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Hi ihell,
Thank you for bringing this to our attention!
We acknowledge that the original post contained an error regarding upgrade eligibility, which was subsequently corrected at 10:17 PM GMT+8.
To ensure fairness, we honored upgrade requests submitted before the correction was made. However, requests submitted after the edit are subject to the revised eligibility terms.
Your post was made at 10:47 PM GMT+8, approximately 30 minutes after the correction. Nevertheless, if you submitted your upgrade request before 10:17 PM GMT+8, we would be happy to honor it under the original terms.
This also explains why invoice #800 was approved for the upgrade, while invoice #825 was declined. The decisions were based on when the respective upgrade requests were submitted in relation to the correction, rather than the invoice numbers themselves.
We sincerely apologize for any confusion caused by the original wording and appreciate your understanding.
We're still exploring though! there might be some surprise :P since we just upgraded our upstream pipe...hehehe
Invoice #348
There might be? It must definitely.
Ordered!
Invoice No. #887
Service ID #846
Given the admitted error in the original promotion wording and the subsequent change in upgrade eligibility, I no longer feel comfortable continuing the service. Since this VPS was only purchased 10 days ago, could you please cancel the service and issue a refund to the original payment method?
No freebie making you feel uncomfy lmfao
Haha might be something cooking soon.. maybe dedi servers?
Done! thank you!
Hi there,
Thank you for reaching out.
We understand your concerns and respect your decision.
Given the circumstances, we are happy to accommodate your cancellation request and offer a prorated refund for the remaining unused service period.
While promotional packages are generally non-refundable under our standard policy, we understand the circumstances surrounding this situation and are happy to make a special exception for you as a gesture of goodwill.
To proceed, kindly open a support ticket through our client area at https://billing.svr4u.com/ so our billing team can verify your service details and assist with the cancellation and refund process.
The refund will be calculated based on the unused portion of your billing cycle and processed to your original payment method, where supported.
Thank you for giving SVR4U a try. We sincerely appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards,
SVR4U Support Team
UPDATE: Free 1 Gbps Port Upgrade for All Customers! 🚀
Dear Valued Customers,
We are pleased to announce that all SVR4U packages have been upgraded to a 1 Gbps network port at no additional cost!
This upgrade applies to both existing and newly purchased services, so our loyal customers can enjoy the improvement as well.
Thank you for your continued trust and support. We truly appreciate every one of you!
Best regards,
SVR4U Team
I bought kvm mini plan 2 weeks ago am I eligible for complentary bonus?
Dear summerstar,
we apologise for the confusion. This bonus only applies to new orders.
Dear labrax,
This only applies to new orders onwards. Sorry about that! Thank you!
Thank you so much!
How do you count traffic? Only outgoing or in+out?
Hi! reepje123,
Counted as Inbound+Outbound
Can I upgrade my KVM-MINI to KVM-MINI REVAMPED to get /64 IPv6, 1G port and 2T monthly bandwidth?
That is unfortunate. You don't happen to be able to surprise me with a special bandwith increase given the fancy order numer?
Ordered! #888
Hi Greyhound,
Unfortunately
it's only applicable to new orders..
Upgraded and added the bandwidth! Thank you!
P.S wow that's a really pretty invoice number
Best of luck with the sale!
Solid provider, and the support has been incredibly helpful, in the best way. I’ll post a full review before BF so others can make a well-informed decision.
Order Number is:
5646575835
Already received a refund. Thank you for dealing with that ticket. I'm not blaming on your service nor your business, just feeling disappointed seeing the same plan offers more with the same price, just like if you purchase a car and the dealer offers a free engine upgrade on the second day lmao. I know that's the rule so anyway thank you for letting me have the chance to consider purchasing it with a more attractive promotional gesture.
@bbmmsvr4u invoice 891
Ordered! with #741
Thank you b311ion
Done! Thank you!
Done! ^.^ thank you
Hi Starnberg,
My apologies.. this free upgrade only applies to new orders..
Hi there,
We completely understand where you're coming from, and your car analogy actually makes a lot of sense! Haha.
Just to provide a little more transparency on what happened from our side:
Most of our previous promotional packages were supposed to have been discontinued, as those offers were originally introduced approximately a month ago. However, due to an oversight on our part, some of these packages were not properly disabled in WHMCS and remained available for purchase.
Following recent upgrades to our infrastructure and upstream connectivity, we decided to bring back similar promotional packages with improved specifications while maintaining the same pricing.
Unfortunately, this created an awkward situation for customers who had purchased the previous promotional packages within that one-month window, particularly those who had only recently signed up.
To make matters worse, our initial promotional announcement contained an error regarding upgrade eligibility, which was subsequently corrected. We acknowledge that this added to the confusion, and we sincerely apologize for that.
There was never any intention to disadvantage our existing customers. We simply wanted to offer improved value following our infrastructure upgrades, but we recognize that the transition could have been handled better.
Your feedback is genuinely appreciated, and we'll take this experience into account when planning future promotions and communicating upgrade eligibility more clearly.
Thank you again for giving SVR4U a try and for handling this so respectfully.
That makes sense, would you mind me purchasing it again. Invoice 892.
I feel a bit backstabbed 😂
I bought the Malaysia VPS for $19.9 back in June through LET, and now it’s being promoted for $15.8. I even helped report a bug to the provider back then.
Any chance existing customers can get the new promo price or some account credit?
Welcome to the world of promos!
You could always buy a second one for $15.80. I don't see the deal being restricted to new customers.
@bbmmsvr4u Invoice: 893
Haha, definitely not our intention to backstab anyone! 😂
Just to clarify, the VPS you purchased back in June was provisioned on our AMD EPYC infrastructure, and your promotional package also included the additional transfer bonus.
The current $15.80 promotion is based on our Intel infrastructure, so it's actually a different offering rather than a price reduction on the exact same plan.
Your existing package retains its original specifications and promotional benefits, including the transfer bonus. We certainly haven't forgotten our earlier customers, especially those who helped us identify and resolve issues along the way. We genuinely appreciate that! ❤️
That said, if you're interested in the current Intel promotional package instead, feel free to drop us a ticket. We'd be happy to review your existing service and see what options we can offer.
Oh, and the 1 Gbps port is unlocked for all customers previous and current.
Thanks again for supporting us since June! 😄
Thanks forest!
for promoting hehehe 
Hi!
+1 TB transfer done! thanks!
Ordered!
Service ID #852
Invoice #894
Done!
Thanks
Invoice #895