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@DartNode @keoir @simo what’s with the radio silence, guys?
Last seen: 34 , 358 , 922 minutes ago
Dedis are slowly moving through the provisioning queue, if you had non preorder vms those should have been instantly delivered, if not send me your invoice # and I'll see what got it stuck
We did the most volume we've ever done (even more than bf) and we're going through the job queues hunting for failed provisions on the VM side.
We will bump everyone 30 days on there due date for the issues
I understand that there will be some delays, and that's completely fine. I am just wondering, generally speaking under these circumstances, how long it usually takes for a dedi server to be activated after it's being provisioning?
Could you please have someone review ticket #26110 and unlock my account?
I think that’s more than fair, and it’s appreciated.
However, I still feel there’s a gap in the support process - it shouldn’t take days for responses nor should a response be you’ll hear back from engineering in 48 hours and then that not occur.
From a customer perspective, only real work seems to occur during bankers hours. After hours support seems limited to just funneling it to a queue and stating you’ll hear back in X hours. That’s not really support, that’s just ticket movement. It sounds like the people with the access and tools aren’t around on weekends or after regular business hours and that really slows things down.
which by the way, no responds afterwards.
Can you take a look at these orders? They've been stuck in "Waiting in provisioning queue..." for about a week:
33784
33800
33801
33929
To put into perspective, I reply a ticket between 84-96 hours ago. Got the reply 19 hours ago. Well, I thought OK, because between my reply and their latest reply, there's 3818 messages that's roughly 1 messages every 61.28 seconds
(assuming there's 860 new instance, that's on average 4.43 messages/instance)
I looked mine were all provisioned.
We're working on improving engineering staff to cover overnight hours, right now we all sit in Texas. So new job reqs planned to go up here this week to cover a semi-24 shift for engineering and higher tier support
so more wait time til then.
Do you want to transfer it to someone who didn’t get any of the deals or just someone who didn’t get that particular deal?
Not sure which invoice got stuck and which didn't, but one VPS was deployed and the other still hasn't been yet:
Invoice #: 50947 and 51084
good!
I transfer to who paid highest is that make sense?
$7
I wish people stop this for good.
U made me laugh hard with this 🤣
$18
Technically you were already underdelivering
pay for a year yet renewal June 1st 2027 (or is that just a visual bug?) while provisioning is still in queue June 23! I know it isnt malicious but still.
I noticed with the yearly plans, they didn't give out any pro-rated credit for the missing days in the month you'd be missing, so they need to either fix that or update that they pro-rate people for that, because the invoices all start on the 1st.
3x Ryzen monthly gave me credit.
$3.14/y and $75/y didn't give me any credit.
And they WILL terminate your server even if you bought it at the end of the month and haven't actually gotten the full year of service. Lost my BF2024 server because I thought I still had another week or two and was waiting for payday.
Hello everyone,
Thank you all once again for being a part of DartDay 2026.
I apologize for being a bit quiet over the last few days. I wanted to wait until I had 100% concrete answers for you guys rather than reaching out with another vague "it will be soon" response. I appreciate your patience, and I want to address our major outstanding items directly:
Dedicated Server Provisioning:
The dedicated server queue is being actively provisioned as we speak. Deliveries will continue rolling out through the queue.
Paid VPS and Twitch Giveaways:
All paid VPS customer orders are scheduled to be fulfilled today. If your VPS was not provisioned correctly and you don't currently have an open support ticket, please open one now or post your ticket number so we can fix it immediately. Additionally, all Twitch giveaway winners should receive an update in their respective tickets today. We are actively working on getting all of those promotional servers online.
Service Extensions for Affected Users:
As Keoir previously noted, we want to make things right. For anyone who experienced service issues or significant deployment delays during this period, we will be adding 30 days of free service to your account. For anyone with an issue with their yearly prorate, please feel free to open a ticket in accounting. We are happy to help with any problems you might have!
On a lighter note, I appreciate all of you so much. Despite the bottlenecks, we had an absolute blast hanging out with everyone on DartDay. We gave away over 100 free servers, and we will continue to give back to the LET community. This is our home, and it will always hold a special place in our hearts.
I truly hope the bumps we encountered don't completely overshadow the genuine fun we wanted to bring to this event. We are committed to refining our process moving forward to future events, and I'm excited to keep giving back to you guys.
-Joe
Hello! I just got in touch with someone about your ticket. It appears you have 6 abuse complaints open on your account at the moment. Right now 1/6 of those complaints have been addressed. I do understand there could be a misunderstanding, but we need more information from you. In order to fix everything please reach out in those complaint tickets and someone from the abuse team will take care of you!
The abuse complaints are all related to the same server which has an IP that was provisioned on someone else's server. Do I need to reply to each one saying "Hey, I didn't do this, check the ticket I submitted a week ago?" I went ahead and provided this response in each one "I reported 6 days ago that this IP was assigned to my VPS and another. Please unlock my account and fix the issue. I'm extremely frustrated with DartNode at this point." I really don't understand why I should be responsible for responding to 6 identical abuse complaints that are the result of your failure to provision the server properly. Actually look into the problem and read the original ticket. If you don't believe me, pull the logs from the offending machine. I bought 5 VPS, this one that your team messed up is the only one that has an abuse complaint.
That sounds... weird
Furthermore, I won $30 worth of credit that I haven't submitted a ticket for. Someone who was abusing your infra would have cashed in those credits immediately, probably by selling them to someone else. Check our messages here on LET, you'll see the codes you sent have not been used. I just want anyone from your team to acknowledge you made a mistake and give me back access to what I paid you for.
I am very sorry for your frustration! It is 100% justified. I have brought this ticket to the attention of our chief network engineer and they are looking into it. I apologize that I myself cannot help you anymore with this issue. I can assure you it has been escalated to the highest level. I hope you have an amazing day otherwise!