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Yes, https://autodiscover.mydomain.com is on an SSL connection (verified by Let's Encrypt).
Also worth mentioning I have the exact same account configured on Apple Mail on macOS using the exact same Exchange configuration, and it works.
I'm also using the official guide from Apple when configuring the account
I would make sure that the iPad is using EWS, it might be doing EAS.
Usually when EAS is being buggy on our end its because the user disabled DAV on the account. If you PM me the email I can log dive, but i'd check that first.
Francisco
I'm not sure how to check what the iPad is doing, I assume it's only doing one of them (possibly EAS based on the Apple article I linked above) but I used MAPI / EWS terminology here as that's how the password is named in SmarterMail 2FA User Settings. And I DO have DAV disabled on the domain, but EAS right underneath is Disabled and greyed out (Enterprise Only) Not Licensed - is EAS actually NOT licensed?
I'd rather put the ticket number here (24190) instead of PM of the domain / email address.
Thanks for looking into it
Edit: AI is telling me iOS / iPadOS use EAS while MacOS uses EWS, so it makes sense that if EAS is not licensed it won't work. Although AI also says Microsoft is in the process of replacing EWS with a new API (Graph) so it's a moot point. May have to go back to good old IMAP soon...
Don't worry about Graph and all that. We do have EAS via Z-Push, while it isn't the 'integrated into smartermail' option, it works all the same.
I would triple check DAV. Failing that, PM me the user and i'll check logs.
Francisco
OK, so I'm still unable to make it work even after enabling WebDAV. I documented what I'm doing in detailed steps in Ticket 24190, if I could ask you to please take a look and continue the conversation there, it would be great.
Thank you,
To add to the troubles I'm having with SmarterMail... I really wanted to configure Apple Mail on MacOS for MS Exchange accounts using the MAPI / EWS app password, due to I thought it would perform better and more secure compared to IMAP...
I was instead disappointed when I realized messages started disappearing from mailboxes, which required frequent rebuild (Mailbox - Rebuild) operations in order to make those messages visible again. This must be a recent occurrence, as I don't recall seeing this up until earlier this year. Had to return to using IMAP due to these glitches.
@Francisco - have there been other reports of this happening?
Nope, not heard anything like that on EWS/EAS. I can check your domain and maybe do a full 'reattach' on it, but that's pretty rare.
On IOS you usually have to tell it how far back to pull emails as it'll default to 1 month I think?
Francisco
This wasn't on iOS, but MacOS and wasn't like it was missing older messages. Rather recent ones and at random, I would only notice when those messages were visible in webmail.
As for iOS (iPadOS actually) I still have a ticket open (24190) where I was asked to provide access, but haven't heard back yet.
Something funky going on right now on my friends low traffic website (blog) hosted on NameCrane (DA, shared hosting). Site slow time to time, throws various cloudflare errors (for example error code 525) or not loads at all. Then works normally for some time. No idea what causing it.
I have opened a ticket with medium priority about 24 hours ago and still no human reply.
The issue:
During adding new email domain, there is no option to opt out of spamexpert anywhere.
Please help check.
Do you got a ticket? We have seen cloudflare get rate limited by imunify in some nodes.
Nothing stops you from putting the direct node as your mx, but you really should use our new anti spam.
If you can pm me your ticket I’ll also see why no one grabbed it.
Francisco
@Francisco, my ticket open 2 weeks ago was referenced here a few times and yet there is still no resolution. I provided all I was asked, and - aside from one acknowledgement - there was absolutely no other reply or action taken.
It seems like there's a pattern of providing a quick initial reply from support, followed by long periods of silence, followed by ticket being auto-closed...
I open my tickets with Medium Priority out of respect for your time and resources, but I hope you will agree that 2 weeks is excessive. Please have a look at ticket 24190 and have someone work on it.
Thank you,
Not a opt-in? it’s third party processing data?
MxFilter is our own inhouse filtering. Everything is handled on our servers, using our code. Even the AI assistant is handled inhouse on opensource models on our own hardware located in our racks.
There's no blackboxes or reliance on 3rd parties outside of things like blacklists/RBL's.
Francisco
Sorry if i’m mistaken, spamexpert is a self-hosted solution? the split MX records confused me guess it would just act as a proxy though, interesting
Spamexperts offers 2 products: A cloud and an 'on prem' option. We use the 'on prem' option so while its self hosted, its still a blackbox that we can't really fix when things go sideways (and they do, often).
This new system we control & own fully.
Francisco
Interesting, I appreciate the education, the new system is no longer spamexperts? or new software from them? or are they not the thing going wrong
New system is completely ours. Nothing to do with SE.
You can check it out at https://lowendtalk.com/discussion/217052/help-us-test-out-our-new-anti-spam-system-at-namecrane#latest
Francisco
@Francisco, my ticket was auto-closed again. What does it take for you to address it?
they are clearly short-staffed, but even worst, they don't have a support culture, they can leave tickets unanswered forever if they want, the managment needs to step in, or they will just add more cases like that.
We were one, and left them. i won't pay to be ignored.
@Francisco, I received a reply to the ticket but I'm afraid your staff missed the particulars of my use case...
Support asked me for a test email in order to reproduce, and despite I made it clear I'm using iPad OS (which uses EAS as you correctly pointed out) he tested with Outlook Exchange client on Windows. Then he answered "That suggests the Exchange mechanism itself is working as expected, though there may be something specific to your environment that's causing the issue."
I'm sorry to say but he completely missed the mark on this one. I even stated the same account works when configured on MacOS (which uses EWS). So I'm not sure he understands the difference between EWS and EAS, but confidently tells me it must be "my environment".
Perhaps you could hand this over to someone else, who can do some proper troubleshooting.