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Thank you 🖤
🖤
Your price is tooo tempting to let go.
Some hiccups are expected on those price.
Yeah, support need some serious discussion, knowing you mush have very limited budget.
Can't comment bad or good on your service.
It is what it is.
Unfortunately, people often have overly high expectations for servers that were originally designed for different purposes, nevertheless, we always strive to provide servers that offer an excellent price-to-quality ratio. That is why we always suggest trying them out before passing judgment. While it is true that there have been issues in the past, some even serious, we have always taken the lead in resolving them.
Furthermore, we have recently added a disclaimer before the purchase of any of our offer servers, ensuring that the situation is made clear from the very start.
Indeed.
For the given spec and price, expect some tradeoff.
If you have the time later, please check my support request TMVUIX2NIGNFB, one vcpu need reattachment.
What advice do you need? I've already given you several suggestions a long time ago. Those were to stop offering promotional plans and hire enough staff to ensure that issues reported through your ticketing system don't take a month to resolve
But nothing has really changed. Your support team used to provide half-hearted responses, and that's exactly what they're still doing today
Let me remind you that issues only get resolved here because customers bring them into the public eye. Otherwise, this particular issue would never have been resolved
I also pointed out that your problems aren't limited to the promotional node - your other nodes have issues as well. I experienced this firsthand when I was your customer
You can keep saying a hundred times that everything is fine on your end, but that doesn't change the overall picture
So, if you're not scammers, why is this still stated on your website?
https://ibb.co/pv4FmmzJ
You claim that you respond in less than an hour, but that's simply not true. You don't even reply within 48 hours. How can you compare yourselves to other hosts, lol?!
@DeluxHost
Hello! Please refer to ticket TMVE3CW3I1YOD. Packet loss is preventing me from using the server. The problem has been going on for 21 days now, and your support team isn't solving the issue, and recently they've stopped responding to tickets. I have provided all the evidence that the problem is on your end. Should I hope for the work to be restored or should I forget about the money I spent?
I will look at your ticket in a few hours.
Thanks!
I’ll also check your ticket in a few hours, don’t worry, I’ll help you sir
I mean, how can you call someone a “scammer” based on this? We’ve been on this forum for years, and I don’t recall us ever running off with anyone’s money.
Ticket response times are faster than they used to be, we’ve added new staff members and implemented new systems to speed everything up, and we’re currently adding even more systems to make things faster still. Do we need to improve, and can we? Absolutely. Tickets aren’t being addressed simply because they’re made public; rather, it’s because I make myself available to the community, and to others, without asking for anything in return. I don’t see an issue with that, in fact, I think it’s something that should be appreciated.
That aside, the nodes experiencing the most issues were the ‘Z’ nodes, which, are set to receive a major hardware upgrade this Friday.
This Should be solved
Can you take a look at the private message I sent? There is still something wrong with my node.
Hello @DeluxHost
As a paying customer, I certainly do not have unrealistically high expectations for a budget server. However, basic stability should be the bare minimum requirement.
My server unexpectedly reboots or completely crashes every 1 to 2 days. I have communicated this issue many times, but to this day, it still has not been resolved.
I understand it is a highly cost-effective service, but a server going offline every 48 hours is simply unusable for any purpose. I just need a stable node.
If you need additional reasons, it was more than enough for me that your company was unable to verify my payment for over a week and then took 13 days to refund my money. This is completely unacceptable. I reached out on Discord and tagged the administration, but received no response. I also contacted you here, and eventually you started ignoring me as well
It may have become less frequent, but it's still an unacceptable level. Just a couple of messages above, there's someone whose issue has been unresolved for 21 days already
Order ID: #7130608999
Preference: +1 vCore Thank you!
@DeluxHost This support ticket has been open for a week. Previous responses indicated that it would be resolved shortly, yet there has been no progress or update as of today. Is this the speed at which you handle issues?
order #9270823715
pls add 1 vCPU core
I also purchased a STORAGE-2 VPS, but experienced serious storage performance issues from the very beginning (around 1.6 MB/s write and 3.2–3.6 MB/s read), along with repeated I/O stalls during EXT4 formatting.
I immediately opened ticket #TMW2QZT2DTZR6 requesting a full refund, but after five days I still haven't received any response.
I simply want my refund processed. Could someone from DeluxHost please review my ticket
This VPS is a total piece of shit.
maybe explain what's your issue, instead of just throwing insults around
Invoce: 1011-14723-2026
Order: 2626361688
Preference: +1 vCore
Uptime : 0 days, 0 hours, 1 minutes
Processor : Intel(R) Xeon(R) CPU E5-2650 v4 @ 2.20GHz
CPU cores : 1 @ 2199.996 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ✔ Enabled
RAM : 1.9 GiB
Swap : 0.0 KiB
Disk : 38.7 GiB
Distro : Ubuntu 26.04.1 LTS
Kernel : 7.0.0-38-generic
VM Type : KVM
IPv4/IPv6 : ✔ Online / ✔ Online
IPv6 Network Information:
ISP : Matteo Martelloni trading as DELUXHOST
ASN : AS214677 Matteo Martelloni trading as DELUXHOST
Host : DELUXHOST
Location : Amsterdam, North Holland (NH)
Country : The Netherlands
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
iperf3 Network Speed Tests (IPv4):
iperf3 Network Speed Tests (IPv6):
Geekbench 6 Benchmark Test:
Test | Value
|
Single Core | 253
Multi Core | 266
Full Test | https://browser.geekbench.com/v6/cpu/19456154
Help, Out of stock!!!!!
@DeluxHost My vps X-3 is stopped and can't be started anymore form the panel !! I have already opened ticket and escalation and no action from you side. TICKET : #TMW0S7PATXVK9
Vps ordered last week and also no free vCore attributed.
Lot of problems with thi site.
At first, Deluxhost was really good, but now it's nothing short of a disaster unless you happen to end up on a server that isn't completely oversold.
No matter which server I'm on—W, D, M, or X—they're all incredibly laggy, and it's been getting worse and worse over time.
This is a test from the same server in April:
Thanks for the reviews, I almost bit.
Although the customer doxing would have stopped me anyway
Hi DeluxHost, thanks for the deal!
Order #3266690852 — +1GB RAM if possible, please.
Order #4979684962 — +1GB RAM if possible, please.
Thanks!
no need to explain,people that will do their research already know what DeluxHost problem and what their excuse. more customer here are ignorant untill they face the problem themselves and crying out loud on this forum