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Krypt/iON changed my legacy VPS from $11.11/6 months to $240/6 months and suspended it without a bac
Hi everyone,
I'd like to share my recent experience with Krypt/iON and see if anyone else has encountered something similar.
I purchased this VPS back in November 2020. The original plan was:
- 1 vCPU
- 2 GB RAM
- 50 GB SSD
- 2 TB bandwidth
- $11.11 every 6 months
This wasn't a recent promotion—I had been using it continuously for almost six years. During that time, I even experienced the well-known datacenter fire incident, where the VPS was unavailable for about a month, but I continued to keep the service.
On July 30, I received a ticket stating that my plan would no longer be offered and that I would be moved to their current offering:
- iON Pro 1
- 4 vCPU
- 8 GB RAM
- 160 GB storage
- 5 TB bandwidth
- $40/month ($240 every 6 months)
On August 3, they sent a follow-up saying that if I didn't agree by August 5, the VPS would be suspended.
The VPS was suspended on August 5.
After the suspension, I opened a ticket asking if they could temporarily unsuspend the VPS for 24–48 hours so I could back up my data and migrate my configurations. I also asked whether there were any lower-cost plans available.
Instead of answering those questions, they updated my account pricing to $240 per six months and stated that my remaining prepaid credit had been recalculated under the new price, leaving my service covered only until August 7.
I completely understand that providers may retire legacy plans and adjust pricing over time. I'm not asking them to keep the old price forever.
My concern is:
- The increase from $11.11/6 months to $240/6 months is extremely large.
- The notice period was very short.
- My VPS was suspended before I had a chance to back up my data.
- I had already paid for my current billing period, but the remaining prepaid credit was recalculated using the new pricing.
Ideally, I believe existing prepaid service should have been honored until the original renewal date, allowing customers to decide whether to renew under the new pricing afterward.
Has anyone else with an old Krypt/iON VPS experienced the same situation recently?
Comments
@host_c, a challenger emerged
Not same I think.
hostc is increasing price on the existing config (on the storage vps) while above has a completely changed config with a pumped up VPS to multifold.
What is even worse is that they charged my PayPal $480 today for a full year, without even asking me.
I am experiencing the same issue with Krypt by VPLS.
My legacy VPS was paid annually for USD 11.11, and the paid term is valid until January 13, 2027. I never agreed to the proposed price increase, migration to a new plan, or any early termination.
Despite this, Krypt/VPLS charged my payment method USD 480 without my authorization and threatened to suspend the service. I have opened a billing ticket requesting immediate
I encountered the same situation. Their reply was: "Your service has been updated to the new pricing of $480/year, effective August 1, 2026.
The remaining prepaid credit from your previous annual plan has been applied toward the updated pricing." This is completely an unfair contract term. Is there an effective channel for complaint to help us protect our rights in this situation?
This is too much!
I'm not a customer of this company, but I had a PayPal dispute once in the past decade because I was extremely annoyed with that company. I eventually got my money back, and I was happy that I did my best to cause them trouble. However, frankly, cross-border transactions don't really offer much of a solution.
If it were a local company, I might not be able to handle disputes involving large corporations. But for small companies, I have a very thorough understanding of tax law, and I helped a government department develop their core system for three years, so I know exactly how to make a complaint a problem for civil servants and the procedures they are required to follow up on my complaints.
The same logic applies; providers should be well aware that how to cause them a lot of trouble, but I don't think they'll teach us.
Chargeback yesterday and move to another host