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Help needed. Web Horizon Network Traffic Metering Error
ask_seek_knock
Member
Hello, everyone.
I'm a customer of Web Horizon since 2021, and I appreciate its affordable and stable services. Now, here is a problem I've encountered for 2 years, but worsened since last migration. As the title suggests, network traffic metering is not accurate at all, for 2 reasons:
My VPS is IPv6-only, but when I monitor the traffic with
sudo iftop -bni eth0, there are traffic from and to IPv4 addresses, and there are nothing I can do, for examplesudo ufw deny 0.0.0.0/0 to 0.0.0.0/0;
(Note in the screenshots, when no application except SSH use network, there are connections from and to IPv4, and in the following one, inbound traffic speed is about 0.2 Mbps, that is 63.28 GB per month.)The proportion of inbound and outbound traffic is abnormal as well, since this is a private VPN, the expected proportion of inbound and outbound traffic should be around 1:1, but actually it is about 6:1.
Since monthly traffic allowance is only 200 GB, and tens of GB is not consumed by me, so I really appreciate your help. By the way, I've opened a ticket in late April, which staff responded fast, that they would investigate.
Thank you and have a nice day. @Abd
Comments
There is nothing you can do if it is broadcasted traffic.
Also, why it is thread and not a ticket? If you were my customer I would be very angry at you for not addressing this privately.
LowEndEffort
I've tried that, and stated at the ending of post, I opened a ticket in late April, which the staff replied fast and politely, that they would investigate. As the problem seems have worsened since April's migration, I have no other choice, but to share this thread.
Do you still believe you were justified to get angry now? Thanks for replying, though.
It is definitely better than no ticket at all but did you ask them to apply e.g. some workaround like add extra bandwidth allowance until they solve the root cause?
If you did not communicate that this is important issue for you and just escalated it publicly without letting them adjust priorities is not good.
Actually I've suggested that when Web Horizon was about to migrate from OpenVZ to KVM, because the previous control panel limits the speed after network allowance is reached, but the current control panel, according to Abd , would cut off network until next month.
So I suggested then, a straight cut off is reasonable, but would be nice if a little more allowance is given, say 10% or 20%, though most customers in most cases don't use that much at all. Then, that's it, no more reply. If I had been given 10% more allowance, I would not open the last ticket altogether, and of course this thread would not exist at all.
isn't that bad, trust me...
I know the feeling. Actually i can offer worse percentage of included bandwidth to foreign traffic at another host. Supposedly there's some misconfiguration with VLANs but i don't really push it since the remainder is enough for me. Seems like it's kinda hard to track down or something or the recent ~20kb/s reduction actually is their fix. Like i said, i don't really care about it.