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A 24 hour delay is not unusual. It's not ideal, but it's certainly not indicative of anything out of the ordinary.
Ah okay, thanks. I was just a bit worried because my server is still inaccessible and I haven't heard back from them yet. Guess I'll wait a little longer.
Normal priced one or from an offer (here or somewhere else)? If it's an offer, they're known to put lower priority on those ones.
Also I know - from experience - that tone of the ticket will make a difference (the more you're pushing, the less priority you'll get)
It's not an offer, I'm paying the regular price — $50/month for a 63GB RAM server.
I’ve always wondered how they handle this if you have both regular-priced plans and promotional offers with them.
Normally, when you open a ticket, there’s no option to select which service the ticket is related to, so I’m curious how they actually determine the priority.
To know whether it’s about a promotional plan, wouldn’t they have to read the ticket first and then check the IP/service involved? So they investigate which service it is first, just so they can deprioritize it? @hosthatch
Does anyone know what HostHatch's support hours are?
Just be patient. If it's something important you should have maintain another warm node
sometimes you get a quick answer, sometimes is take weeks...
Have you ever been ignored by them like this too? 😅
Removed
lets say NOT ignored, since we are NOT premium customers, or customers at all anymore
Ignoring serious abuse tickets, getting suspended, and then spamming 6 tickets and constantly replying to them is unlikely to make things go faster.
Screenshots?
lol
Is this true @shanzong?
Don't you know? Looking at your profile page you apparently work for them.
Dang, good eye.
Thoughts on if pfp is AI?
10000000000000000000% ai
The name "shanzong" should tell you that it's definitely not him in the pfp at least, lmfao.
Support response quality correlates with quality of support ticket request.
IMHO this should be a bannable offence, or at the very least mods should remove that from his profile. There's no reason why someone who means no ill intent would do this.
Actually a lot of MJJs do that. I think they misunderstand "what provider do you work for" with "what provider are you having trouble with" lol.
Since when is every strong boy avatar "AI"?
Yeah, I've seen that before, too. I think it must be a misunderstanding / lost in translation.
You guys are far more understanding than me!