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TierHive: Poor Service, Threats Instead of Help
sirius1509
Member
TierHive support felt openly hostile - no goodwill, no understanding. Their advertised 14-day refund window was no help when the service turned out to be unsuitable for my needs. Here’s what happened.
I signed up mainly for the German location, but couldn’t connect directly. Reported it within 24 hours. Support blamed my ISP and suggested going through another VPS. That wasn’t a solution for me - I needed direct access.
The Frankfurt IP responded to ping, but TCP connections to the assigned ports failed from my connection. The same TCP tests worked through a VPN in the Netherlands.
During connection testing, some torrent traffic went through the VPN because I’d forgotten to close my torrent client - my mistake. They spotted that quickly enough. I requested a refund within 24 hours of registering and paying, well before their 14-day window expired. They cited that violation as a reason to refuse.
They also counted hourly charges during testing as “extensive usage”, even though roughly 99.6% of my purchased credit remained unused.
Instead of simply resolving the dispute and refunding the unused balance, they started threatening to report associated IP addresses to MaxMind, FraudRecord and ISP abuse departments, and to remove my access to support. They then closed my final complaint without a reply.
All this over asking for €3.33 of unused credit back. Plenty of effort defending the refusal, zero goodwill. What’s the point of a 14-day refund policy if they refuse to give refunds?
Comments
Well, did you abuse the service? When you were able to get in over VPN what did you run on the VPS?
You make it sound like you used a separate VPN provider to VPN into the Netherlands and then connect to TierHive. But the ticket makes it look like you routed your torrent traffic through TierHive.
If TierHive's AUP explicitly forbade torrent traffic, this would seem justified, would it not?
Also, your credibility here is not particularly high, given that this is your first discussion and it appears you joined only to complain.
Either way, I'm sure @AnthonySmith could clarify
abuse the system and then request for a refund...
Can you make your screenshots a little smaller? I'm still able to read them when I squint.
Don't give me ideas....
no it is just, i am wondering why this dude is complaining.
Two separate things are being mixed up here. I used an external VPN in the Netherlands to test access to the Frankfurt VPS. Separately, some torrent traffic passed through my VPN on TierHive’s Amsterdam VPS. I acknowledged that mistake in the original post.
The connectivity complaint came before the torrent warning. I’m not disputing the ban or asking for free usage. I asked for the unused balance back and accepted paying for everything consumed.
You can agree with their contractual refusal and still question the response about fraud databases and removing support access. That treatment is a major part of my complaint.
And yes, I joined to share this experience. That’s why I included the correspondence so people can judge the facts for themselves.
OK well don't you think if the IPs got blacklisted it would cost TierHive quite a bit to replace them? How much did you deposit?
Bye forever//
tldr
Take my advice: don't touch TierHive
Well, can go both ways. But TierHive is quite cheap and hourly billing makes it worth it for ultra budget applications IMO.
Obviously not as something to use for prod but I won't complain. I think it just all comes down to what your use case is
What is the point of TOS if you will just torrent over it?
Also why do you think the connectivity problem is on theirs end, not within your internet service provider?
// Also lmao logic.
10:00, buy service.
10:05, request refund
10:06, break all TOS - start spamming, torrent, port scanning, sending cp.
WHY THEY REFUSED MY REFUND, I DID ALL THAT AFTER REQUEST!1111!
Looking back, I should have requested the refund as soon as I opened the connectivity ticket, rather than spending more time trying to get direct access to Germany working.
An other MJJ, there are too many of them