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hello
when paypal will be fixed i've only paypal as a payment option.
thank you
To be fair, the initial post did say exactly that:
I agree with you. Not defending anything here, some people seems to have real problems, but my vps's with @DeluxHost are also working. The performance is not great and there is steal but they do work. I cant say that I expected anything more than that considering the price. People who think they will get 100% uptime and awesome performance for a few dollars per year need a reality check.
storage same same slow
Could you check ticket #TMUXH9VVTRPHD please?
Double invoice resulted in one of my servers getting suspended. Thanks.
@DeluxHost please have a look at #TMU4GBQLAR466 again, you told me on October 6th that you made the refund, but I haven't received anything - is hard to believe that an European bank transfer to take more than 48 hours.
as another day passed without solution i repeating it again - terminate this vps and bring my payment back to balance so i'll able add more funds to this and buy more expensive plan instead of that.
THE WORST HOSTING PROVIDER I HAVE EVER USED
DeluxHost has constant problems, ranging from service availability to customer support.
There are constant DDoS attacks and various issues with their nodes. Quite recently, they decided to completely delete the data stored on their VDS Storage plans, notifying customers literally just a couple of days before the process. Did they offer any compensation to affected customers? No. There have been so many problems that I simply can't remember them all.
The worst part is their support. Nobody handles support requests in a timely manner. I asked their support team a question that required a simple yes-or-no answer, and I had to wait several days for a response. I probably would have continued waiting if I hadn't reminded them that my ticket even existed.
They also decided to remove PayPal. Fine, that's their decision, and I have nothing against it. However, since I needed to spend the money I had in my PayPal account, I used Xoom to transfer it to their bank account. They then told me that the payment had not reached them.
I waited several days before contacting Xoom support. They confirmed that the money had reached the recipient and provided a document as proof. I subsequently attached this document to my support ticket.
As of now, the issue remains unresolved. It has already been more than a week, and the ticket has been open since September 29. I constantly have to mention the administration to get any attention, yet nobody seems to care or be willing to resolve the issue.
On top of that, their Discord chat has apparently been closed, seemingly to prevent customers from publicly complaining about their services. Instead of providing customers with a place to discuss problems and seek assistance, they have seemingly chosen to shut down that channel.
Their claim that they provide 24/7 support is simply a lie. They can't even resolve a basic payment issue, so what can you expect when dealing with more complicated problems?
Their website even claims that the response time is up to 1 hour, BUT THIS IS SIMPLY A LIE.
Do not use DeluxHost for any serious projects, and do not expect reliable, qualified support. Stay away from this hosting provider.
Hi, do you have a ticket id?
Some things seem deliberately exaggerated or even false to me, since when are we under DDoS attack?
And discord from when is closed?
please check it now and let me know
answered
please open a ticket if you need
please open a ticket
should be solved, try a reboot please
added, thanks for the order
Are you saying that you haven't had any problems with DDoS attacks?
You simply don't have a chat in the discord, although you used to have one. What is an exaggeration in my review?
From months, no, we have 0 problems with DDoS attacks sir, i can confirm this.
And discord is open, you just need to link it to our site your account
Alright, I was mistaken about the chat. However, my statement that you HAVE HAD DDoS attacks was simply a factual observation highlighting the instability of your hosting service
This isn't even about the attacks anymore. The real issue is your absolutely terrible support, which takes weeks to resolve problems if they get resolved at all
can you please share a ticket that i can for help you?
But I don't see the point in this. You may resolve this particular issue, but the quality of your support will remain just as terrible as before. Therefore, I see only one reasonable solution to this problem: a refund
TMUMSELPYWONF
I'm waiting for your response regarding which method would be most convenient for you to issue the refund
They had an issue with a DDoS, but firstly it was resolved months ago, and secondly it's the sort of issue which is not in the hoster's control.
Why bring it now? For what purpose?
I've been using their services since 2024. Yes, I haven't had a server with them continuously for two years, but whenever I needed to rent a server, they would have been one of the providers I'd consider.
However, over these two years, they haven't evolved - they've regressed. Their support used to respond quickly, but now, as I've already explained, my issue has been unresolved for over a week.
Their hosting service is frankly unstable, and I'm sure other customers would agree with that. Fine, they aren't responsible for DDoS attacks themselves, but they are entirely responsible for the poor quality of their support and the instability of their infrastructure.
Even now, one of their marketing team members was recently online, yet I still haven't received any update regarding my money, when my ticket will be reviewed, or when my refund will be processed. It's frustrating that even after all this time, I can't get a straightforward answer about my own money.
Honestly I don't really get the type of the answer like "fine, it was wrong, but anyway".
I don't deny your right to be frustrated about their service. I just think it shouldn't be expressed this way.
But, well, you do you.
Yep, it is solved now. Thank you.
Order #21814
Preference: +1 vCore
Posted a second time to get this Bonus.
Please check ticket #TMV0SV0W9EUT4
Experiencing a severe and persistent disk I/O performance issue
Order
3332614524
+1 vCore or 1GB Ram
Order #9221458937
+1 vCore or 1 GB Ram
Please activate Q-4 for order (out of stock)