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HostBRR support has been silent for months - Storage VM keeps getting slower
I've been a HostBRR customer since May 2025, on the EPYC Storage - 1TB - Germany plan at €3.50/month. All 17 invoices have been paid on time.
The VM itself has been fine. No uptime issues that i can remember and performance is what I expected for the price. I only use it as a small relay and secondary backup box tho, so I don't push it hard at all (cpu usage avg %1.1 in last 120 day.)
The problem is the storage disk volume. It keeps giving problems to me. I run the same fio test (4k random, QD1) in three different times:
| May 2025 | 12 Oct 2026 | 13 Oct 2026 | |
|---|---|---|---|
| Read IOPS | ~1,460 | ~130 | ~72 |
| Write IOPS | ~1,460 | ~130 | ~74 |
| Read speed (4k random) | ~5.9 MB/s | ~0.53 MB/s | ~0.30 MB/s |
| Write speed (4k random) | ~5.8 MB/s | ~0.54 MB/s | ~0.30 MB/s |
| Median read latency | ~0.05 ms | ~0.14 ms | ~7.8 ms |
| Sequential write (1M) | ~24 MB/s | ~14 MB/s | ~21 MB/s |
| Sequential read (1M) | — | ~319 MB/s | — |
Writes also stall for up to about a minute now and then, and sequential writes swing a lot from day to day. The system disk on the same VM is fine, so it's specific to the data volume.
I sent the May 2025 fio results to support at the time, and it got a bit better. But it repeats again.
The main issue is that their support. I have a ticket #9358385 ("Affiliate payout") that had no reply for about 144 days. I also opened another ticket for disk speed 38h ago #4702123 ("about hybrid disk speed") and also has no reply yet.
I also sent a forum DM to @labze on 4 August for the first ticket above and got nothing back/ So I'm posting here as a last resort.
I know it's a budget server, and I don't expect much, but it's just getting more and more annoying at this point.
Comments
share your fio test script so i can check too.
Their disk speeds are horrible. I'm definitely not renewing.
And it's not like I ask much, but 12MB/s write is just not worth it for me to keep.
That is very bad. I do apologize!
I'll look into this shortly.
Response times are a bit hit and miss. There has been a overwhelming demand lately causing a backlog of tickets.