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Order ID: 2342261535
Preference: +1 vCore
Order ID: 9805912967
Preference: +1 vCore or +1GB RAM
Ticket #TMW1SNF9K415N
I have not received the VPS.
Still waiting on the upgrade for 0211-13655-2026 (Service #9736076096) X-4
Hi, @DeluxHost. I'm also waiting on bonuses to be applied to the following orders:
Order ID: 2342261535
Preference: +1 vCore
Order ID: 7193718084
Preference: +1 vCore
Hello @DeluxHost,
The server unexpectedly restarted again today. I really cannot tolerate this anymore because my automated scripts keep getting forcefully stopped due to the node instability.
Could you please help migrate my VPS? I am not asking for a perfect node, I just need a stable one so I can run my tasks.
MY SUPPORT TICKET: #TMVGL79RZWQD4
Thank you for your understanding.
Hi, @DeluxHost. I'm also waiting on bonuses to be applied to the following order 0311-13811-2026 (+1 vCore)
Update: DeluxHost refund still not received (ticket #TMULCTBQ5KZCM)
As promised, here's an update on our DeluxHost case.
On 27 October, DeluxHost agreed to terminate our six VPSs and refund us (pro rata for the unused period, plus account credit). On 29 October they confirmed in the ticket that the refund had been sent.
More than a week later, nothing has arrived. In the meantime the ticket was closed, while the refund was still outstanding. On 6 November we reopened it and asked where the payment was sent and for a receipt. This is the second time: the same ticket was also closed on 18 October while our cancellation request was still unanswered.
Today we have also used the escalation button in the DeluxHost panel, which according to their own page goes straight to their support leads.
To be fair, staff has been somewhat helpful at several points, and the storage problems were fixed. We're not asking for anything new, only for DeluxHost to do what was promised:
I'll update here as soon as the money arrives.
@DeluxHost, could you please look into this?
A single support ticket has been dragging on for days without any resolution—it’s truly disappointing. I’m planning to use this Black Friday to find a suitable replacement server and migrate my services elsewhere.
@DeluxHost — Z-4 VPS in Amsterdam, 12 days of downtime and still no solution
I purchased a Z-4 VPS in Amsterdam, and approximately 40 days later it became completely unusable. No SSH access, and the noVNC console is stuck at "Booting from Hard Disk...".
This has now continued for 12 days. During this time, I opened two support tickets, including urgent ticket #22293, and sent an escalation to management. I have received around six replies with apologies and promises to investigate, but no visible progress whatsoever.
My production website and AI automation agents have been offline for all 12 days.
Cheap hosting is certainly attractive, but the losses caused by such prolonged downtime far outweigh the savings.
I still hope DeluxHost will take concrete action to recover my VPS and preserve its data.
@DeluxHost, could someone from management please step in and actually resolve this?
Hello @DeluxHost
I hate to keep bothering your team with the same issue. However, since the host node itself is the root cause, just getting the server back online isn't enough—the repeated crashes are ruining my background scripts.
Could we look into migrating my VPS to a more stable node? I saw this worked for other users. Whether it's a different node in the Netherlands or a stable one in Germany, I'd really appreciate the move.
A stable uptime is all I need. Thank you!
Sorry guys, I’ve been inactive for the past two days due to some personal issues, I’ll get all your problems resolved by the end of today 🙏🏼
No problem at all! I hope my issue can be resolved soon. Looking forward to moving to a stable node so I can run my scripts smoothly again.
Thank you!
Hi, @DeluxHost. Still waiting on bonuses to be applied to the following orders:
Order ID: 2342261535
Preference: +1 vCore
Order ID: 7193718084
Preference: +1 vCore
Additionally please see ticket #TMW4EYASHEDH5 - The Z-3 VPS which I purchased from you was provisioned onto an unstable host node and I'm currently unable to use the VPS for more than a couple of minutes before it locks up entirely. Last time this happened, I was able to get the service re-provisioned onto a stable host node. Please do the same for the new Z-3 service.
Please restock the X-4 plan as soon as possible, boss!
Order ID: 4372770815
Preference: +1 vCore
Still waiting for the X-3 plan to come back in stock… 😩
It’s been several days, and it’s still out of stock. I was told it might be restocked soon, possibly that same evening, but nothing has changed.
How much longer do we have to wait? Is the X-3 plan ever coming back? 😂
Dear @DeluxHost please check TMVUIX2NIGNFB, support does not seem to understand the issue.
Already asking the same question 3 times.
On the previous panel, there is lock/protection available to the server and i turn it on.
But now the panel changed, those protection lock is not available anymore and I cannot turn off the protection.
I want to reinstall the vps but the server is protected.
Also check the processor information, its stated wrongly.
There was a restock a couple of days ago, it just sold out very quickly.
@DeluxHost
Thanks. Problem solved on this.
However after benchmarking, it turns out only 3 vcpu attached instead of 4.
Please perform a full stop/start restart of VM #21433 so the
hypervisor re-reads the current X-4 allocation and attaches the 4th
vCPU. An in-guest reboot will not resolve this, since the missing
vCPU is not present as a device at all (confirmed above) — this is a
hypervisor/host-side configuration issue, not a guest OS issue.
I see. Unfortunately, I must have missed it.
@DeluxHost ,i am a first time customer on your websites , I paid for a VPS , install the prefer OS and is been 48hours, server is not connecting and I have open a ticket without any response , your customer service is really slow corresponds , I believe this is a simple issue but 48hours and still counting
Hi, @DeluxHost. Still waiting on thread bonuses to be applied to the following orders - It appears your automated system isn't working:
Order ID: 2342261535
Preference: +1 vCore
Order ID: 7193718084
Preference: +1 vCore
Additionally please see ticket #TMW4EYASHEDH5 - Staff offered to migrate my non-functional Z-3 service to a stable node as you had done the last time I suffered this issue. However despite sending me a message last evening claiming migration was "in progress" it has still not been performed and I'm unable to boot the VPS. I've already approved the migration on the ticket as requested, so please feel free to proceed with it.
I just have a lot of questions for the people who read this thread, see the endless issues with this hosting provider, see how support tickets are being ignored, and yet still go ahead and purchase hosting from them, only to end up experiencing all the same problems people have been complaining about.
You should be aware that this hosting provider has a lot of performance issues, support tickets can go unanswered for weeks or even months, and getting a refund requires chasing them up and reminding them a hundred times, and even then, there's no guarantee you'll get your money back.
no stock, no deal. nothing to worry about.
invoice 0911-14628-2026
pls add 1 vCPU. thanks.
Order ID: 2466739341Preference: +1 vCore
Grabbed an X-3 plan, thanks for the great pre-Black Friday offer! Setup was smooth and routing looks solid. Cheers!
yeah deluxhost is cool
Thank you all for your orders, later on, we will continue to look into the reported tickets and your requests.
Instead of offering constructive advice or practical solutions, you choose to use empty, meaningless words. You either fail to realize, or perhaps deliberately choose to ignore, that most of the issues stem from the "Z nodes." Clients experiencing problems have since been migrated to other nodes, and as a result, complaints have all but vanished.
Furthermore, anyone who asks for help here consistently receives assistance. I wish you luck in your "crusade," and I wish you much happiness. 😊
Of course feel free to keep calling us a “scam”