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I would like to raise a complaint about Karvl.com and @perfectip
Before explaining my issue, I need to provide some background regarding Karvl’s billing rules.
Karvl charges $1 per 100GB for traffic usage exceeding the included allowance, and Karvl’s billing date is the first day of each month.
On July 13, 2026, my Karvl server went offline. When I logged in, I was informed that I had an outstanding bill of $28.
I wanted to access my account to ask what had happened. However, Karvl does not allow users to perform any account operations unless the outstanding bill is paid. Even submitting a support ticket is not permitted while there is an unpaid invoice.
I have server monitoring in place, and the monitoring data clearly shows that my server usage did not exceed the included traffic allowance. Since the billing date is the first day of each month, my usage from July 1 to July 13 was nowhere near the allocated limit.
I therefore registered a second account and submitted a support ticket. I provided the email address associated with my first account, the specifications of the server I had purchased, the amount of the outstanding invoice, and previous transaction and order numbers.
Despite providing all of this information, support told me that I had to contact them by email using the email address associated with my first account.
I explained that I could not contact them from that email address because the email account was no longer accessible.
Karvl then directly deleted my second account!
Why are users prevented from submitting support tickets unless they first pay an outstanding invoice?
Why was I incorrectly billed?
Why was my second account deleted immediately after I registered it to report this issue?
Comments
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Not letting people submit tickets in case of billing disputes is a shitty practice but you basically fucked yourself here by not keeping your client data up to date. If you had a current email on file you would have able to contact them after all but since you didn't you'll have to deal with the consequences.
Also are you sure your monitoring actually includes all traffic (like ARP, random broadcasts, etc)? Those can add up to quite the amount depending on the specific configuration.
Edit: The account was deleted since without hard proof (which you can't provide) of you actually being the owner of the original account there's really nothing they can do. Knowing a bunch of numbers doesn't really proof all that much.
How anyone should asses if you were billed incorrectly is beyond me. No one has access to any data whatsoever concerning your traffic.
I have considered a possible explanation for this issue: perhaps the billing date and the traffic allowance reset date are different.
However, that would still be extremely unusual. What service provider separates the billing date from the date on which the monthly traffic allowance resets?
Regarding the email issue, I normally use temporary email addresses when registering with service providers because I do not want my main inbox to be filled with promotional or spam emails.
I am confident that my monitoring system includes all traffic, because the usage measurements across all of my servers have always been accurate.
In fact, I also provided support with another important piece of information: both of my accounts were accessed from the same IP address.
I can provide the PayPal transaction ID.
I can provide the exact amount of the invoice.
I can provide the specifications of the server I purchased.
Both accounts were even accessed from the same login IP address.
I honestly do not know what else I could provide to prove that I am the legitimate owner of the account.
I purchased a plan that included 5TB of monthly traffic. My server monitoring software showed that I still had 784GB remaining.
However, I was charged $28. Since Karvl charges $1 per 100GB of excess traffic, this invoice suggests that I exceeded my allowance by 2.8TB.
That is an extremely large discrepancy.
No one besides the host could realistically know that.
That's a great practice... if you don't like having a recourse after - for whatever reason - getting locked out of the account.
OK.
For all they know it could be some public system. Security protocols exist for a reason.
That's certainly something but you are still asking them to skip the usual verification process and the professional option is to stick to protocols.
Yeah, you probably would have been better off setting up a filter to autobin potential newsletters. At this point the ball is pretty much in their court. Maybe ask them if they would be willing to authenticate you by KYC (assuming you at least have correct data on file).
Or just pay and try to clear it up afterwards. If it doesn't work out i'd take it as a (costly) reminder that keeping records up to date is a good thing.
That's true but like i said a couple times already no one is able to verify any of that one way or the other.
10/10 would visit again.
perfect tip
Never heard of them.
Karvl is also active on this forum, and I genuinely hope that after seeing this post, they will make some improvements.
First, users should still be allowed to submit support tickets when they have an overdue invoice.
Second, the billing rules should be clearly explained in the Terms of Service. In fact, about two months ago, I submitted a ticket asking about the promotional credit given to new users. However, the response was also extremely vague, and I could not understand the rules at all. At that time, I already felt that something was not quite right.
In my original post, I said that the invoice amount was $28, but it was actually $29. Why was there a discrepancy?
Because the invoice amount keeps changing dynamically, and in a very confusing way.
The latest time I checked, the overdue invoice had dropped to $24.
The amount decreases slightly from time to time.
This is really strange.
Yeah but that is pretty much the only thing i agree on here.
Might have been a hint to look elsewhere.
WTF? What are you going about now.
You might want to discuss that with your host.
Yes it is but so is your disinterest to get your account in order.