DeluxHost.net | Pre-Black Friday | X Series back from €6/yr | Storage VPS & Storage Boxes! | NL

Comments

• monsoon73 Member

  November 4

  Order ID: 2342261535
  Preference: +1 vCore
• Erik88 Member

  November 4

  Order ID: 9805912967
  Preference: +1 vCore or +1GB RAM
• dsbnoob Member

  November 4

  Ticket #TMW1SNF9K415N
  I have not received the VPS.
• kf5ydu Member

  November 4

  @kf5ydu said:

  @DeluxHost said:

  [> @kf5ydu said:
  How are we able to pay? When I go to pay my invoice it says the panel does not support cards but it’s listed as a payment method.

  checking now

  I was able to figure out how to use usdt, my first crypto transaction 😄

  0211-13655-2026

  Would it be possible to get extra cpu? ☺️

  Still waiting on the upgrade for 0211-13655-2026 (Service #9736076096) X-4
• monsoon73 Member

  November 5

  Hi, @DeluxHost. I'm also waiting on bonuses to be applied to the following orders:

  Order ID: 2342261535
  Preference: +1 vCore

  Order ID: 7193718084
  Preference: +1 vCore
• ojbk888 Member

  November 5

  Hello @DeluxHost,
  The server unexpectedly restarted again today. I really cannot tolerate this anymore because my automated scripts keep getting forcefully stopped due to the node instability.
  Could you please help migrate my VPS? I am not asking for a perfect node, I just need a stable one so I can run my tasks.
  MY SUPPORT TICKET: #TMVGL79RZWQD4
  Thank you for your understanding.
• MrOnizuka Member

  November 5

  Hi, @DeluxHost. I'm also waiting on bonuses to be applied to the following order 0311-13811-2026 (+1 vCore)
• Homelabby Member

  November 5 edited November 5

  Update: DeluxHost refund still not received (ticket #TMULCTBQ5KZCM)

  As promised, here's an update on our DeluxHost case.

  On 27 October, DeluxHost agreed to terminate our six VPSs and refund us (pro rata for the unused period, plus account credit). On 29 October they confirmed in the ticket that the refund had been sent.

  More than a week later, nothing has arrived. In the meantime the ticket was closed, while the refund was still outstanding. On 6 November we reopened it and asked where the payment was sent and for a receipt. This is the second time: the same ticket was also closed on 18 October while our cancellation request was still unanswered.

  Today we have also used the escalation button in the DeluxHost panel, which according to their own page goes straight to their support leads.

  To be fair, staff has been somewhat helpful at several points, and the storage problems were fixed. We're not asking for anything new, only for DeluxHost to do what was promised:

  • send us proof of the transfer (date, amount, IBAN used, payment reference), or send the refund now if it hasn't gone out yet;
  • reply to open tickets instead of closing them.

  I'll update here as soon as the money arrives.

  @DeluxHost, could you please look into this?