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I am trying to understand the end goal here.
What you are trying to achieve? Do you want that $1 or whatever as a refund or do you want to revolutionise the industry since it works on different standards (allegedly)? Or do you want an apology from the provider?
Right now, you are arguing just for the sake of arguing (as it seems). So what do you want?
Hello @JasonJohn (is that John Jason or Jason John by the way?) i feel your loss but at the same time i can't help but see how your efforts are very much futile at this point.
By now this thread has likely incurred you lost revenue multiple times the amount of money being fought over while the world economy easily shrunk by some 3 digit sum over wasted energy costs and again lost revenue (people playing algebra FBI can't sell carrots on the local market or whatever the average LET user does for a living).
All of this for the final conclusion that a host might have made some kind of rounding error or even genuine mistake during the calculation of remaining days on a pro rated refund amounting to a contested difference of literal cents.
Not only is there not even a vague relation to the amount of costs involved of pursuing this matter but the percentage of onlookers likely to give even two single shits is also practically zero. That obviously excludes people who incurred a pumping headache trying to follow this thread but then those are even more unlikely to be sympathetic to your issues.
Given these profound circumstances i kindly advise you to leave it be.
Sincerely
A concerned citizen
Thank you for your reply. I will organize the current situation shortly and fully express my requests.
To be honest, at the time, I trusted Host-C's billing system and did not think too much about it. Besides, the amount was not large, and the price was not far from what I had expected — roughly three-quarters, which would be around 33.75 (45 ÷ 4 × 3).
@angstrom Think all have been said.
I apologize to the LET community for the disorganized presentation earlier. Thank you for reading this far, and I appreciate your time.
The EOL date is April 30, 2026, and the refund start date is May 1st. Both services I185 and I125 have an expiration date of June 3, 2026, making the number of days for refund calculation 34 days.
Screenshot of the EOL announcement.
Screenshot of the expiration dates of both services.
The announcement of the significantly advanced EOL date was published on Host-C's website on March 1, 2026, which is after both services had already been paid for. Due to the significant advancement of the EOL date, partial refunds are required for both services.
Screenshots of the billing payment records for both services within the Host-C website.
Screenshots of the billing payment records for both services on PayPal.
I125 was obtained through a transaction with another party, and the transfer was completed via Host-C's ticket system. The status of the service at the time of transfer was: renewal price of 12.50 USD billed quarterly, with an expiration date of September 25, 2025. Ticket #VWB-555299 - Transfer Request.
Screenshot of Ticket #VWB-555299 - Transfer Request (I am currently unable to obtain a complete screenshot, as Host-C has revoked my ticket access).
Screenshot of the status of service I125 at the time of transfer.
I125 was switched from quarterly to annual billing under Ticket #GNK-260844 - Apply to switch to annual payment. In the ticket reply dated July 9, 2025, two amounts were explicitly stated: a remaining balance of 11.96 USD on service I125, and an additional payment of 32.42 USD required to switch to annual billing and extend the service to June 3, 2026.
Screenshot of Ticket #GNK-260844 - Apply to switch to annual payment.
Host-C considers the remaining value of I185 to be 4.09 USD and the remaining value of I125 to be 3.35 USD, and holds that the PayPal transaction fees should be borne by me. The calculation formula explicitly stated in this thread is: Refund Amount = (Service Price ÷ Total Service Days) × Remaining Days.
Screenshot of Ticket #VIC-136421 - Service Refund Confirmation.
The remaining value of service I185 is incorrect and should be 45 ÷ 365 × 34 = 4.19 USD.
The remaining value of service I125 is incorrect. There are two possible calculation methods: ① Based on the annual fee of 45 USD, the remaining value would be the same as that of service I185, which is 4.19 USD; ② Based on the top-up payment of 32.42 USD, the calculation would be 32.42 ÷ 251 × 34 = 4.39 USD. (The 251 days refers to the period from September 26, 2025 to June 3, 2026, calculated as 5+31+30+31+31+28+31+30+31+3=251.)
Since the significant advancement of the EOL date has necessitated partial refunds for both services, the PayPal transaction fees should be borne by Host-C, and the increase in my PayPal available balance should be consistent with the remaining value of both services.
Return the two refunds already received via the original payment method, or have Host-C initiate a new payment to make up the difference.
I apologize to the LET community for the disorganized presentation earlier. Thank you for reading this far, and I appreciate your time.
Give the total.
Hello, could you please help me check whether there are any logical errors or expression errors in this post? Thank you for your help.
Thank you for your reply.
In fact, the amount involved in this dispute is very small. My reason for posting on LET is not about the money itself, but rather about what I believe to be Host-C's incorrect method of calculating the remaining value in their billing system, and the fact that they have persistently refused to acknowledge the error when I pointed it out. Many other users who are also due refunds will likewise be affected by what I believe to be this incorrect calculation. Business transactions should be conducted with integrity — neither more nor less, but exactly the right amount.
At the same time, I would like this thread to remain open, or alternatively, Host-C commits to handling refunds for users affected by this EOL and any future refund cases in accordance with the requirements I have put forward.
I have already laid out the complete facts and expressed the reasoning clearly. I can list the total amount, but the final figure ultimately rests with Host-C.
PayPal's transaction fee is 4.4% of the amount sent plus 0.30 USD.
If calculated using Method ① under Requirement 2:
I return the two transfers already received, and Host-C initiates a new transfer of 9.08 USD;
Or
I do not need to return the transfers, and Host-C initiates an additional transfer of 2.29 USD;
If calculated using Method ② under Requirement 2:
I return the two transfers already received, and Host-C initiates a new transfer of 9.29 USD;
Or
I do not need to return the transfers, and Host-C initiates an additional transfer of 2.50 USD;
Thanks but I - and certainly others - did not even read your new BS version.
@host_c, no matter your Karen noise, was, is, and stays the #1 top storage provider
Sigh. I said please make spreadsheet so everyone could understand.
(Claude's extrapolation)
Service retired: 2026-04-30 | Both servers: $45/year
Server A
Server B
The Error
The host prorated on $32.42 only, ignoring the $11.96 credit.
Summary
Dispute basis: The $11.96 pre-existing credit was applied toward Server B's 2025-07-09 → 2026-06-03 period but was excluded from the refund base amount. The host's own formula is correct — only the input amount ($32.42 vs $44.38) is wrong.
Reproducible calculation
The script to avoid this edge case
Btw, @host_c that costs me $0.88
@JasonJohn Please use AI for more than translation. Pointing out the error is the easiest way to receive the acknowledgement.
All of this for $1.02-$1.24 of refund
I have brought out the bla bla bla script again.
bla bla bla
Indeed, a table is much easier to understand. Thank you for the clear table presentation.
I have already replied above — this is not a matter of how much money is involved.
Getting Host-C to admit their own mistakes, and getting LET to recognize Host-C's mistakes — it is truly an uphill battle.
You have also overlooked the PayPal transaction fees.
I would like to talk about llamas.
Okay, specifically on what?
OK, i am recognize. Is this sufficient for you? I mean, i don't want to rush you or anything but as you see there is an important discussion regarding llamas about to happen and people's schedules are a little tight.
The Lama fish variety? And, YES, let's have a scholarly discussion on Lamas!
Looks like chimera storage server
Key Llama Facts
"Humming" Language: Llamas communicate with each other by making a soft humming noise, which changes tone to express curiosity, worry, or comfort.
Intelligent Protest: If a llama is overloaded with too much weight, it will simply refuse to move, lie down, or hiss and spit until the weight is reduced.
Excellent Guardians: Because they are protective and social, llamas are frequently used to guard herds of sheep or goats from predators.
Spitting Hierarchy: While they generally only spit at humans if threatened, llamas spit at each other to establish pecking order, often shooting green, undigested food up to 10–15 feet. ( sniper elite )
Efficient Pack Animals: Domesticated 4,000–5,000 years ago in the Andes, they can carry about 25–30% of their body weight for 10–12 miles. ( might be handy as current fuel prices are insane )
Friendly Fibers: Llama wool is light, warm, and water-repellent.
Hmm, makes me want to get one and replace a minion.......
Each minion needs a guard llama.
Hmm, I need to move the office to the zoo in that case....... wait, the zoo has lions and tigers also, don't those eat lamas and minions?..... not a good idea, need to process this a bit longer......
Hi. What's up?
Llamas
Refund Dispute Summary
Server I185
The Error
Host-C calculated one day short, and also did not account for the PayPal transaction fees.
Server I125
The Error
Host-C prorated on $32.42 only, ignoring the $11.96 credit.
Summary
Dispute Basis
The $11.96 pre-existing credit was applied toward Server I125's period from July 10, 2025 to September 25, 2025, and the $32.42 bill corresponds to Server I125's period from September 26, 2025 to June 3, 2026. In Host-C's calculation formula, the input amount ($32.42) is correct, but the number of days used to calculate the daily rate is incorrect.
Reproducible calculation
Reproducible Calculation
Server I185
Server I125
Total
The script to avoid this edge case
Script: Avoid This Edge Case
Expected output
@host_c Please reply. Even the adorable llama doesn't want anyone to make mistakes.
That $3.12 is coming out of Stuart's paycheck.