That’s why I included the correspondence so people can judge the facts for themselves.

    Tierhive have nat boxes, so there is no direct connectivity. Thats why they offer haproxy and port forwarding.

  • rpqurpqu Member

    @backtogeek said:
    Honestly, for what comes out at $2.11 after fees, the user ate about 2 hours of actual human time

    Well, I think some people thought support is free. Here's several choices lol

    • Paid support ticket or free if annual spend above certain level @alfatarsos
    • Tell people how much human time costs @PulsedMedia (€150/h for founder time)
    • Ignore tickets (too many in this category)
  • backtogeekbacktogeek Member, Host Rep

    @sirius1509 said:
    @backtogeek, I have only one TierHive account. Your claims that I created a second account, requested refunds on both and received a refund on one are incorrect. Please check whether you have confused me with another customer and correct the record. If you maintain those claims, explain the basis without publishing anyone’s personal information.

    I also deleted all VPS instances and stopped using the service. My request concerns the remaining unused paid balance.

    You have now explicitly linked my public posts to reporting me to FraudRecord. What specific fraudulent conduct are you alleging? A negative review and a disputed refund request do not, by themselves, establish fraud.

    Ok my mistake, sorry about that, must have been 2 totally different people from the same location in the same /24 IP block opening identical tickets word for word hours apart, having exactly the same problem with Frankfurt and also opening identical tickets showing near identical screenshots, one asked about torrent'ing the other torrent'ed and then both asked for a refund within 30 minutes of each other.

    Sorry for the confusion.

    Anyway, I am chosing not to get drawn in, you already sucked enough time up.

    Thanked by 1averagedatahoarder
  • edmarhubedmarhub Member

    afaik they have a free 1 hour trial credits, you should test everything out before adding funds so you don't end up crying.

  • backtogeekbacktogeek Member, Host Rep

    @rpqu said:

    @backtogeek said:
    Honestly, for what comes out at $2.11 after fees, the user ate about 2 hours of actual human time

    Well, I think some people thought support is free. Here's several choices lol

    • Paid support ticket or free if annual spend above certain level @alfatarsos
    • Tell people how much human time costs @PulsedMedia (€150/h for founder time)
    • Ignore tickets (too many in this category)

    Naa, we just do what we can, some people need help, and they get it if we can.

    Thanked by 2averagedatahoarder rpqu
  • averagedatahoarderaveragedatahoarder Member

    @backtogeek said: What specific fraudulent conduct are you alleging?

    Maybe torrenting?

  • itzsenuitzsenu Member

    @backtogeek said: the net result being: no one else gets trials now; we have more confidence in the automation that refuses trial credit than ever it made the right call from the get go and we should not have made the exception.

    But keep the free credits you give users when they register. It was an awesome idea because everyone can test things out and check the service. I did the same, and I'm completely happy with it! and using ur service...

    @backtogeek I have to mention something if you ever get a Sri Lankan customer who opens a ticket saying they can't make a payment, tell them to try Google Pay first. If that doesn't work, suggest using a Sri Lankan virtual card issued by their bank. Those work perfectly fine!

    Thanked by 2backtogeek averagedatahoarder
  • sirius1509sirius1509 Member

    @backtogeek said:

    @sirius1509 said:
    @backtogeek, I have only one TierHive account. Your claims that I created a second account, requested refunds on both and received a refund on one are incorrect. Please check whether you have confused me with another customer and correct the record. If you maintain those claims, explain the basis without publishing anyone’s personal information.

    I also deleted all VPS instances and stopped using the service. My request concerns the remaining unused paid balance.

    You have now explicitly linked my public posts to reporting me to FraudRecord. What specific fraudulent conduct are you alleging? A negative review and a disputed refund request do not, by themselves, establish fraud.

    Ok my mistake, sorry about that, must have been 2 totally different people from the same location in the same /24 IP block opening identical tickets word for word hours apart, having exactly the same problem with Frankfurt and also opening identical tickets showing near identical screenshots, one asked about torrent'ing the other torrent'ed and then both asked for a refund within 30 minutes of each other.

    Sorry for the confusion.

    Anyway, I am chosing not to get drawn in, you already sucked enough time up.

    Again, I have only one account. Please verify your records. If you claim otherwise, provide reliable evidence linking the accounts to me, rather than an assumption based on a shared /24 IP block. If you have confused two customers, explicitly correct your original statement and apologise.

  • backtogeekbacktogeek Member, Host Rep

    @sirius1509 said:

    @backtogeek said:

    @sirius1509 said:
    @backtogeek, I have only one TierHive account. Your claims that I created a second account, requested refunds on both and received a refund on one are incorrect. Please check whether you have confused me with another customer and correct the record. If you maintain those claims, explain the basis without publishing anyone’s personal information.

    I also deleted all VPS instances and stopped using the service. My request concerns the remaining unused paid balance.

    You have now explicitly linked my public posts to reporting me to FraudRecord. What specific fraudulent conduct are you alleging? A negative review and a disputed refund request do not, by themselves, establish fraud.

    Ok my mistake, sorry about that, must have been 2 totally different people from the same location in the same /24 IP block opening identical tickets word for word hours apart, having exactly the same problem with Frankfurt and also opening identical tickets showing near identical screenshots, one asked about torrent'ing the other torrent'ed and then both asked for a refund within 30 minutes of each other.

    Sorry for the confusion.

    Anyway, I am chosing not to get drawn in, you already sucked enough time up.

    Again, I have only one account. Please verify your records. If you claim otherwise, provide reliable evidence linking the accounts to me, rather than an assumption based on a shared /24 IP block. If you have confused two customers, explicitly correct your original statement and apologise.

    Thanked by 2itzsenu rpqu
  • averagedatahoarderaveragedatahoarder Member

    @sirius1509 said:

    @backtogeek said:

    @sirius1509 said:
    @backtogeek, I have only one TierHive account. Your claims that I created a second account, requested refunds on both and received a refund on one are incorrect. Please check whether you have confused me with another customer and correct the record. If you maintain those claims, explain the basis without publishing anyone’s personal information.

    I also deleted all VPS instances and stopped using the service. My request concerns the remaining unused paid balance.

    You have now explicitly linked my public posts to reporting me to FraudRecord. What specific fraudulent conduct are you alleging? A negative review and a disputed refund request do not, by themselves, establish fraud.

    Ok my mistake, sorry about that, must have been 2 totally different people from the same location in the same /24 IP block opening identical tickets word for word hours apart, having exactly the same problem with Frankfurt and also opening identical tickets showing near identical screenshots, one asked about torrent'ing the other torrent'ed and then both asked for a refund within 30 minutes of each other.

    Sorry for the confusion.

    Anyway, I am chosing not to get drawn in, you already sucked enough time up.

    Again, I have only one account. Please verify your records. If you claim otherwise, provide reliable evidence linking the accounts to me, rather than an assumption based on a shared /24 IP block. If you have confused two customers, explicitly correct your original statement and apologise.

    Yes great idea, ask your hosting provider to leak your IP address on a public forum. Genius! May we guess your router password?

    Thanked by 1rpqu
  • rpqurpqu Member

    @averagedatahoarder said:

    @sirius1509 said:

    @backtogeek said:

    @sirius1509 said:
    @backtogeek, I have only one TierHive account. Your claims that I created a second account, requested refunds on both and received a refund on one are incorrect. Please check whether you have confused me with another customer and correct the record. If you maintain those claims, explain the basis without publishing anyone’s personal information.

    I also deleted all VPS instances and stopped using the service. My request concerns the remaining unused paid balance.

    You have now explicitly linked my public posts to reporting me to FraudRecord. What specific fraudulent conduct are you alleging? A negative review and a disputed refund request do not, by themselves, establish fraud.

    Ok my mistake, sorry about that, must have been 2 totally different people from the same location in the same /24 IP block opening identical tickets word for word hours apart, having exactly the same problem with Frankfurt and also opening identical tickets showing near identical screenshots, one asked about torrent'ing the other torrent'ed and then both asked for a refund within 30 minutes of each other.

    Sorry for the confusion.

    Anyway, I am chosing not to get drawn in, you already sucked enough time up.

    Again, I have only one account. Please verify your records. If you claim otherwise, provide reliable evidence linking the accounts to me, rather than an assumption based on a shared /24 IP block. If you have confused two customers, explicitly correct your original statement and apologise.

    Yes great idea, ask your hosting provider to leak your IP address on a public forum. Genius! May we guess your router password?

    Thanked by 1averagedatahoarder
  • JohnFilch123JohnFilch123 Member

    I love TierHive and will keep using them.

    Thanked by 2rpqu itzsenu
  • dbadudedbadude Member
    edited 6:46PM

    @JohnFilch123 said:
    I love TierHive and will keep using them.

    yeah me too, running 5 netbsd boxes for less than 1 dollar per month.

    Thanked by 1JohnFilch123
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