Does anyone know what is going on with HostHatch support?

Comments

• forest Member

  11:39AM edited 11:40AM

  A 24 hour delay is not unusual. It's not ideal, but it's certainly not indicative of anything out of the ordinary.

  Thanked by 2shanzong buggedout
• shanzong Member

  11:43AM

  @forest said:
  A 24 hour delay is not unusual. It's not ideal, but it's certainly not indicative of anything out of the ordinary.

  Ah okay, thanks. I was just a bit worried because my server is still inaccessible and I haven't heard back from them yet. Guess I'll wait a little longer.
• Calypso Member

  11:44AM

  @shanzong said:
  I have an open support ticket regarding an inaccessible server, but there has been no response for more than 24 hours.

  Is HostHatch still actively operating? Has anyone recently received a response from their support team?

  Any information would be appreciated. Thanks.

  Normal priced one or from an offer (here or somewhere else)? If it's an offer, they're known to put lower priority on those ones.

  Also I know - from experience - that tone of the ticket will make a difference (the more you're pushing, the less priority you'll get)

  Thanked by 1forest
• shanzong Member

  11:49AM

  @Calypso said:

  @shanzong said:
  I have an open support ticket regarding an inaccessible server, but there has been no response for more than 24 hours.

  Is HostHatch still actively operating? Has anyone recently received a response from their support team?

  Any information would be appreciated. Thanks.

  Normal priced one or from an offer (here or somewhere else)? If it's an offer, they're known to put lower priority on those ones.

  Also I know - from experience - that tone of the ticket will make a difference (the more you're pushing, the less priority you'll get)

  It's not an offer, I'm paying the regular price — $50/month for a 63GB RAM server.
• Arirang Member

  11:57AM

  @Calypso said:

  @shanzong said:
  I have an open support ticket regarding an inaccessible server, but there has been no response for more than 24 hours.

  Is HostHatch still actively operating? Has anyone recently received a response from their support team?

  Any information would be appreciated. Thanks.

  Normal priced one or from an offer (here or somewhere else)? If it's an offer, they're known to put lower priority on those ones.

  Also I know - from experience - that tone of the ticket will make a difference (the more you're pushing, the less priority you'll get)

  I’ve always wondered how they handle this if you have both regular-priced plans and promotional offers with them.

  Normally, when you open a ticket, there’s no option to select which service the ticket is related to, so I’m curious how they actually determine the priority.

  To know whether it’s about a promotional plan, wouldn’t they have to read the ticket first and then check the IP/service involved? So they investigate which service it is first, just so they can deprioritize it? @hosthatch

  Thanked by 1buggedout
• shanzong Member

  12:29PM

  Does anyone know what HostHatch's support hours are?
• rpqu Member

  12:31PM

  @shanzong said:
  Does anyone know what HostHatch's support hours are?

  Just be patient. If it's something important you should have maintain another warm node

  Thanked by 1buggedout
• cold Member

  12:52PM

  @shanzong said:
  Does anyone know what HostHatch's support hours are?

  sometimes you get a quick answer, sometimes is take weeks...
• shanzong Member

  1:10PM

  @cold said:

  @shanzong said:
  Does anyone know what HostHatch's support hours are?

  sometimes you get a quick answer, sometimes is take weeks...

  Have you ever been ignored by them like this too? 😅
• lui Veteran

  1:42PM edited 1:42PM

  Removed
• cold Member

  2:30PM

  @shanzong said:

  @cold said:

  @shanzong said:
  Does anyone know what HostHatch's support hours are?

  sometimes you get a quick answer, sometimes is take weeks...

  Have you ever been ignored by them like this too? 😅

  lets say NOT ignored, since we are NOT premium customers, or customers at all anymore

  Thanked by 1shanzong
• hosthatch Patron Provider, Top Host, Veteran

  2:54PM

  Ignoring serious abuse tickets, getting suspended, and then spamming 6 tickets and constantly replying to them is unlikely to make things go faster.

  Thanked by 3s0n1c x0x0x skorous
• rpqu Member

  2:55PM

  @hosthatch said:
  Ignoring serious abuse tickets, getting suspended, and then spamming 6 tickets and constantly replying to them is unlikely to make things go faster.

  Screenshots?

  Thanked by 1tentor
• mhpteam Member

  2:56PM

  @hosthatch said:
  Ignoring serious abuse tickets, getting suspended, and then spamming 6 tickets and constantly replying to them is unlikely to make things go faster.

  lol
• x0x0x Member

  3:01PM

  @hosthatch said:
  Ignoring serious abuse tickets, getting suspended, and then spamming 6 tickets and constantly replying to them is unlikely to make things go faster.

  Is this true @shanzong?
• skorous Member

  3:08PM

  @shanzong said:
  I have an open support ticket regarding an inaccessible server, but there has been no response for more than 24 hours.

  Is HostHatch still actively operating? Has anyone recently received a response from their support team?

  Any information would be appreciated. Thanks.

  Don't you know? Looking at your profile page you apparently work for them.

  Thanked by 1oloke