DEDIROCK STORAGE WARS RETURNS>> UNREAL–PRICING << ONLY FROM DEDIROCK!!

DediRock · May 21

@storycrafter said:

@stupidgenius said:

@storycrafter said: I notice I never received any invoices or any emails

Double check your spam folder, I noticed a few Dedirock service announcements went there for me on one of the major email providers.

Thanks, but that's typically the first place I look. My support ticket has a CC for another gmail address and I've not received anything there. I was able to view my original ticket (indirectly), and I see they've give me a blow off reply there and my gmail CC account didn't receive any email so the whole thing is starting to look a little suspect.

Hey @storycrafter,

Sorry for not responding sooner here. I did check your account, and all looks good in terms of the server, etc. However, I did notice something in your contact details that might be the cause here. I will DM you directly to confirm. Sorry for the trouble well definitely get it sorted out.

No Customer Left Behind™

Thanks

storycrafter · May 21

@eliphas said:

@storycrafter said:

@storycrafter said:
Thankful that you're in the Buffalo DC. Invoice #31894 could use some bandwidth and ipv6 upgrades if you please.

Well, seems that may have been short lived. I bought my service, started the install and left for home to finish it a half hour later. Now that I'm home, I notice I never received any invoices or any emails, and my login doesn't work. I also notice that the password recovery doesn't seem to work, either. If this is relating to some sort of fraud detection, it's the first time I've ever encountered it. Also, very frustrating since I've not gotten any notice by any means and may just be wasting time.

Ouch, sad to hear that, and hope you get this sorted out. I have ordered almost at same time (your order # is next to mine) and my server is there.

Still waiting for the ipv6 so I can start syncing from an ipv6-only backup server tough.

Thank you.

Well, looks like it finally got sorted out, the folks at DediRock (Danny, I believe) did come through. For my part, I fat fingered my email in the order form (which was one of my suspicions). But the fact that the support ticket system didn't work as expected and the forgot password also didn't work for an email that WAS correct is also suspicious. But they did finally get me squared away and I'm successfully back logged in with correct email and reset password. Now to validate that the service works as i hope.

eliphas · May 21

@storycrafter said:
Well, looks like it finally got sorted out, the folks at DediRock (Danny, I believe) did come through. For my part, I fat fingered my email in the order form

lol

Now to validate that the service works as i hope.

Thanks for the update, looking forward for your impressions, from here still wait for ipv6, can't really feel the service without testing with my real-world backup load.

DediRock · May 22

@jem888 said:
hello @Dedirock

Thank you! very much

Hello! @jem888 yep you bet

The DediRock Family™

DediRock · May 22

@stupidgenius said:
Shout out to James M. in support for helping me out in chat.
And shout out to "Lead Support" to doubling my bandwidth and adding IPv6!

Hello @stupidgenius,

Awesome, and thank you very much for the compliment, it is greatly appreciated. I forwarded this message to both James and our support team, thank you again!

The DediRock Family™

DediRock · May 22

@notbatman said:

@jcn50 said:

@funeego said: Has anyone lost any data? That's terrifying!

Was it their storage offer?

Some storage chickens were affected, 2TB down here. At least, its a backup of the backup

Hello @notbatman,

We do our best here at DediRock to care for all chickens the best we can. Very sorry for the trouble caused here, I greatly appreciate your patience, and I am glad that it was a backup of the backup, thank you again. Also sent you a DM. Thx!

DediRock Makes It Right™

DediRock · May 22

@storycrafter said:
Thankful that you're in the Buffalo DC. Invoice #31894 could use some bandwidth and ipv6 upgrades if you please.

Hello Again @storycrafter

Thank you very much for the order, bandwidth has been doubled and IPv6 added. Thank you so much, and please let me know if you need anything else.

Welcome To The Rock™

The DediRock Family™

DediRock · May 22

@stupidgenius said:

@storycrafter said: I notice I never received any invoices or any emails

Double check your spam folder, I noticed a few Dedirock service announcements went there for me on one of the major email providers.

Hello @stupidgenius,

Thank you for that info. I will DM you, as I would like to know if there is anything I need to fix on my side to make sure those announcements make it out. Thanks!

The DediRock Family™

DediRock · May 22

@solloron1 said:

@jcn50 said:

@funeego said: Has anyone lost any data? That's terrifying!

Was it their storage offer?

Yes, support said servers our gone and data is lost. Waiting for another

Hello @solloron1,

I am very sorry for the inconvenience here, and I do appreciate your patience. I will DM you here in a bit, as I would like to double-check your account and make sure all is okay. Thanks.

DediRock Makes It Right™

DediRock · May 22

@eliphas said:
Hello @DediRock just ordered. Invoice #31893
IPv6 will help first backup sync Thanks!
Looking forward for a durable service.

Hello @eliphas,

Very sorry for the wait. I went ahead and doubled your bandwidth, and also added IPv6. Thank you so much for your patience. We do hope you find our service good and durable, please let me know if you need anything else.

Thank You

Welcome To The Rock™

The DediRock Family™

DediRock · May 22

@eliphas said:

@storycrafter said:

@storycrafter said:
Thankful that you're in the Buffalo DC. Invoice #31894 could use some bandwidth and ipv6 upgrades if you please.

Well, seems that may have been short lived. I bought my service, started the install and left for home to finish it a half hour later. Now that I'm home, I notice I never received any invoices or any emails, and my login doesn't work. I also notice that the password recovery doesn't seem to work, either. If this is relating to some sort of fraud detection, it's the first time I've ever encountered it. Also, very frustrating since I've not gotten any notice by any means and may just be wasting time.

Ouch, sad to hear that, and hope you get this sorted out. I have ordered almost at same time (your order # is next to mine) and my server is there.

Still waiting for the ipv6 so I can start syncing from an ipv6-only backup server tough.

Hello @eliphas sorry for the delay All set!

Thanks

DediRock · May 22

@storycrafter said:

@eliphas said:

@storycrafter said:

@storycrafter said:
Thankful that you're in the Buffalo DC. Invoice #31894 could use some bandwidth and ipv6 upgrades if you please.

Well, seems that may have been short lived. I bought my service, started the install and left for home to finish it a half hour later. Now that I'm home, I notice I never received any invoices or any emails, and my login doesn't work. I also notice that the password recovery doesn't seem to work, either. If this is relating to some sort of fraud detection, it's the first time I've ever encountered it. Also, very frustrating since I've not gotten any notice by any means and may just be wasting time.

Ouch, sad to hear that, and hope you get this sorted out. I have ordered almost at same time (your order # is next to mine) and my server is there.

Still waiting for the ipv6 so I can start syncing from an ipv6-only backup server tough.

Thank you.

Well, looks like it finally got sorted out, the folks at DediRock (Danny, I believe) did come through. For my part, I fat fingered my email in the order form (which was one of my suspicions). But the fact that the support ticket system didn't work as expected and the forgot password also didn't work for an email that WAS correct is also suspicious. But they did finally get me squared away and I'm successfully back logged in with correct email and reset password. Now to validate that the service works as i hope.

Hello @storycrafter,

Glad we could get it all sorted out. I will run the scenario you went through by my guys, and see if we can figure out why or how that happened. Thank you very much for your patience with us, and let me know if there is anything else you need.

The DediRock Family™

DediRock · May 22

@eliphas said:

@storycrafter said:
Well, looks like it finally got sorted out, the folks at DediRock (Danny, I believe) did come through. For my part, I fat fingered my email in the order form

lol

Now to validate that the service works as i hope.

Thanks for the update, looking forward for your impressions, from here still wait for ipv6, can't really feel the service without testing with my real-world backup load.

IPV6 Granted™

SLWSLD™

billow · May 22

Hello @DediRock . Invoice #16933
I want to add IPv6 and double the traffic to my vps. Thank you.

Yachiyo · May 22

How are things going now?
One of my 1.5TB HDD VPS instances has been offline for five days and still hasn't come back online. While the other is fine.
Hoping things get better as soon as possible.

DediRock · May 22

@Yachiyo said:
How are things going now?
One of my 1.5TB HDD VPS instances has been offline for five days and still hasn't come back online. While the other is fine.
Hoping things get better as soon as possible.

Hello @yachiyo,

I am very sorry about this. I will DM you for details, and I will check what is going on. Thanks for your patience.

No Customer Left Behind™

ralf · May 22

My 2TB has similarly been offline for over 13 hours now. I raised a ticket over 7 hours ago that doesn't seem to have been seen since. Hoping it's not another RAID failure, as I don't want a second complete data loss in 4 months! Ticket: GDP-702153

DediRock · May 22

@billow said:
Hello @DediRock . Invoice #16933
I want to add IPv6 and double the traffic to my vps. Thank you.

Hello @Billow,

Absolutely man, and I greatly appreciate your order. We went ahead and doubled your bandwidth, and we also added IPv6, let me know if you ever need anything, and have a great weekend ahead.

Full Upgrade™

DediRock · May 22

@Yuichi894 said:
Hello,
I tried Yabs on this VPS, but the disk access seems a bit slow.

What kind of speeds are you all experiencing?

Hey @Yuichi894,

How are you? I would like to check what node you are on, I will DM you for details. Thank you for the information.

DediRock Listens™

DediRock · May 22

@ralf said:
My 2TB has similarly been offline for over 13 hours now. I raised a ticket over 7 hours ago that doesn't seem to have been seen since. Hoping it's not another RAID failure, as I don't want a second complete data loss in 4 months! Ticket: GDP-702153

Hello @ralf,

Sorry for the trouble here. I do see the issue, and the node is under heavy load right now. So I will message you here shortly and get this fixed. Good news is, there is no RAID failure, but rather it looks like a policy failure on our end to which I will get corrected. We will make this right.

Thanks

ralf · May 22

@DediRock said:

@ralf said:
My 2TB has similarly been offline for over 13 hours now. I raised a ticket over 7 hours ago that doesn't seem to have been seen since. Hoping it's not another RAID failure, as I don't want a second complete data loss in 4 months! Ticket: GDP-702153

Hello @ralf,

Sorry for the trouble here. I do see the issue, and the node is under heavy load right now. So I will message you here shortly and get this fixed. Good news is, there is no RAID failure, but rather it looks like a policy failure on our end to which I will get corrected. We will make this right.

Thanks

Good to know! Thanks for the update!

DJRohan · May 23

Waiting for your new offer. Please get it soon. I was aspeccting it on friday. @DediRock

DediRock · May 23

@ralf said:

@DediRock said:

@ralf said:
My 2TB has similarly been offline for over 13 hours now. I raised a ticket over 7 hours ago that doesn't seem to have been seen since. Hoping it's not another RAID failure, as I don't want a second complete data loss in 4 months! Ticket: GDP-702153

Hello @ralf,

Sorry for the trouble here. I do see the issue, and the node is under heavy load right now. So I will message you here shortly and get this fixed. Good news is, there is no RAID failure, but rather it looks like a policy failure on our end to which I will get corrected. We will make this right.

Thanks

Good to know! Thanks for the update!

You bet @ralf

Thanks!

DediRock · May 23

@DJRohan said:
Waiting for your new offer. Please get it soon. I was aspeccting it on friday. @DediRock

Hello @djrohan,

How are you? I believe you are asking about your LA VM? I do apologize for the wait, the server is racked, and there is a hardware update happening now. Once done, I will be updating the node and getting your order live. I will also DM you now for more details, thanks!

The DediRock Family™

chengyin · May 23

Shipping Delay / Stock Availability Inquiry (Invoice 16410 & 16411)

Dear DediRock Support Team,

Thank you so much for your update and the honest explanation regarding the stock status.

I would be more than happy to wait until this weekend for the restock. Please kindly do not issue a refund, as I truly love your service and genuinely wish to keep these servers.

To be honest, I am a long-time customer of colocrossing.com and have hosted many projects with them. However, I’ve found myself leaning much more towards DediRock lately. Your support team's outstanding attitude and top-notch problem-solving efficiency are unmatched, which is precisely why I am completely fine with waiting for the restock.

Regarding these two services, there is a slight difference in their billing cycles: one was activated as an annual plan back on November 23, 2025, and the other is a new annual plan from today. To make things work and keep everything simplified on your end, I am completely willing to pay any pro-rata fees or price differences required to align their billing periods.

Since the new deployment is currently on hold and the environment is clean, I’ve already backed up my data. Because my project requires high concurrency and runs best on a single, strong system, I would like to kindly ask if your technical experts could help me with a special favor: merging the hardware resources of these two instances into a single server.

Once the stock is ready this weekend, please feel free to send me an invoice for any remaining balance. Your technical team has my full authorization to proceed with this adjustment directly whenever it's convenient—there is no need to double-check with me.

Thank you again for your incredible flexibility, patience, and excellent support. Wishing you all a wonderful weekend ahead!

Best regards,

https://ibb.co/hF2GPkFg

ablisfaao · May 24

Invoice #31457 ,need more IPv6 and bandwidth ,thanks

DediRock · May 24

@chengyin said:

Shipping Delay / Stock Availability Inquiry (Invoice 16410 & 16411)

Dear DediRock Support Team,

Thank you so much for your update and the honest explanation regarding the stock status.

I would be more than happy to wait until this weekend for the restock. Please kindly do not issue a refund, as I truly love your service and genuinely wish to keep these servers.

To be honest, I am a long-time customer of colocrossing.com and have hosted many projects with them. However, I’ve found myself leaning much more towards DediRock lately. Your support team's outstanding attitude and top-notch problem-solving efficiency are unmatched, which is precisely why I am completely fine with waiting for the restock.

Regarding these two services, there is a slight difference in their billing cycles: one was activated as an annual plan back on November 23, 2025, and the other is a new annual plan from today. To make things work and keep everything simplified on your end, I am completely willing to pay any pro-rata fees or price differences required to align their billing periods.

Since the new deployment is currently on hold and the environment is clean, I’ve already backed up my data. Because my project requires high concurrency and runs best on a single, strong system, I would like to kindly ask if your technical experts could help me with a special favor: merging the hardware resources of these two instances into a single server.

Once the stock is ready this weekend, please feel free to send me an invoice for any remaining balance. Your technical team has my full authorization to proceed with this adjustment directly whenever it's convenient—there is no need to double-check with me.

Thank you again for your incredible flexibility, patience, and excellent support. Wishing you all a wonderful weekend ahead!

Best regards,

https://ibb.co/hF2GPkFg

Hey @chengyin,

How are you man? Awesome, well thank you very much for both of the orders, I greatly appreciate your support, thank you very much. I did take a look at your account, and I went ahead and updated the billing for you, so that is all set. In addition, I did go ahead and add IPv6 and doubled the bandwidth on your new VM. In terms of stacking the two, I do apologize, as I am not able to stack those two products together, I do apologize. Please do let me know if there is anything else we can help with, enjoy the rest of your weekend, thank you very much.

A Double-DediRock Offender™

The DediRock Family™

DediRock · May 24

@ablisfaao said:
Invoice #31457 ,need more IPv6 and bandwidth ,thanks

Hello @ablisfaao,

Awesome We went ahead and added IPv6, and we also doubled your bandwidth as well. Thank you so much for your support and your order. As always, we are here to help, thank you.

The DediRock Family™

Full Upgrade™

moyashi · May 24

hi!
pls give me more bandwitdh and ipv6 to invoice #31847!
thanks!

originblue · May 25

hi!
pls give me more bandwitdh and ipv6 to invoice #31449!
thanks!

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