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Hostdare network issue
The vps has network issue for more than 12 hours and the ticket is submitted more than 8 hours,but no one to follow up the issue.
Using vnc to login vps and try to download a file,all show: No route to host.
Check their facebook and twitte,seems several years no update.
They are not working on weekend???
Comments
It's Saturday and you've only waited 8 hours anyway. Just relax dude.
Last network event happened in 04-May on Monday,and the response time to the ticket is within 2 hours,but this time,it really takes too long.
8 hours is really not too long. If it's been more than three days, then come back and complain.
IF it’s a true provider outage I think 3 days is way too long to address the issue
Yeah, My LA vps @Hostdare is also having network problems.
VNC works, vps is running but network is dead.
Which is the point at which I'd consider all other options exhausted and complaining to LET to be the only solution. But anything before that, for a very low-end host, I wouldn't try to shame them on LET until more than two days have passed.
private message me your ticket ID
For the service provider,4-6 hours response to ticket,that is the normal process,over 12 hours no response,that is unusual. For greencloud,racknerd,always within an hour.
Our standard response time is 24 hours
Their outgoing network issue,maybe the switches 185.238.xxx.4 has problem.By traceroute it stops there.