Hostdare network issue

Comments

• forest Member

  July 25

  It's Saturday and you've only waited 8 hours anyway. Just relax dude.

  Thanked by 2tentor buggedout
• tommyluo Member

  July 25

  Last network event happened in 04-May on Monday,and the response time to the ticket is within 2 hours,but this time,it really takes too long.

  Thanked by 1hostdare
• forest Member

  July 25

  8 hours is really not too long. If it's been more than three days, then come back and complain.
• emgh Veteran, Megathread Squad

  July 25

  @forest said:
  8 hours is really not too long. If it's been more than three days, then come back and complain.

  IF it’s a true provider outage I think 3 days is way too long to address the issue

  Thanked by 1tentor
• r3k Member

  July 25

  Yeah, My LA vps @Hostdare is also having network problems.
  VNC works, vps is running but network is dead.

  Thanked by 1emgh
• forest Member

  July 25

  @emgh said:

  @forest said:
  8 hours is really not too long. If it's been more than three days, then come back and complain.

  IF it’s a true provider outage I think 3 days is way too long to address the issue

  Which is the point at which I'd consider all other options exhausted and complaining to LET to be the only solution. But anything before that, for a very low-end host, I wouldn't try to shame them on LET until more than two days have passed.
• hostdare Patron Provider, Veteran

  July 25

  @tommyluo said:
  Last network event happened in 04-May on Monday,and the response time to the ticket is within 2 hours,but this time,it really takes too long.

  private message me your ticket ID
• tommyluo Member

  July 25 edited July 25

  @forest said:

  @emgh said:

  @forest said:
  8 hours is really not too long. If it's been more than three days, then come back and complain.

  IF it’s a true provider outage I think 3 days is way too long to address the issue

  Which is the point at which I'd consider all other options exhausted and complaining to LET to be the only solution. But anything before that, for a very low-end host, I wouldn't try to shame them on LET until more than two days have passed.

  For the service provider,4-6 hours response to ticket,that is the normal process,over 12 hours no response,that is unusual. For greencloud,racknerd,always within an hour.
• hostdare Patron Provider, Veteran

  July 25

  Our standard response time is 24 hours
• tommyluo Member

  July 25

  @r3k said:
  Yeah, My LA vps @Hostdare is also having network problems.
  VNC works, vps is running but network is dead.

  Their outgoing network issue,maybe the switches 185.238.xxx.4 has problem.By traceroute it stops there.
• tommyluo Member

  July 25

  Slave node issue,even changing IP is not working,but migrate to another slave node,that works fine.
  Hostdare is debugging for the network issue with that host.

  Thanked by 1hostdare
• tommyluo Member

  July 25

  Anyway,the vps is working fine now,that is the great thing.

  Thanked by 1hostdare
• forest Member

  July 25

  @tommyluo said:

  @forest said:

  @emgh said:

  @forest said:
  8 hours is really not too long. If it's been more than three days, then come back and complain.

  IF it’s a true provider outage I think 3 days is way too long to address the issue

  Which is the point at which I'd consider all other options exhausted and complaining to LET to be the only solution. But anything before that, for a very low-end host, I wouldn't try to shame them on LET until more than two days have passed.

  For the service provider,4-6 hours response to ticket,that is the normal process,over 12 hours no response,that is unusual. For greencloud,racknerd,always within an hour.

  You get lucky then. Lots of LET providers won't answer in just 4-6 hours. Premium ones will.