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Namecheap did not auto-renew domain (check your domains)

TheGreatOakleyTheGreatOakley Member
in Reviews

Noticed that domain went down and NS changed to parking (.eu domain). Opened instantly NameCheap panel and found out that the domain is about to expiry tomorrow. Alright, let's try to renew it automatically, nope won't work, domain has to be renewed 5 days before expiration (fucking great logic).

Had to chat with support and wait over an hour so they could fix it (they also wanted to charge a redemption fee, but then took it away once released it was their fuck up). So to sum up:

  1. Auto-renewal was enabled for this domain.
  2. There was enough credit on account.
  3. There was active debit/credit card on account.
  4. Zero emails from NameCheap (spam checked).

You guys better check out your domains and that Namecheap did not do the same shit to you.

This is first fuck up from NameCheap since they got bough, so I am thinking about to migrate all my domains to EU based domain registrar. Seems like Gandi is the best option, but I am also available to other alternatives in EU if someone can vouch. Note that register must have quite a lot of zones (not just popular one's).

Comments

  • nghialelenghialele Member

    chargeback tomorrow

    Thanked by 3TheGreatOakley Nekopara COLBYLICIOUS
  • Daniel15Daniel15 Veteran

    They're not EU-based, but I've never had an issue with Porkbun. Also not EU based, but Infomaniak are decent and they're based in Switzerland.

  • DPDP Administrator, The Domain Guy

    @TheGreatOakley said: other alternatives in EU if someone can vouch. Note that register must have quite a lot of zones (not just popular one's)

    I've been using Netim since 2013 for most of my ccTLDs and haven't had any issues with them, so they may be worth considering.

    https://www.netim.com/en/domain-name/extensions-list

    Another option would be INWX.

  • LeviLevi Member

    NC gone to shit lately. Silly enough, spaceship is ok. Netim is a bit pricey on some rarer tlds.

    Thanked by 1buggedout
  • RurikoRuriko Member

    It's time to move to porkbun

  • TheGreatOakleyTheGreatOakley Member

    After back and forth they did fully agree that it was their mistake. This is actually major fuck up, because I did not even receive any emails from them either. Not one problem, but two. How fucking hard can it be to auto renew domain for a company that has been in business since 2001, lmao.

    Hello,

    Thank you for your message.

    Please accept our sincere apologies for any inconvenience caused.

    We agree that the automatic billing should be processed either using credit or debit cards, as well as account funds.

    Upon reviewing your case, we found that your domain renewal was unfortunately missed due to an internal bug in our system.

    We've already logged the incident and escalated it to the appropriate team for investigation. At this time, we don't have an estimated timeframe for when the issue will be fully resolved, but our team is actively working to identify the root cause and implement measures to help prevent similar situations in the future.

    We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding while this is being addressed.

    Thank you for your continued trust in Namecheap.

    If you have any questions, please do not hesitate to contact us.

  • plumbergplumberg Veteran, Megathread Squad

    Shit happens... its unfortunate but sad reality it can happen w any registrar

  • manishmanish Member
    edited 11:38AM

    No joke, try Joker: https://joker.com/domain/find/eu

    or openprovider.

  • DPDP Administrator, The Domain Guy
    edited 11:44AM

    @manish said: openprovider

    Yes, how can I forget.

    +1 for Openprovider.

  • JohnFilch123JohnFilch123 Member

    @Daniel15 said:
    They're not EU-based, but I've never had an issue with Porkbun. Also not EU based, but Infomaniak are decent and they're based in Switzerland.

    What difference does the jurisdiction make?

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