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1GServers annual dedicated server experience: repeated access failures, SSH timeout, HTTP 502, refun
Hi LET community,
I want to share my recent experience with 1GServers so others can be aware before purchasing an annual dedicated server.
I purchased an annual dedicated server from 1GServers.
This was not a cheap monthly order. It was an annual payment, and I expected a stable dedicated server that I could actually use for my services.
Unfortunately, I have now experienced serious service/access problems more than once.
Issues I experienced:
- SSH/SFTP to port 22 timed out.
- My deployed services became inaccessible.
- Service ports returned HTTP 502 errors.
- External network/port tests showed failures/timeouts.
- Earlier, I also reported poor real-world network performance and instability for my intended use case.
I opened tickets and provided evidence, including ping results, traceroute results, HTTP test results, screenshots of SSH timeout, HTTP 502 errors, and real-world usage details.
1GServers repeatedly stated that the server looked normal from their side and refused a refund based on their no-refund policy. They suggested resetting the server or reviewing my configuration, but this does not address the fact that this is already the second serious incident and I no longer trust this annual service to be reliable.
I asked for a fair resolution:
- Fix the issue and explain the root cause; or
- Reprovision me to a stable server/network segment; or
- Provide account credit; or
- Issue a prorated refund for the unused annual term.
I was not asking to use the server for free. I was willing to pay for the time already used, but I do not think it is reasonable to keep the full annual payment when the server has had repeated serious access/service problems.
Now, when I try to continue through tickets, the handling has become even more frustrating. Some ticket history appears to be missing/deleted or no longer accessible from my side, which makes the situation even worse.
I am posting this as a factual warning to other buyers:
If you are considering 1GServers, especially for an annual dedicated server, be very careful. In my experience, once there is a service-quality problem, they rely on the no-refund policy and do not provide a fair prorated refund or practical resolution.
I have screenshots and ticket/email history to support this, including:
- SSH connection timeout to
- HTTP 502 errors on deployed services
- External network/port test screenshots
- Their replies refusing refund
- Their suggestion to reset/reconfigure instead of providing refund/credit
- Ticket handling issues
I do not want to wait for a third serious incident. This has already happened twice.
I cannot recommend purchasing an annual server from 1GServers based on my experience.
I welcome 1GServers to reply publicly here with a real resolution, but simply saying "no refund policy" is not a fair answer to repeated service availability problems on an annual server.
Comments
I'm sorry for you not having much of a positive experience but i still have a couple of problems with this description.
Stuff like ssh timing out is usually only a secondary problem when it comes to servers. It mostly comes down to the server being unreachable or not (in which case it's up to you to make sure ssh responds). Yes, there could be problems on the host's side affecting specific servies too but it's kinda uncommon. Maybe you basically meant that your server was unreachable but it's hard to tell and such an unclear description gives off the impression that you might be in a little to deep for your own good.
Also what is a service port? Does this refer to their panel spewing 502s or is it about a service on your box, which again would be mostly your own responsibility.
Given it's not very clear what the actual problem was to begin with it's pretty much impossible to judge if or how far a refund would have been adequate or if their unwillingness simply stems from them not seeing any major mistake on their part.
Maybe @1gservers could shine some light on the situation?
I find it odd that you committed to an annual plan. Even with OVH, I don't sign up for the annual commitment plan.
Did you test it for a month first before committing to an annual purchase?
I think issuing credit or redeploy of another server seems fair but it seems it may be an network issue on your side.
Also provide screenshots of your tickets and evidence that shows the disconnects and instability.
rule number 1 never buy annually.
My gut feeling says it's one of those boxes https://lowendtalk.com/discussion/comment/4804419#Comment_4804419 and the juicy 15% annual discount simply was too tempting to pass.
Looking over @OP's posting history it could be a lot of things. Seemingly he only made the effort to write in English because he thinks it'll have more negative impact this way. For hosts he's obviously quite content to let them deal with translating from Chinese. Who knows what actually happened inside those tickets...
What is your client ID number or ticket number? @huanhq
yea given OP is from China, I think a lot of people here know the connection isn't the best or most reliable when connecting from there. I think there should have been better due dilligence from the client side to ensure stable and reliable connections. I would recommend OP to look for a provider that has china optimized routing via CN2 or peering with Chinese ISPs. Which.. 1gservers does not offer.
do not sell annual plan to new customer
Interesting so I subscribe to the llama @AlteredParadox
Will not be commenting further until OP provides their ticket number, or client ID, so that we can make an informed response.