(Calmly) Celebrating 15 years in business

Comments

• Daniel15 Veteran

  July 2

  I know I'm months late, but does anyone have a YABS of one of the HFC plans?
• webcraft Member

  July 2

  @Daniel15 said:
  I know I'm months late, but does anyone have a YABS of one of the HFC plans?

  It might be even more interesting now than on initial deployment. Let's see how they managed to balance these services.
• shearerkazaa Member

  July 28

  Question for users of HostHatch promo/discounted plans, how long is the typical response time for non-troubleshooting tickets (eg. billing & other enquiries)?
  I know they already said it'd be lower priority than std plans, but I'd still appreciate a ballpark figure. Tks
• JohnFilch123 Member

  July 28

  I had a ticket about invoice and it was answer on the same day, maybe few hours max.

  Thanked by 1shearerkazaa
• Chocoweb Member

  July 28

  Typically in 2 working days

  Thanked by 1shearerkazaa
• itachikonoha Member

  July 28

  @shearerkazaa said:
  Question for users of HostHatch promo/discounted plans, how long is the typical response time for non-troubleshooting tickets (eg. billing & other enquiries)?
  I know they already said it'd be lower priority than std plans, but I'd still appreciate a ballpark figure. Tks

  Depends upon how much workload they have.
• Umair Member

  July 30

  @Chocoweb said:
  Typically in 2 working days

  @itachikonoha said:

  Depends upon how much workload they have.

  They must be really busy.

  No reply to a billing ticket for 3 days now, not related to their Sale here, more about current VPS and account setup.

  I understand technical support is limited for these sale VPSs .. But billing/inquire should not take that much time
• hosthatch Patron Provider, Top Host, Veteran

  July 30

  @Umair said:
  
  No reply to a billing ticket for 3 days now, not related to their Sale here, more about current VPS and account setup.

  I understand technical support is limited for these sale VPSs .. But billing/inquire should not take that much time

  This is already clarified in the original post. But yes, we are indeed unusually busy in this time period.

  Are there any other differences between our normal and discounted plans?

  Yes, primarily our support. It can take several days to resolve issues, especially issues that require complex investigation. Please choose one of the services from hosthatch.com directly for production usage, with access to our normal support queue. Our promotional services are provided at near-cost pricing to fill up excess capacity and should be used accordingly.
• TimboJones Member

  July 31

  @Umair said:

  @Chocoweb said:
  Typically in 2 working days

  @itachikonoha said:

  Depends upon how much workload they have.

  They must be really busy.
  
  No reply to a billing ticket for 3 days now, not related to their Sale here, more about current VPS and account setup.

  I understand technical support is limited for these sale VPSs .. But billing/inquire should not take that much time

  You're asking for a special/non-standard offer, no?
• simlev Member

  August 1

  @shearerkazaa said:
  Question for users of HostHatch promo/discounted plans, how long is the typical response time for non-troubleshooting tickets (eg. billing & other enquiries)?
  I know they already said it'd be lower priority than std plans, but I'd still appreciate a ballpark figure. Tks

  1-day typical response time in my experience.