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yes there was a small drop, resolved very quickly fortunately, we always continue to monitor, and apply fixes where possible
@DeluxHost, it did not "resolve quickly", you've been getting hammered the whole day, the less packet loss I saw today (when it was working best) was 8%, averaging 50% or worse, right now I'm getting
I'm not saying you are making things up (and for everyone else screaming "why wont you fix it", that never helped fixing anything), but I sure hope you have a better plan for a week-long DDoS than "we'll patch the firewall until the attacker gets bored"... you are offering 10gbps links dude...
also I know this sounds stupid now given that everything is on fire but don't forget about the freebies 😅
another ping before posting:
@DeluxHost , your effort to mitigate the attack is appreciated, but as many others in this thread I see that at least part of the issues with my VPS are related to the disk access and hopefully could be mitigated by NVMe migration. Since it seems you do have time to take care of it for some of the users, could you please also kindly proceed with this migration for me? Ticket #URX-852691.
Thank you!
@DeluxHost Your Anti DDOS Infrastructre sucks. Average Hosting provider can mitigate around some petabytes per second while you capped at 400GB/s
Edit: Just kidding
Who the Fck is this bad actor DDOSing a lowend hosting provider?
All vps again down
My candid advise is don't waste your money on khanwebhost. I will never forget this bad hosting company name forever and ever. Throughout last my VPS I have with them rusted there for complete a year just like iron rod. I joined khanwebhost before DELUXHOST if not for this recent bad occurrence this deluxhost was unable to fix for too long and refused to transfer some of us to another Servers that is stable. Deluxhost is far better better in Speed, reachability and responsibilities than the wasting of money on khanwebhost. That khanwebhost firewall rules is the worst firewall rules I ever used even the way their website will display Your VPS and firewall rules when you want to set it is always half display with some columns missing out. Their supports replies are always like insults. When you complain they will keep repeating the same answer like automatic response. In short I have to forget my $11 there last year to get peace of mind
My server in Z, still had the shit stability! A lot of down, up, down, up, down, up. Periodically down. Not a single hour of UP without any downtime!
Even the support replied my ticket with blank and no message at all ?
My z and f servers did not worked a week.
Why?
When my web site start worked correctly?
What value of services are you telling me about? I haven't been able to use my server for the last week. I open the control panel, restart the server, it's not always possible to do it the first time, often a reboot attempt ends in failure. But when I manage to reboot it, it starts working. But after 2-3 hours, it turns off again, and I have to open the control panel and restart the server again. And it's been going on for a week now.
Just this morning, I had to reboot the server twice.
I created a ticket about migration, and I received a reply that it will happen within two weeks. Do I have to deal with this nonsense of rebooting the server 5-7 times a day for two weeks?
Is this service what you call valuable?
I also had problems on other servers from other hosters. These problems are solved for several hours or within one day. These problems don't last more than a week!
I want to take my money and say goodbye to you.
Yep we all feel ya. My current server is down multiple times today, in this past week, NOT EVEN 1 day of uptime. And even now as of this writings, it's DOWN. ffs.
Just look at how many insult, complaints, this hoster got in this page only.
What should we do?
They blocked my IP from accessing the control panel. This is a very professional decision.
A few people barked and said there was no point in demanding compensation for the downtime. As you can see, every day of downtime is additional money lost from our private pockets. PRIVATE ! It's just a shame that not everyone knows about LowEnd, and that doesn't include the blocked Discord
Has anyone received a refund yet, or are tickets simply closed without a response ?
I wrote to support: "Either make everything work or I want a refund."
They immediately blocked my ip from accessing the control panel.
I used VPN to access.
@NotFoundException
@loremipsum
@Gerrit
In the future, I advise you not to make decisions about someone else's money. Even if it's just cents, it's not yours! Everyone has the right to be dissatisfied and demand compensation if the service doesn't meet certain standards!
It's quite strange to see how the ones complaining here are always the same 3-4 people with accounts where 90% of the comments are about us, while in tickets and on Discord the situation is completely opposite.😄
Please send me the ID.
Yes, yes, but there are no satisfied people here either
of course, and they are right.
Sorry but my servers did not worked.
I try connect to install services on it and i see 100% timeout
I opened ticket - but immediatly my ip address was blocked. Right now i have this situation. But you wrote that "the situation is completely opposite"
When my servers start correctly worked?
How i could connect to deluxhost control panel?
Where and what to send?
ticketid #DLA-353108
So what's the problem ? Do you think I'm writing this on purpose to hurt you ? No ! Even if I pay small fee for the servers, I still demand things. Or maybe I don't have the right to demand things ?
It's amazing how instead of fixing the hardware, you're busy tracking comment statistics. The servers are still down, the issue isn't resolved — and yet you're still looking for someone to blame among the customers. Peak professionalism.
The servers are down. The status page shows that everything is working. DeluxHost claims to have only satisfied users, but it doesn't seem to show. Marketing - wise, they're doing a good job, but quality - wise, it's obvious
I don't even know what to say again. I thought it is something they can migrate my 2 F-SERIES to another new IP address on non affected SERIES even if I will loose data and start using the new VPS they will give a fresh I won't care but reading here now that moving it to another VPS Series will take 2 weeks is totally unbearable. It seems I will just forget the 2 new F-SERIES and move on that's lost of €28. Servers I haven't used for 2 weeks🤦🤦
And yet, the service has been almost completely unusable for nearly a week, except for billing system which works perfectly fine to charge people in advance. People on Discord are also saying servers are down again a few hours ago.
relax guys
The "same 3-4 people" claim doesn't hold up if you actually count. Across pages 10-14 alone (the current outage window), roughly 20 distinct accounts posted complaints or criticism about downtime, instability, support, or connectivity:
Lebbo, kubas1986, Calypso, Toheebd, sbrivius, rizaladdress, sergpalm, amaurobius, anon121, Svensken, harvindersingh, stufently, Choms, denisemenov, zephyr32, kleo, gemini_geek, ondrej337, M4ketech, SwordfishBE, 1722145042, Som.
That's not 3-4 — it's around 18-20 separate users. Two of them (Lebbo, kubas1986) just post more often than the rest, which is probably what creates the "few people" impression. Several aren't loud at all: denisemenov documented acknowledged faulty hardware sitting on an "On Hold" ticket since February, ondrej337 announced he's migrating away, sbrivius got a PayPal refund, zephyr32 gave a measured business critique. These are independent accounts reporting the same problem, not one or two people spamming.
If anything, the tickets/Discord being "completely opposite" is easy to claim when nobody else can verify it — the public thread is the part everyone can read.
And to add to my own case: I posted ticket #AVY-272918 here on June 12 after @DeluxHost asked for an ID to check. It's now been over a day and there's still no response and no movement on it. This is the same ticket where support already acknowledged in writing that it's a host-side hardware fault, said they "should have migrated me already," and confirmed the issue has been going since February — then parked it On Hold with no migration and no date.
So the "post the ID and I'll check" routine plays out in the thread, but nothing actually happens after. That's exactly the gap between what gets said publicly and what gets done. If the situation in tickets is really "completely opposite," mine would be a good place to prove it.
We will migrate your services within a few hours. Sorry for the delay.