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Metanet.ch - Unreachable/Bankrupt
I try since over a week to get a simple email reply, i spent 15eur today to try to call them (and 10eur yesterday, and last week also some - thats a LOT of waiting line)
No one replies.
I sent someone to their office but on Saturday it was of course empty. Today right now it also seems empty.
They are an official LI registrar and i NEED DNS servers registered (required in LI/CH zone by your registrar).
Emergency mobile phones (IX) unreachhable as well
Thanked by 1JasonM
Comments
Metanet.ch is a part of Group.One so it's very unlikely the end is near.
See: https://status.metanet.ch/ or https://status.metanet.ch/components/6937f54e386fb365aa0f075a
it says there support only to 15:30 - i called at 10am, 2pm and last week.
Ffs, where do you find such providers. What’s the damage?
on their status page today
"Due to a technical issue, we are currently unavailable by phone. We apologize for the inconvenience."
Again, i called last week. This ticket is a week old.
I now finally got an answer that they will ignore the entire ticket and i have to resubmit which i already did but they didnt even notice.
Very happy right now.
Let me guess, you send the ticket with the wrong fake name and email address, so they ignored it.
The ticket was sent from customer domain, as it is random email (abxd+metanet@) it cannot be sent from user.
This was never an issue as noc change was requested, this process adds the nameserver for ANY CH and LI domain for use, not just mine, and changes nothing before i change DNS in panel. Anyone can request any DNS to be added and any registrar has to follow.
Also the phone system explicitly told me they are overloaded and someone will pick up while it was apparently entirely disabled.
I want my non-EU phone costs back, ticket 19021627 and ticket 19073482 resolved.
Sure, you non-EU costs have been doubled, thank you for being a customer.
You forget they are EFTA, i have practically same rights as a citizen.
The phone system lied to me, which entitles me to a refund of my costs. I am not a business customer that has to eat them.
Its very simple, i can be extremely annoying and will get my 11€ - likely as credit -, thats out of question.