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Does anyone know what is the situation with rarecloud?

supsppsupspp Member
edited December 2025 in General

Does anyone know what is the situation with rarecloud?
There is also a problem with vps host
No reply to Ticket, no reply to refunds！

Are there any users who have the same trouble as me?

@rarecloud

Comments

  • JssiJssi Member

    Their support tickets require multiple submissions, one every 24 hours. I submitted mine three times before I received a reply.

  • supsppsupspp Member

    @Jssi said:
    Their support tickets require multiple submissions, one every 24 hours. I submitted mine three times before I received a reply.

    Thank you
    I have also submitted tickets many times, and I have also checked the forum responses, it seems that I am not the only one with problems

  • rahul_webxrahul_webx Member

    @Jssi said:
    Their support tickets require multiple submissions, one every 24 hours. I submitted mine three times before I received a reply.

    That's strange! Looks like they have a technical glitch.

  • coldcold Member

    @Jssi said:
    Their support tickets require multiple submissions, one every 24 hours. I submitted mine three times before I received a reply.

    multi reply puts you always at the end of the line

    Thanked by 2sillycat nikio
  • shashwat001shashwat001 Member

    My ticket has been put on hold for last 4 days without any response

  • coldcold Member

    @supspp said:
    Does anyone know what is the situation with rarecloud?
    There is also a problem with vps host
    No reply to Ticket, no reply to refunds！

    Are there any users who have the same trouble as me?

    @rarecloud

    they are in the middle of migration + changing some IP ranges + BF sale + bad quality = apparently too much to handle ?

  • supsppsupspp Member

    @shashwat001 said:
    My ticket has been put on hold for last 4 days without any response

    Me too

  • tommy1412tommy1412 Veteran

    Same here, I guess you also got this mes:

    "Hello,
    I am forwarding this to our senior admin. He will check on this and update you shortly.
    Regards,
    RareCloud.io"

  • supsppsupspp Member

    @tommy1412 said:
    Same here, I guess you also got this mes:

    "Hello,
    I am forwarding this to our senior admin. He will check on this and update you shortly.
    Regards,
    RareCloud.io"

    Yes I am getting the same message

  • inkkoinkko Member

    @supspp said:

    @tommy1412 said:
    Same here, I guess you also got this mes:

    "Hello,
    I am forwarding this to our senior admin. He will check on this and update you shortly.
    Regards,
    RareCloud.io"

    Yes I am getting the same message

    same

    @rarecloud
    I just purchased your Pro VPS not long ago :'(

  • olokeoloke Member, Host Rep

    @tommy1412 said:
    Same here, I guess you also got this mes:

    "Hello,
    I am forwarding this to our senior admin. He will check on this and update you shortly.
    Regards,
    RareCloud.io"

    This depiction is based purely on what other users are reporting in this thread. The ticket on the image is fake.

    Thanked by 5lukast__ JohnnySac cz83s sh97 ehab
  • tommy1412tommy1412 Veteran

    https://lowendtalk.com/discussion/211709/my-communication-records-with-rarecloud-regarding-the-refund

    No hope...

    Thanked by 1oloke
  • supsppsupspp Member

    @oloke said: This depiction is based purely on what other users are reporting in this thread. The ticket on the image is fake.

    I think the state of this company should be at risk by now

    Thanked by 1oloke
  • supsppsupspp Member

    @tommy1412 said:
    https://lowendtalk.com/discussion/211709/my-communication-records-with-rarecloud-regarding-the-refund

    No hope...

    I think the state of this company should be at risk by now

  • shallownorthdakotashallownorthdakota Member

    Rarecloud is a shit provider, full stop. Nothing but issues. Should have provided tag removed and perma banned from LET.

    JMO

  • supsppsupspp Member

    I have already received my refund.

  • denfdenf Member

    I topped up my RareCloud balance with crypto on October 18, but my VPS still hasn't been created. I've opened support tickets and asked for a refund, but nobody is replying. No server, no refund, no response.

  • bozolover99bozolover99 Member

    Expect a rare response

    Thanked by 1WiFi
  • fredo1664fredo1664 Member

    @denf said:
    I topped up my RareCloud balance with crypto on October 18, but my VPS still hasn't been created. I've opened support tickets and asked for a refund, but nobody is replying. No server, no refund, no response.

    That's on a Sunday, perhaps wait for a few week days before requesting a refund...

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