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A 24 hour delay is not unusual. It's not ideal, but it's certainly not indicative of anything out of the ordinary.
Ah okay, thanks. I was just a bit worried because my server is still inaccessible and I haven't heard back from them yet. Guess I'll wait a little longer.
Normal priced one or from an offer (here or somewhere else)? If it's an offer, they're known to put lower priority on those ones.
Also I know - from experience - that tone of the ticket will make a difference (the more you're pushing, the less priority you'll get)
It's not an offer, I'm paying the regular price — $50/month for a 63GB RAM server.
I’ve always wondered how they handle this if you have both regular-priced plans and promotional offers with them.
Normally, when you open a ticket, there’s no option to select which service the ticket is related to, so I’m curious how they actually determine the priority.
To know whether it’s about a promotional plan, wouldn’t they have to read the ticket first and then check the IP/service involved? So they investigate which service it is first, just so they can deprioritize it? @hosthatch
Does anyone know what HostHatch's support hours are?
Just be patient. If it's something important you should have maintain another warm node
sometimes you get a quick answer, sometimes is take weeks...
Have you ever been ignored by them like this too? 😅
Removed