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leaseweb.com does not accept customers from Ukraine
Hello, i live in Ukraine and the company leaseweb does not accept customers from Ukraine. I think this is discrimination. They also did not refund my money.
Dear Sir/Madam,
We regret to inform you that we are unable to proceed with your order/account in line with Leaseweb's KYC procedures due to US export control regulations.
As per our policy, a full refund (if applicable) will be issued within 5 business days back to the payment method that was used to place your order. Should you have any inquiries about your refund, please do not hesitate to contact us at [email protected].
We hope to have informed you sufficiently and appreciate your understanding in this matter.
Kind regards,
Leaseweb Netherlands B.V.
Compliance Department
Comments
Are you sure it's Ukraine and not fact that you are not company ? Do you know LW only works with businesses and not private persons ?
Order process allowed to choose private or business.
Discrimination because they don't accept customers from abroad? What are you, the Ukrainian MJJ?
Have you tried ... 2342352 other providers?
Yes with other providers i am never have any problems.
[First Time? meme here]
It depends on which region you are from. A lot of companies ban frontline regions of Ukraine simply for the reason of "we don't know if this is russian-controlled territory or not". After all, some regions are in the sanction list for a long time, for this reason.
And some other companies simply ban the whole country for the same reason, as they don't want to spend time trying to figure it out, or believe that risk of a mistake will be too expensive and not worth it.
Sad but true.
Yeah, I was recently was shocked that incognet does same
Great!
Have you waited the 5 days for the refund or come running straight here to post about it.
I'm a big fan of Leaseweb.
Btw, they seem to clearly state that (a) it's not their decision but legal requirements, and (b) that you, it seems, have not, but can pass those requirements.
So, where is the discrimination?
Btw 2, being - or feeling - special goes both ways, but of course most who do only recognize one direction.
5 days end. Today 6 days and so they no aswer any emails.
Why other big companies accept customers from Ukraine without any problems?
That is not related to leaseweb personally. Contact their legal department. Leaseweb should also not accept ru business and personal accounts.
Working days? Excluding the weekend?