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TierHive: Poor Service, Threats Instead of Help
sirius1509
Member
TierHive support felt openly hostile - no goodwill, no understanding. Their advertised 14-day refund window was no help when the service turned out to be unsuitable for my needs. Here’s what happened.
I signed up mainly for the German location, but couldn’t connect directly. Reported it within 24 hours. Support blamed my ISP and suggested going through another VPS. That wasn’t a solution for me - I needed direct access.
The Frankfurt IP responded to ping, but TCP connections to the assigned ports failed from my connection. The same TCP tests worked through a VPN in the Netherlands.
During connection testing, some torrent traffic went through the VPN because I’d forgotten to close my torrent client - my mistake. They spotted that quickly enough. I requested a refund within 24 hours of registering and paying, well before their 14-day window expired. They cited that violation as a reason to refuse.
They also counted hourly charges during testing as “extensive usage”, even though roughly 99.6% of my purchased credit remained unused.
Instead of simply resolving the dispute and refunding the unused balance, they started threatening to report associated IP addresses to MaxMind, FraudRecord and ISP abuse departments, and to remove my access to support. They then closed my final complaint without a reply.
All this over asking for €3.33 of unused credit back. Plenty of effort defending the refusal, zero goodwill. What’s the point of a 14-day refund policy if they refuse to give refunds?
Comments
Well, did you abuse the service? When you were able to get in over VPN what did you run on the VPS?
You make it sound like you used a separate VPN provider to VPN into the Netherlands and then connect to TierHive. But the ticket makes it look like you routed your torrent traffic through TierHive.
If TierHive's AUP explicitly forbade torrent traffic, this would seem justified, would it not?
Also, your credibility here is not particularly high, given that this is your first discussion and it appears you joined only to complain.
Either way, I'm sure @AnthonySmith could clarify
abuse the system and then request for a refund...
Can you make your screenshots a little smaller? I'm still able to read them when I squint.
Don't give me ideas....
no it is just, i am wondering why this dude is complaining.
Two separate things are being mixed up here. I used an external VPN in the Netherlands to test access to the Frankfurt VPS. Separately, some torrent traffic passed through my VPN on TierHive’s Amsterdam VPS. I acknowledged that mistake in the original post.
The connectivity complaint came before the torrent warning. I’m not disputing the ban or asking for free usage. I asked for the unused balance back and accepted paying for everything consumed.
You can agree with their contractual refusal and still question the response about fraud databases and removing support access. That treatment is a major part of my complaint.
And yes, I joined to share this experience. That’s why I included the correspondence so people can judge the facts for themselves.
OK well don't you think if the IPs got blacklisted it would cost TierHive quite a bit to replace them? How much did you deposit?
tldr
Take my advice: don't touch TierHive
Well, can go both ways. But TierHive is quite cheap and hourly billing makes it worth it for ultra budget applications IMO.
Obviously not as something to use for prod but I won't complain. I think it just all comes down to what your use case is
What is the point of TOS if you will just torrent over it?
Also why do you think the connectivity problem is on theirs end, not within your internet service provider?
// Also lmao logic.
10:00, buy service.
10:05, request refund
10:06, break all TOS - start spamming, torrent, port scanning, sending cp.
WHY THEY REFUSED MY REFUND, I DID ALL THAT AFTER REQUEST!1111!
Looking back, I should have requested the refund as soon as I opened the connectivity ticket, rather than spending more time trying to get direct access to Germany working.
An other MJJ, there are too many of them
I reported the connectivity problem promptly. Direct access remained unavailable, so I requested a refund of the unused balance under their refund policy, accepting payment for everything consumed. In my view, a customer-friendly provider would have refunded the remainder and settled this without an argument.
Do you realize you can keep using their service PROPERLY from ANOTHER LOCATION?
You clearly don't respect their terms of service, why do you expect them to respect you?
"Customer-friendly provider" when you literally risked getting their IPs on blacklists! C'mon
I specifically needed direct access to Germany. Using another location wouldn’t meet that requirement - that’s why I requested a refund of the unused balance. Also, I’m not connecting from Russia.
You had free credits to start right? Why didn't you try with those?
Are you behind a restricted/firewalled access? I have used them many times and never faced an issue connecting, you also have the Console from your Control area...
I should have included this link in my previous reply:
https://lowendtalk.com/discussion/222910/take-my-advice-dont-touch-greencloud/p1
Yes, I had free credits, but I hadn’t discovered the Frankfurt connectivity problem before paying. I reported it and requested a refund within 24 hours. Having free credits doesn’t, by itself, explain why unused paid credit cannot be refunded under their refund policy.
lol @backtogeek
It's a different provider....
It costs to refund, and you have a blend of free credits + purchase.
Why not try again to spin an instance and post the port here? We'll tell you if we can connect or not! Most likely the problem is at your origin.
I can’t keep up with every reply, so I’ll leave the screenshots and my experience here for others to judge. I reported the connectivity issue promptly and requested the unused balance back within 24 hours. That request was refused.
My takeaway: don’t treat the 14-day refund window as a money-back guarantee if the service doesn’t work for your needs. Read the exclusions carefully. I’ve explained my mistake and my complaint, and I’ll leave it there unless TierHive has something substantive to add.
Quick post and ghost from my side.
User registered an account, asked for a free trial, was given a free trial, asked if they could torrent; I said no, user added credit anyway.
User registered another account, asked for a free trial, and got another free trial.
Opened a number of tickets for help; was given help.
User after using free trial credit, made the decision to pay and add more credit, long before the free credit was used.
User used service; the user triggered multiple torrent abuse warnings.
User was not immediatley terminated and was allowed to continue using service with a warning.
User immediately asked for a refund on both accounts
Refund was refused on the account with the torrent abuse and granted on the other.
User wrote an AI-generated book on consumer rights.
Complaint was dismissed
User continues to complain.
Complaint was dismissed.
User continued to use the service anyway.
User put in a complaint directly to the payment processor.
User still has account access.
Honestly, for what comes out at $2.11 after fees, the user ate about 2 hours of actual human time, the net result being: no one else gets trials now; we have more confidence in the automation that refuses trial credit than ever it made the right call from the get go and we should not have made the exception.
Before someone throws an AKTUALY at me, I know this probably does not sound professional: TierHive is a small project; it's independently run by a small group of people, it is still in Alpha stage, a ton of effort is made to make this apparent in advance; we are not enterprise-grade; we are hobby grade; with no SLA, several warnings to this are given in advance; it is ran on a far more human level than other companies.
This user essentially defecated on our doorstep at 3 a.m., then started banging on the door to shout at us for not providing toilet paper; despite this, he is still welcome to calm down and use the service, which I am SURE would not have been purchased for no other reason than to torrent.... right?
Now I am also having to deal with a trail of forum and public posts, so I guess it's fraud-record time to save other hosts the trouble.
Prepare yourself for the nonsense quotes fromthe OP, I wont be sticking around in this thread or replying any further.
A day in the life of a budget host.
Cheers.
Ant.
fake ai slop review lmao
AKA you don't want to
And you wonder why the support didn't help you?! LOL....