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1GServers annual dedicated server experience: repeated access failures, SSH timeout, HTTP 502, refun
Hi LET community,
I want to share my recent experience with 1GServers so others can be aware before purchasing an annual dedicated server.
I purchased an annual dedicated server from 1GServers.
This was not a cheap monthly order. It was an annual payment, and I expected a stable dedicated server that I could actually use for my services.
Unfortunately, I have now experienced serious service/access problems more than once.
Issues I experienced:
- SSH/SFTP to port 22 timed out.
- My deployed services became inaccessible.
- Service ports returned HTTP 502 errors.
- External network/port tests showed failures/timeouts.
- Earlier, I also reported poor real-world network performance and instability for my intended use case.
I opened tickets and provided evidence, including ping results, traceroute results, HTTP test results, screenshots of SSH timeout, HTTP 502 errors, and real-world usage details.
1GServers repeatedly stated that the server looked normal from their side and refused a refund based on their no-refund policy. They suggested resetting the server or reviewing my configuration, but this does not address the fact that this is already the second serious incident and I no longer trust this annual service to be reliable.
I asked for a fair resolution:
- Fix the issue and explain the root cause; or
- Reprovision me to a stable server/network segment; or
- Provide account credit; or
- Issue a prorated refund for the unused annual term.
I was not asking to use the server for free. I was willing to pay for the time already used, but I do not think it is reasonable to keep the full annual payment when the server has had repeated serious access/service problems.
Now, when I try to continue through tickets, the handling has become even more frustrating. Some ticket history appears to be missing/deleted or no longer accessible from my side, which makes the situation even worse.
I am posting this as a factual warning to other buyers:
If you are considering 1GServers, especially for an annual dedicated server, be very careful. In my experience, once there is a service-quality problem, they rely on the no-refund policy and do not provide a fair prorated refund or practical resolution.
I have screenshots and ticket/email history to support this, including:
- SSH connection timeout to
- HTTP 502 errors on deployed services
- External network/port test screenshots
- Their replies refusing refund
- Their suggestion to reset/reconfigure instead of providing refund/credit
- Ticket handling issues
I do not want to wait for a third serious incident. This has already happened twice.
I cannot recommend purchasing an annual server from 1GServers based on my experience.
I welcome 1GServers to reply publicly here with a real resolution, but simply saying "no refund policy" is not a fair answer to repeated service availability problems on an annual server.
Comments
I'm sorry for you not having much of a positive experience but i still have a couple of problems with this description.
Stuff like ssh timing out is usually only a secondary problem when it comes to servers. It mostly comes down to the server being unreachable or not (in which case it's up to you to make sure ssh responds). Yes, there could be problems on the host's side affecting specific servies too but it's kinda uncommon. Maybe you basically meant that your server was unreachable but it's hard to tell and such an unclear description gives off the impression that you might be in a little to deep for your own good.
Also what is a service port? Does this refer to their panel spewing 502s or is it about a service on your box, which again would be mostly your own responsibility.
Given it's not very clear what the actual problem was to begin with it's pretty much impossible to judge if or how far a refund would have been adequate or if their unwillingness simply stems from them not seeing any major mistake on their part.
Maybe @1gservers could shine some light on the situation?
I find it odd that you committed to an annual plan. Even with OVH, I don't sign up for the annual commitment plan.
Did you test it for a month first before committing to an annual purchase?
I think issuing credit or redeploy of another server seems fair but it seems it may be an network issue on your side.
Also provide screenshots of your tickets and evidence that shows the disconnects and instability.
rule number 1 never buy annually.
My gut feeling says it's one of those boxes https://lowendtalk.com/discussion/comment/4804419#Comment_4804419 and the juicy 15% annual discount simply was too tempting to pass.
Looking over @OP's posting history it could be a lot of things. Seemingly he only made the effort to write in English because he thinks it'll have more negative impact this way. For hosts he's obviously quite content to let them deal with translating from Chinese. Who knows what actually happened inside those tickets...
What is your client ID number or ticket number? @huanhq
yea given OP is from China, I think a lot of people here know the connection isn't the best or most reliable when connecting from there. I think there should have been better due dilligence from the client side to ensure stable and reliable connections. I would recommend OP to look for a provider that has china optimized routing via CN2 or peering with Chinese ISPs. Which.. 1gservers does not offer.
do not sell annual plan to new customer
Interesting so I subscribe to the llama @AlteredParadox
Will not be commenting further until OP provides their ticket number, or client ID, so that we can make an informed response.
Why are you hiding the origin of the dramas 🥲
Just need to confirm which client we’re dealing with, so that tickets can be reviewed on our end. Happy to provide screenshots and more context about this situation once confirmed.
Nice, I’ll comeback later for the dramas.
They don't - an evil wizard did it deeply within their ticketing system.
Didn't I send you guys a work order? Did you even respond to me? Ridiculous. I don't even want this money anymore. Trash is trash—just wait and see.
Thanks, that is a fair point. My first post could have been clearer.
To clarify: I am not claiming that every HTTP 502 by itself must be the provider's fault. I understand this is an unmanaged dedicated server, and services running inside the OS are normally my responsibility.
What happened during the incident was that multiple things failed at the same time from my side:
By "service ports", I mean ports for services running on my server, for example my deployed web panels/apps, not 1GServers' own billing panel.
So yes, the more accurate description is: during the incident, the server was not practically reachable/usable from my side. Because SSH also timed out, I could not log in normally to inspect or recover it.
I agree that a 502 from an app can be my own configuration issue. But when SSH, SFTP, and multiple exposed services all become inaccessible together, and this has happened more than once, I do not think it is unreasonable to treat it as a serious service availability/reliability problem, or at least ask the provider for a root-cause explanation.
1GServers later said the server looked online from their side and suggested a clean reset or reviewing my configuration. That may be technically possible, but it does not explain why I repeatedly lost practical access to an annual dedicated server, nor does it give me confidence to keep using it for a full year.
My refund request was also not "I used it and now I want all my money back." I asked for one of several options:
I am mainly warning people about the experience: repeated access issues, no clear root cause, and no fair prorated resolution after buying annually.
I accept that some parts may be hard for outsiders to judge without full logs. But from a customer perspective, paying annually for a server that I cannot reliably access, then being told only to reset/reconfigure while refund/credit is refused, is not acceptable to me.
I’ve bought machines from his place before, and it’s always been monthly payments. The experience was okay. Actually, I also bought a yearly plan from another place. After using it for a week, I found a problem and asked for a refund, but they refused. I said I’d be fine with a prorated refund, but they said no, they have rules. But rules are rigid, people are flexible. I couldn’t keep using it, and they wouldn’t give a refund. Isn’t that ridiculous?
Sigh, I'll just let myself take the loss. It's fine, I won't let them feel comfortable.
This has nothing to do with whether someone is a new or old user. I've used his machines before, and the service attitude was okay at first. Who would have thought it would turn out like this?
First of all, I tried the 10G I bought a few months ago. If it were a problem with my network, then I want to ask, why does it work fine after a reboot? I also want to ask, I’ve bought a lot of machines on the West Coast and never had this problem, so why does their service have it? Even if the route back to China isn’t great, I still have ways to optimize access, but if I can’t connect, then what’s the point of even having the best routing optimization across the three networks?
I stopped reading after like the second paragraph where you did nothing but repeat your last post. Skimming the remainder i don't see anything that points towards actual trouble shooting, so thanks for nothing.
Just post your ticket number so we get to enjoy the whole clusterfuck that seems to have happened here. If you get what i mean winkwinknudgenugde
I kept submitting work orders and they were deleted without a response. Now you want to handle it? Enough is enough, this has happened five or six times already. I don’t even need it handled anymore, I don’t want the money, just let your company feed a few more people. That way, work orders will be processed faster. You’re welcome, we’ll see how it goes.
I don't need troubleshooting. From the start, I tried discussing with them, even asked them for a week, but it was useless. Later, the chain breaks happened every day, and they didn't handle it, which made me really angry. I directly scolded them, and they didn't process the work orders either—sending them and immediately closing them. I might as well not take this money. They really think Chinese people are easy to bully.
Work orders are not tickets. You're simply disparaging the work of a provider without wishing to cooperate on something that, considering you're writing from China, will be very much your own issue.
SSH connections are so lightweight that they even work on slow lines, but not bad ones - so if it doesn't run on yours, your Internet's fault and, subsequently, your own fault. No one refunds dedicated servers as well, and HTTP 502 are Bad Gateway errors - also solely your fault, no one pointed a gun at you to purchase one.
Stop being a dumbass to a reputed provider.
Oh, yes you need. This is definetly a Layer 8 issue.
Over and out.
If this was remotely true, we wouldn’t still be around.
Please post ticket numbers.
OP seems like a person with alot of money in pocket.
Maybe invest some of it into education man, get educated.
Are your eyes not working? I told you, why aren't you looking? It's my fault that you can't connect to 1GB? I have so many US servers in my hands and none of them have issues. What benefit did he give you?
Please do not make personal attacks when you do not know the full background.
This is not about "pretending to be poor" or asking for free service. I paid for an annual dedicated server, experienced repeated service/access issues, and asked for either a technical resolution, account credit, or a prorated refund for the unused term.
I already said the provider could charge me for the time used. My complaint is about paying annually for a service that I could not reliably use, then being refused any practical resolution.
If you disagree with my technical evidence, that is fine. But attacking my financial situation or character adds nothing to the discussion.
Understood.
I accept that some of my wording was emotional and that my evidence was not presented clearly enough. I also understand this is an unmanaged server and that application-level HTTP 502 can be my own responsibility.
My main complaint was the overall experience: repeated access/service issues, difficulty continuing tickets, and no prorated resolution after an annual payment.
I will stop posting further on this topic here. I will handle the remaining dispute directly through the provider and my payment issuer.
Thank you.
I am not going to post my full client details publicly.
From my side, my client account/service is no longer accessible, and I cannot see the server I paid for. If you claim the account and service still exist, then please help restore my access or provide a clear explanation.
I can provide the ticket number, invoice screenshot, and email history privately to you or to a LET moderator. I do not want to post private account information publicly.
For reference, the ticket email I have is related to the refund/service issue, and the ticket number appears in the email subject. If you want to verify it, please send me a private message and I will provide the details.
My question is simple:
Please do not turn this into a personal accusation. I am asking for a factual explanation and a fair resolution.