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[CloudCone] Refund pending 20+ days, only bot replies - ticket #3568703
marcuspaulhe
Member
in Help
Hi, I'm hoping to get some help with a stalled refund on CloudCone.
Timeline:
- June 2: Opened a ticket requesting a refund of my account balance to Alipay. I was unable to deploy any VM because the panel showed "Compute deployments has been temporarily disabled."
- June 3: A CloudCone agent confirmed the refund would be processed within 7-14 business days.
- The 7-14 business day window has now fully passed.
- After I followed up, I only received an automated bot reply restarting the same 7-14 business day estimate from scratch.
I have kept everything on a single ticket as instructed and have not opened any duplicates. At this point I just want a clear answer from a human on the Billing team: has the refund actually been initiated, and if so, on what date?
Ticket ID: #3568703
@CloudCone could you please take a look? Thanks.
Comments
Same here. See my thread #219545 — CloudCone took my money, promised a refund, then ghosted. Even read my LET warning and still did nothing.
@marcuspaulhe Our billing team responded to ticket #3568703 around ~4 days ago.
Your request had NOT been stalled, and the billing team processed it as soon as it reached the front of the queue.
Payouts are now processed in the order they were submitted, and everyone's requests will be completed once it reaches its turn in the queue. There is no action required from your side at this stage.
We appreciate your continued patience, as well as that of others.