Help needed. Web Horizon Network Traffic Metering Error

Comments

• tentor Member, Host Rep

  8:19AM

  There is nothing you can do if it is broadcasted traffic.

  Also, why it is thread and not a ticket? If you were my customer I would be very angry at you for not addressing this privately.

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• rpqu Member

  8:21AM

  @tentor said:
  There is nothing you can do if it is broadcasted traffic.

  Also, why it is thread and not a ticket? If you were my customer I would be very angry at you for not addressing this privately.

  LowEndEffort

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• ask_seek_knock Member

  8:39AM edited 8:40AM

  @tentor said: Also, why it is thread and not a ticket? If you were my customer I would be very angry at you for not addressing this privately.

  I've tried that, and stated at the ending of post, I opened a ticket in late April, which the staff replied fast and politely, that they would investigate. As the problem seems have worsened since April's migration, I have no other choice, but to share this thread.

  Do you still believe you were justified to get angry now? Thanks for replying, though.
• tentor Member, Host Rep

  8:44AM

  @ask_seek_knock said:

  @tentor said: Also, why it is thread and not a ticket? If you were my customer I would be very angry at you for not addressing this privately.

  I've tried that, and stated at the ending of post, I opened a ticket in late April, which the staff replied fast and politely, that they would investigate. As the problem seems have worsened since April's migration, I have no other choice, but to share this thread.

  Do you still believe you were justified to get angry now? Thanks for replying, though.

  It is definitely better than no ticket at all but did you ask them to apply e.g. some workaround like add extra bandwidth allowance until they solve the root cause?

  If you did not communicate that this is important issue for you and just escalated it publicly without letting them adjust priorities is not good.
• ask_seek_knock Member

  8:58AM edited 9:01AM

  @tentor said: e.g. some workaround like add extra bandwidth allowance until they solve the root cause?

  Actually I've suggested that when Web Horizon was about to migrate from OpenVZ to KVM, because the previous control panel limits the speed after network allowance is reached, but the current control panel, according to Abd , would cut off network until next month.

  So I suggested then, a straight cut off is reasonable, but would be nice if a little more allowance is given, say 10% or 20%, though most customers in most cases don't use that much at all. Then, that's it, no more reply. If I had been given 10% more allowance, I would not open the last ticket altogether, and of course this thread would not exist at all.

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• totally_not_banned Member

  9:07AM

  @ask_seek_knock said:
  63.28 GB per month

  isn't that bad, trust me...

  Since monthly traffic allowance is only 200 GB

  I know the feeling. Actually i can offer worse percentage of included bandwidth to foreign traffic at another host. Supposedly there's some misconfiguration with VLANs but i don't really push it since the remainder is enough for me. Seems like it's kinda hard to track down or something or the recent ~20kb/s reduction actually is their fix. Like i said, i don't really care about it.
• ask_seek_knock Member

  9:20AM

  @totally_not_banned said: I know the feeling. Actually i can offer worse percentage of included bandwidth to foreign traffic at another host. Supposedly there's some misconfiguration with VLANs but i don't really push it since the remainder is enough for me. Seems like it's kinda hard to track down or something or the recent ~20kb/s reduction actually is their fix. Like i said, i don't really care about it.

  Thanks for replying. You're right and I totally agree that in most cases the traffic allowance is enough, and I've never reached the limit, but the problem seems get worse, so I'm worried what if one day I can't access the VPS for the rest of month?

  Of course I can migrate the single service to InterServer in the U.S, which has been stable for more than one year, except one network outage lasting about half an hour, but you know, I've bought several affordable VPS here, only a small proportion are stable, and Web Horizon is one of the stable ones, so I want to use it for as long as it is possible.
• totally_not_banned Member

  9:27AM edited 9:28AM

  @ask_seek_knock said:

  @totally_not_banned said: I know the feeling. Actually i can offer worse percentage of included bandwidth to foreign traffic at another host. Supposedly there's some misconfiguration with VLANs but i don't really push it since the remainder is enough for me. Seems like it's kinda hard to track down or something or the recent ~20kb/s reduction actually is their fix. Like i said, i don't really care about it.

  Thanks for replying. You're right and I totally agree that in most cases the traffic allowance is enough, and I've never reached the limit, but the problem seems get worse, so I'm worried what if one day I can't access the VPS for the rest of month?

  Yeah or if you actually wanted to something with your traffic. I don't have much more traffic than you do on the box, where i'm seeing this and ~50% of it gets eaten by ARPs and random other bullshit... It's just a bad configuration on the hosts side in my opinion and if i weren't paying total peanuts i probably wouldn't be amused.

  Of course I can migrate the single service to InterServer in the U.S, which has been stable for more than one year, except one network outage lasting about half an hour, but you know, I've bought several affordable VPS here, only a small proportion are stable, and Web Horizon is one of the stable ones, so I want to use it for as long as it is possible.

  Like others said before there isn't really any option besides pestering them but who know maybe lowend helpdesk will actually accelerate something for once

  @webhorizon

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