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GreenCloud — tickets are fast, they actually helped

0x00000x0000 Member
in Reviews

Opened a ticket today. Replies came in a few minutes, and they were flexible enough to actually get it done instead of bouncing me around.

That’s why I’m posting. Support is fast, the service is fine, I’d recommend them. If that also sounds right to you, I think you can consider them.

Make GreenCloud great again.

GreenCloud: https://greencloudvps.com/ Affiliate: https://greencloudvps.com/billing/aff.php?aff=10063 (aff)

Thanked by 4Tops oloke NDTN roundtree

Comments

  • NekoparaNekopara Member

    we all already know this :)

    Thanked by 1NDTN
  • johndeo983johndeo983 Member

    @PulsedMedia

    Thanked by 1PulsedMedia
  • PulsedMediaPulsedMedia Member, Patron Provider

    Curious how much time to actual resolution and how difficult the ticket was?

    Thanked by 10x0000
  • dosaidosai Veteran

    Nice name.

  • bugisbugis Veteran

    Greenfast :)

    Thanked by 1NDTN
  • stupidgeniusstupidgenius Member

    @PulsedMedia said:
    Curious how much time to actual resolution and how difficult the ticket was?

    I will answer from my perspective.

    2 tickets, Both minor.

    • 1 billing - asking if purchased qualified for double storage/bandwidth promo during sale. Response time 3 minutes with definite response.
    • 1 support (panel control issue) - 6 minutes to first response of "Checking on this" and 3 more minute later to resolve the panel control issue. (total 9 minutes from ticket submission)

    I also bought a VPS service transfer from another user here from GreencloudVPS, from me sending the user payment and them confirming the transfer was started to the VPS in my account was less than 30 minutes.

    Thanked by 4oloke deafcon PulsedMedia NDTN
  • PulsedMediaPulsedMedia Member, Patron Provider

    @stupidgenius said:

    @PulsedMedia said:
    Curious how much time to actual resolution and how difficult the ticket was?

    I will answer from my perspective.

    2 tickets, Both minor.

    • 1 billing - asking if purchased qualified for double storage/bandwidth promo during sale. Response time 3 minutes with definite response.
    • 1 support (panel control issue) - 6 minutes to first response of "Checking on this" and 3 more minute later to resolve the panel control issue. (total 9 minutes from ticket submission)

    I also bought a VPS service transfer from another user here from GreencloudVPS, from me sending the user payment and them confirming the transfer was started to the VPS in my account was less than 30 minutes.

    That is impressive. in 3 minutes in our WHMCS based ticketing it barely even gets to register on the helpdesk due to cron timings etc.

  • stupidgeniusstupidgenius Member

    @PulsedMedia said:
    That is impressive. in 3 minutes in our WHMCS based ticketing it barely even gets to register on the helpdesk due to cron timings etc.

    I believe they also use WHMCS, as it looks similar to your panel but idk about it.

    https://greencloudvps.com/billing/store/budget-kvm-sale

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