1GServers annual dedicated server experience: repeated access failures, SSH timeout, HTTP 502, refun

aphex

Please understand that repeatedly submitting AI generated or AI translated tickets is generally considered spam or harassment, regardless of which provider.

1gservers

@huanhq said:

@1gservers said:

[@huanhq said]
They really think Chinese people are easy to bully.

If this was remotely true, we wouldn’t still be around.

Please post ticket numbers.

@1gservers said:

[@huanhq said]
They really think Chinese people are easy to bully.

If this was remotely true, we wouldn’t still be around.

Please post ticket numbers.

I am not going to post my full client details publicly.

From my side, my client account/service is no longer accessible, and I cannot see the server I paid for. If you claim the account and service still exist, then please help restore my access or provide a clear explanation.

I can provide the ticket number, invoice screenshot, and email history privately to you or to a LET moderator. I do not want to post private account information publicly.

For reference, the ticket email I have is related to the refund/service issue, and the ticket number appears in the email subject. If you want to verify it, please send me a private message and I will provide the details.

My question is simple:

1. Does my client account still exist?
2. Does the annual dedicated server I paid for still exist?
3. If yes, why can I no longer access it from my side?
4. If no, why was the annual service removed without a prorated refund or clear written explanation?

Please do not turn this into a personal accusation. I am asking for a factual explanation and a fair resolution.

I wouldn’t be able to answer any questions as I have no idea who you are, what tickets you’re referring to, etc. This is why I’m asking for ticket numbers. If you are worried about your client data, any responses we provide publicly will have that information redacted.

huanhq

@aphex said:
Please understand that repeatedly submitting AI generated or AI translated tickets is generally considered spam or harassment, regardless of which provider.

I didn't submit it repeatedly

huanhq

@1gservers said:

@huanhq said:

@1gservers said:

[@huanhq said]
They really think Chinese people are easy to bully.

If this was remotely true, we wouldn’t still be around.

Please post ticket numbers.

@1gservers said:

[@huanhq said]
They really think Chinese people are easy to bully.

If this was remotely true, we wouldn’t still be around.

Please post ticket numbers.

I am not going to post my full client details publicly.

From my side, my client account/service is no longer accessible, and I cannot see the server I paid for. If you claim the account and service still exist, then please help restore my access or provide a clear explanation.

I can provide the ticket number, invoice screenshot, and email history privately to you or to a LET moderator. I do not want to post private account information publicly.

For reference, the ticket email I have is related to the refund/service issue, and the ticket number appears in the email subject. If you want to verify it, please send me a private message and I will provide the details.

My question is simple:

1. Does my client account still exist?
2. Does the annual dedicated server I paid for still exist?
3. If yes, why can I no longer access it from my side?
4. If no, why was the annual service removed without a prorated refund or clear written explanation?

Please do not turn this into a personal accusation. I am asking for a factual explanation and a fair resolution.

I wouldn’t be able to answer any questions as I have no idea who you are, what tickets you’re referring to, etc. This is why I’m asking for ticket numbers. If you are worried about your client data, any responses we provide publicly will have that information redacted.

I understand.

I do not want to post private client information publicly.

I will send the ticket number and invoice reference to you privately so you can verify the account and service.

Please check your private messages.

huanhq

@1gservers said:

@huanhq said:

@1gservers said:

[@huanhq said]
They really think Chinese people are easy to bully.

If this was remotely true, we wouldn’t still be around.

Please post ticket numbers.

@1gservers said:

[@huanhq said]
They really think Chinese people are easy to bully.

If this was remotely true, we wouldn’t still be around.

Please post ticket numbers.

I am not going to post my full client details publicly.

From my side, my client account/service is no longer accessible, and I cannot see the server I paid for. If you claim the account and service still exist, then please help restore my access or provide a clear explanation.

I can provide the ticket number, invoice screenshot, and email history privately to you or to a LET moderator. I do not want to post private account information publicly.

For reference, the ticket email I have is related to the refund/service issue, and the ticket number appears in the email subject. If you want to verify it, please send me a private message and I will provide the details.

My question is simple:

1. Does my client account still exist?
2. Does the annual dedicated server I paid for still exist?
3. If yes, why can I no longer access it from my side?
4. If no, why was the annual service removed without a prorated refund or clear written explanation?

Please do not turn this into a personal accusation. I am asking for a factual explanation and a fair resolution.

I wouldn’t be able to answer any questions as I have no idea who you are, what tickets you’re referring to, etc. This is why I’m asking for ticket numbers. If you are worried about your client data, any responses we provide publicly will have that information redacted.

MaxTakeba

Hope we’ve changed that ssh password lol

huanhq

@MaxTakeba said:
Hope we’ve changed that ssh password lol

He’s already deleted the machine, it’s fine.

1gservers

The client has been creating various tickets with us for weeks. Similar to what he's posted in this thread, reporting vague issues that are not our fault. Additionally, demanding refunds, and refusing to assist us in troubleshooting the reported issues. It's late for me at the moment, so I won't post more tonight, but if the community wishes to see those tickets, screenshots can be provided as well.

However, the discussions of reported issues, conversations regarding us offering troubleshooting assistance, the numerous tickets he's opened requesting refunds, are overshadowed by where we are in this moment in time.

The tipping point was earlier today when the client posted this message:

Original Chinese version:

Google Translate version:

The behavior of this individual is posing a threat, potentially of violence, against our staff (and potentially other clients who may be on site), should these vague threats become tangible. As a result, we have immediately ceased being a provider for this client.

Additionally, we had federal law enforcement on-site today for an unrelated matter when he sent this message, and they already have an investigation open on this matter.

While there may be some debate surrounding the accuracy of the translation provided by Google, it's still not good. We have other tickets where he is making unbecoming references to our mothers as well.

rpqu

@1gservers said:
Additionally, we had federal law enforcement on-site today for an unrelated matter when he sent this message, and they already have an investigation open on this matter.

While there may be some debate surrounding the accuracy of the translation provided by Google, it's still not good. We have other tickets where he is making unbecoming references to our mothers as well.

It would be more funny professional if you commission a sworn translator and post it on this website

sirgeneral

why did the guy pay annual if he gets mad this easily 😆

huanhq

@1gservers said:
The client has been creating various tickets with us for weeks. Similar to what he's posted in this thread, reporting vague issues that are not our fault. Additionally, demanding refunds, and refusing to assist us in troubleshooting the reported issues. It's late for me at the moment, so I won't post more tonight, but if the community wishes to see those tickets, screenshots can be provided as well.

However, the discussions of reported issues, conversations regarding us offering troubleshooting assistance, the numerous tickets he's opened requesting refunds, are overshadowed by where we are in this moment in time.

The tipping point was earlier today when the client posted this message:

Original Chinese version:

Google Translate version:

The behavior of this individual is posing a threat, potentially of violence, against our staff (and potentially other clients who may be on site), should these vague threats become tangible. As a result, we have immediately ceased being a provider for this client.

Additionally, we had federal law enforcement on-site today for an unrelated matter when he sent this message, and they already have an investigation open on this matter.

While there may be some debate surrounding the accuracy of the translation provided by Google, it's still not good. We have other tickets where he is making unbecoming references to our mothers as well.

Things don't happen more than three times, don't you get it?

aphex

@huanhq said: Things don't happen more than three times, don't you get it?

why the hell would you pay for a year then send cnm nmsl work orders???

nghialele

@huanhq said:

@nghialele said:
OP seems like a person with alot of money in pocket.

Maybe invest some of it into education man, get educated.

@nghialele said:
OP seems like a person with alot of money in pocket.

Maybe invest some of it into education man, get educated.

Please do not make personal attacks when you do not know the full background.

This is not about "pretending to be poor" or asking for free service. I paid for an annual dedicated server, experienced repeated service/access issues, and asked for either a technical resolution, account credit, or a prorated refund for the unused term.

I already said the provider could charge me for the time used. My complaint is about paying annually for a service that I could not reliably use, then being refused any practical resolution.

If you disagree with my technical evidence, that is fine. But attacking my financial situation or character adds nothing to the discussion.

OK.

huanhq

@aphex said:

@huanhq said: Things don't happen more than three times, don't you get it?

why the hell would you pay for a year then send cnm nmsl work orders???

The issue isn’t being dealt with, the money isn’t being refunded, and there’s no communication either.

MaxTakeba

@1gservers said:
The client has been creating various tickets with us for weeks. Similar to what he's posted in this thread, reporting vague issues that are not our fault. Additionally, demanding refunds, and refusing to assist us in troubleshooting the reported issues. It's late for me at the moment, so I won't post more tonight, but if the community wishes to see those tickets, screenshots can be provided as well.

However, the discussions of reported issues, conversations regarding us offering troubleshooting assistance, the numerous tickets he's opened requesting refunds, are overshadowed by where we are in this moment in time.

The tipping point was earlier today when the client posted this message:

Original Chinese version:

Google Translate version:

The behavior of this individual is posing a threat, potentially of violence, against our staff (and potentially other clients who may be on site), should these vague threats become tangible. As a result, we have immediately ceased being a provider for this client.

Additionally, we had federal law enforcement on-site today for an unrelated matter when he sent this message, and they already have an investigation open on this matter.

While there may be some debate surrounding the accuracy of the translation provided by Google, it's still not good. We have other tickets where he is making unbecoming references to our mothers as well.

Holy shit that’s unhinged.

I would also fire the customer quite literally.

concept

Yea umm wtf.

ascicode

Time to ban, game's over. Wouldnt allow such customers.

nghialele

@huanhq said: Things don't happen more than three times, don't you get it?

There are so many things that happen more than 3 times don't you get it?

Things like your own country anniversary of some shit and your personal birthday also happen every year mother bucket.