Overselling, and when the customer discovers the issue, the response is like this =))

Comments

• forest Member

  3:23AM

  @tiendungdev said: It’s amusing to see so many people attacking me (likely just their own staff).

  @DigitalFyre Where's my paycheck!?

  @tiendungdev said: They look down on customers; when issues arise, they have AI reply—or basically tell the customer to get lost.

  You mean they acknowledge issues, investigate them, schedule a fix, and generously compensate the customer despite the performance issues really not being that severe.

  @tiendungdev said: Don't tell me you'd buy from them just because they seem "honest" ) There are plenty of great providers you could consider instead, such as Speedypage, Onidel, Webhorizon, Advinserver, ShockHosting, Readydedis, ExtraVM, GreenCloudVPS ,Vebble...

  Not honest, responsive. And yes, there are lots of other great providers. But that means nothing.

  @tiendungdev said: They show disrespect to customers a second time by unilaterally issuing refunds, acting as if they are being honest and noble.

  But did they suddenly terminate you, or just "unilaterally" compensate you so that you can find another provider without having your existing VPS yanked out from underneath you?

  @tiendungdev said: I don't rely on just one provider; I currently use over 20 VPS providers, so I have enough data to compare performance, pricing, and support.

  I currently have over 60 VPSes with far more providers, and @DigitalFyre's responsiveness here is definitely better than most. Literally the only reason I don't have a service with him is because his ToS gives him the right to snoop on files as far as the law permits due to some unfortunate wording.

  Thanked by 2rpqu BasToTheMax
• DigitalFyre Patron Provider, Veteran

  3:28AM

  @forest said: because his ToS gives him the right to snoop on files as far as the law permits due to some unfortunate wording.

  The TOS wording is not meant to convey the message that we can snoop on your files if the law permits. What it is supposed to mean is that: if law enforcement contacts us with a warrant and wants access to the data, or a court orders us to investigate data, we will. However, we've never had to do that in the 17 years we've been in business. Please feel free to DM me the part of the ToS that conveys this message, and I will have it reworded to convey the correct meaning.

  Thanked by 1forest
• forest Member

  3:36AM

  It's just "as permitted" should be "as required". DM sent.

  Thanked by 2DigitalFyre rpqu
• DigitalFyre Patron Provider, Veteran

  3:39AM

  @forest said: It's just "as permitted" should be "as required". DM sent.

  Duly noted! Thank you very much! As promised in the DM, I'll correct this.

  Thanked by 2forest rpqu
• rpqu Member

  4:06AM

  @tiendungdev said:
  Don't tell me you'd buy from them just because they seem "honest" ) There are plenty of great providers you could consider instead, such as Speedypage, Onidel, Webhorizon, Advinserver, ShockHosting, Readydedis, ExtraVM, GreenCloudVPS ,Vebble...

  Let's ask @speedypage , @onidel , @webhorizon , @Advin, @ShockHosting, @BharatB , @MikeA , @NDTN , @Vebble for refugeee offer.
• tiendungdev Member

  4:37AM

  @rpqu said:

  @tiendungdev said:
  Don't tell me you'd buy from them just because they seem "honest" ) There are plenty of great providers you could consider instead, such as Speedypage, Onidel, Webhorizon, Advinserver, ShockHosting, Readydedis, ExtraVM, GreenCloudVPS ,Vebble...

  Let's ask @speedypage , @onidel , @webhorizon , @Advin, @ShockHosting, @BharatB , @MikeA , @NDTN , @Vebble for refugeee offer.

  Don't spout such stupid nonsense; I use over 20 providers and more than 100 VPSs, so moving them at any time is no issue.
• TimboJones Member

  4:38AM

  @PrivateByte said:

  @TimboJones said:

  @PrivateByte said:
  4k IOPS drop from 130k to 9.3k is brutal, roughly 93% degradation. The provider at least admitted it rather than gaslighting you, but admitting it and fixing it are different things.

  That's not guaranteed performance. He could have been the very first user on the host when he ran that ONE run.

  Show me the use case where this made a difference.

  Valid point. A single benchmark doesn’t guarantee sustained performance. But a drop from 130k to 9.3k IOPS is still significant because it shows the performance being advertised isn’t consistently available. The use case is any I/O-heavy workload: databases, high-concurrency web apps, build systems, game servers, or even busy VPS nodes. At 9k IOPS they can experience materially higher latency than at 130k.

  One benchmark also doesn't show it isn't consistently available, either. There's no such guarantee or advertisements it would be.
• TimboJones Member

  4:42AM

  @tiendungdev said:
  Don't spout such stupid nonsense; I use over 20 providers and more than 100 VPSs, so moving them at any time is no issue.

  Great, see ya, don't want to be ya!
• HostDZire Patron Provider, Veteran

  5:22AM

  @tiendungdev said:

  @rpqu said:

  @tiendungdev said:
  Don't tell me you'd buy from them just because they seem "honest" ) There are plenty of great providers you could consider instead, such as Speedypage, Onidel, Webhorizon, Advinserver, ShockHosting, Readydedis, ExtraVM, GreenCloudVPS ,Vebble...

  Let's ask @speedypage , @onidel , @webhorizon , @Advin, @ShockHosting, @BharatB , @MikeA , @NDTN , @Vebble for refugeee offer.

  Don't spout such stupid nonsense; I use over 20 providers and more than 100 VPSs, so moving them at any time is no issue.

  Do you also have vps with us ?