All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
alexhost NL server outage and no restore ETA?
well, i know servers always got outage, that's okay, but NO restore ETA? i don't understand it
Dear Customer,
We are writing to inform you of an emergency situation affecting our Netherlands location. All services are currently unavailable.
Our engineering team is actively working to identify and remediate the issue as quickly as possible. At this time, we do not have an estimated restoration window, but we will provide updates as the situation develops.
We sincerely apologize for the disruption this may cause to your operations. Our top priority is restoring full service at the earliest opportunity.
We will notify you as soon as services are restored or when a more accurate ETA becomes available.
Thank you for your patience and understanding.
Best regards,
AlexHost Team.
Comments
Things break, sometimes it takes a bit to figure out the what and why, hence no ETR... Good move on them, I've seen plenty of providers pull ETRs out of their asses and just keep delaying. "We're working on it" and providing updates is better than a meaningless ETR.
unless their servers were sized by interpo, we'll see what will happen
Man. This is bad. No ETA, no reason, no nothing. Customers are in the dark
Unless you know the issue you cannot give an ETA, if its an outside issue you cannot give an ETA until the provider that will have the issue such as power or connectivirty provides the provider with a ETA
They told you they are aware, I do not feel its time to have a meltdown just yet
Again, its not bad its informative rather than just going quiet they are letting everyone know they are aware and do not need to raise their own tickets just yet or they will have everyone having a meltdown just like the OP
Dont try to cover their ass. It more than 5 hours and there are no additional update. How bad can they be? No more info, even a little bit.
I am not trying to cover anyone "ass" you very rude little man.
I am stating facts, the fact you have a melt down like this then attack any random person who states these facts to you is laughable.
Sometimes thing take time to investigate, if its an outside issue you need to rely on the provide of that service to get to work and share information, its better they state this to cut down their own tickets, prevent rumours or some numbnuts cooking up a batch of drama stew.
It's an outage of their NL upstream, MIRHosting. Multiple downstreams are affected.
https://bgp.tools/as/52000#downstreams
Most of their downstream prefixes are low visibility.
Founder of MIR was arrested recently in connection with PQ.hosting sanction evasion shitshow.
Hopefully it's not related and they are back online asap. Not a fault of AlexHost in particular, though.
ok. 6 hours of investigating. No additional info for user, they must know what is wrong now. If you are a host and you are ok with this, you are automatically in shit list host (xHosts lol).
You really think I would care to be on your little list, I will clearly loose sleep over being put on that list ? "lol" (Are we still in 2014 kids using lol) ?
I am giving advice from a provider point of view, you can chase a outside provider for hours and they give little to no updates, what would you rather the provider posts a lot lies would that quench your thirst for drama ?
The provider is a solid provider, once they know something I am sure they will provide feedback and updates, sometimes you need to simply wait and take a few deep breaths.
you just need a phone call to know what exactly happened, no matter the server was sized or burned or whatever, just tell us
and , as a business, i think they should have failover plan or something, sadly, looks like they have not
How? As @iksa has stated if it has been connected to this issue there could have been a court order to downstreams to pull connections, IP addresses withdrawn.
When dealing with other companies you cannot always just phone as its a outage with your home broadband, if it has been connected with what iksa has shared there will be a legal process to get any information and find out what can be done which take time too.
If it has been a server burned I am sure that can easily be checked in 5 minutes with someone on site looking at the hardware, something bigger such as power or downstream connections you need to rely on other companies giving you that information quickly which they do not always do.
Is there a reason you want to look on the worse case on the first instance here ? You have jumped from sized servers to a server on fire, maybe Donald Trump did not like a photo that was hosted on a server and sent a missile strike on the data centre
Hello everyone.
We apologise for what has happened. We are aware of the situation and have already informed our customers.
We are working hard to resolve this as quickly and effectively as possible. That’s a guarantee! Those of you who have been with us for a long time know that we care about our customers.
We take great care and always strive to be the best when it comes to customer satisfaction.
Unfortunately, there are things we cannot control 100%. And this is one of them. We are experiencing issues at the data centre and are already in contact with them.
We are taking action and will do our very best. We are already doing everything possible, as quickly as we can. We are working hard and we are concerned.
We ask for your patience and understanding. We know this is something nobody likes. But it would be important to understand the situation. Obviously, we are not happy about it. It’s not just the customers. We ourselves are not happy with the problem. This doesn’t just affect the customer. It affects us too.
We don’t have a deadline for resolving it (yet). We are in constant communication. And it’s not just words. We are really trying to resolve it.
The problem won’t be resolved overnight. That’s the reality. However, we are doing everything we can to get everything back to normal.
Thank you
Alexhost
Exactly. We’re doing our best to sort it out. We’re getting in touch as quickly as possible. Is not our fault at all. Since is a public information. We are doing our best.
Reality is you need to get another provider… the current one is waiting years of jail time in NL
I figured as much. Tough spot to be in. Good luck!
Wait for the EU server guys to wake up then eat breakfast first. They dont work overtime. That is the drawback of having servers in the EU region.
As if outages are a regional thing.
I wonder if everyone's going to lynch Alexhost in exactly the same fashion as they did with Racknerd because of circumstances literally outside of their control. Would only be the norm for LET.
That's a whole lot of words to say nothing
Translation: We made a bad business decision to host with the Russians. We are now scrambling to make up for bad choices and single homing.
24 hours and no ETA. Move host guys
@Goodtesteronline It would be unprofessional to give an ETA without knowing how long it will take. If they will notify users if they know what's going on and have an ETA it's absolutely OK and the way to handle such cases. So I'll totally understand @xHosts
Who cares about your shit list? You are acting like a kiddo.
@alexhost
On another note whats with all these NL seizures, I get % of servers used for bad, but isn’t that at every host, in every country? you provide a service without full background checks a % will be crime, why is NL so targetted atm?
What makes you think this is related to the.hosting incident?
There are plenty of shady hosters operating in NL without issues.
Disproportional amount of piracy (vs country size) and other crap is hosted there.
I never said it was remotely related?
But multiple people have said seizures, and I couldn't possibly think why a anti-dmca hosting provider wouldn't be able to provide any details, or even a vague update other than they, or the DC have been officially requested not to. E.g seizures.
Alexhost is also known for being somewhat of a privacy provider (of which i support) but this brings lot of bad actors some-times, and the NL seem to be doing monthly seizures, I can see how it may be possible this is a new or same raid.
What else was seized in the last 12 months except the.hosting?
Somewhat mid+ providers only, not individual single server incidents.
The proportion of piracy hosted in NL is huge. Most of what you read is related to that.
They even have a special task force for it called BREIN.
I mean, i’d argue otherwise.
Piracy is hardly why servers are ever seized in the NL, and FR has much bigger piracy (Usenet Providers)
There has been over 5 large seizures in NL over the past 18-months, and much more smaller ones within this window, it’s much larger than i’ve seen in any other EU country in a long time, majority of time it’s clear abuse like DDoS, Botnets i’ve seen headlined on these events never piracy.
I’m familiar with BREIN and NL’s active cyber crime united (I live in NL for over 8 years). Hallo!
It’s just in recent years NL seems to be a target for much of this hosting, when it’s also seems to be the most likely to face government thread my question is why? why aren’t people picking romania, or estonia, or czech, or poland why all this crime end up in NL lately?
@alexhost, the shadiest provider of them all.
youd have to be a retard to host anything with them
Zero usenet providers in FR. ~90% of total usenet backbones are in NL.
NL has great hosting facilities and cheap connectivity overall. This is why it is such a common location for so many providers.
You don't take down and raid an entire datacenter because of DDoS or botnets. This is the individual cases I was talking about previously. I find it hard to believe that any sane provider will openly allow such things on their network. This is a guaranteed way to go out of business and lose transit partners.
All of them combined are not even close to half of the hosting infrastructure in Amsterdam.
Yes, maybe they are bigger for usenet my mistake, I meant real-debrid which is full-cached files, and not a trick of the law (small part files like usenet) Debrid is much bigger in FR
Also, you really think Piracy = takedown, not mass botnets & ddos? are we on same planet rn i’ve literally never heard of large-scale piracy takedown that’s wasn’t due to the idiocy of the host / provider. IN RECENT YEARS
I have seen countless raids based on activities such as ddos, botnet, etc.