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What is it with mjjs and this crazy entitled attitude? Holy crap.
I’ve already raised my concerns, but Host-C has just been brushing me off. They haven’t provided the calculation formula, and have even started shifting the blame, trying to mislead LET into thinking there’s a problem with my account.
I’m not worried about the two dollars, but I can’t stand this attitude of treating people like fools—and to think that LET is even defending him.
i too am billing every single one of you 1500 usd per comment for the opportunity cost if i were to read your comments
i wont
0.96$ drama is valid and I really expect host_c to return it!
However PayPal fees are PayPal fees and this is outside of host_c control so blame PayPal and only them on that (-:
Until money was not sent as refund and just as "personal" transfer then blame host_c too!
Agreed.
@host_c If you need me to refund the transfer so you can initiate it again, please let me know.
Their calculation wasn't incorrect from what I've seen here. PayPal took a fee. You use PayPal to pay, you don't expect them to take their cut? It's $0.96, which lines up with PayPal's fees, not the host making issues for you.
You've been called out here several times - and you refuse to accept that you're in the wrong. The host did everything correctly - they refunded you the money, even when you were outside of dispute time and couldn't have even disputed the charges. Lots of hosts wouldn't have even done that - this seem to be good faith on their end to make it right.
If a host wants to screw you over they don't take $0.96 from you - they refuse the entire refund - you're outside of dispute window - and then you have a right to come here and "expose" them for it. But that IS NOT the case here. The host refunded you. They tried in good faith to help you. They've explained it. And you just insist on giving them publicity for this.
You do know the saying right? There's no such thing as bad publicity - only how you spin it? You're giving @host_c great publicity here for at least attempting to do the right thing while dealing with a "difficult customer".
The problem has been explained to him several times. He's just ignoring it - we aren't defending @host_c as a great host or not - as I said in my last comment, I don't know them from Adam - however this whole thread is public and everything about the situation is public.
Basically, looks like PayPal charged processing fees - not the host - and the client is complaining literally for the $0.96 that PAYPAL CHARGED not the host.
Are you serious...?
Did you see the image provided by host-c and the screenshot I sent showing the amount received via PayPal?
You mean two identical services with the same due date have different refund amounts because of PayPal fees?
What are those fees in my PayPal screenshot?
You've even misunderstood what I said...
Apparently nobody understands but you, clearly the whole world is wrong and you are right. What exactly is your goal at this point, besides making yourself look like an even bigger clown, and making everyone respect @host_c even more for even bothering to engage with you? This is freaking comical shit.
Oh, so your lack of understanding means nobody understands? How "magnificent" of you.
You couldn't even spot such a simple billing error? My heart goes out to you.
Several people in this thread pointed out the issue, but you're conveniently ignoring them.
Please read what I wrote again to avoid making the same mistake as @avsisp .
You guys are bagging on this dude, because he's an mjj, but he has a legitimate dispute.
Ignore the OPs numbers, we'll make the example simple using $1 per month. I buy a VPS on Jan 1 for a year, for which I pay $12. I'm happy with the service, so I buy another VPS on on November 1 for another $12. I want the payment dates to line up for both VPS, so I pay the host another $10 so both VPS will be due on November 1 of next year. If the host cancels the service on October first, he can't divide 10 by 12 and refund me 83 cents because that isn't what I paid. I paid $10 for a 10 month extension of the original service, so he owes me $1.
Additionally, if the host decides to unilaterally cancel the service, he is required to make me whole inclusive of any fees. Host-C has not provided a refund via PayPal, likely because the invoice is well outside the window for a refund. Instead, he has paid this user, which is why fees were incurred on the user's side. Host-C should take responsibility for those fees because it was his decision to not uphold his side of the contract. He can say whatever he wants about the notice period and change of ownership and whatever else, but these are the facts of this specific situation.
A lot of you need to stop treating the hosts that advertise here like buddies and start treating them like business partners. Host-C is a likeable, helpful, and knowledgeable poster, but he has shown he is an unreliable business partner, and people who point that out shouldn't be dogpiled for saying so, even if we're only talking about 96 cents.
Let me recalculate @JasonJohn @host_c
$45 -> $42.24 (PayPal took $2.76)
$32.42 -> $30.31 (PayPal took $2.11)
I125 days = 32.42/45*365= 262.96 ≈263 days
What should be sent to PayPal :
Supposed amount (before PayPal fees)= $7.853
Quoted amount (before PayPal fees)= $7.42
Difference= $0.433
Counterclaim -> service is run at $4.16/m
32.42/4.16=7.793*30=233.798 ≈234 days
234-263= (minus) 29 days
So, the quoted amount for I125 should be (34-29)/234*30.31=$0.6476 . So, it's not calculated on monthly billing
(Former) Pioneer user here. I'm in a similar situation as the OP (5TB offer, cancellation moved forward, no refund yet) but I see things fundamentally different.
The offer, to repeat for others out of the loop, was 5TB (+VPS, +20GB NVMe boot drive) for $45 a year. Here is what other providers (S3, bring your own VPS) charge for the same amount of storage*:
Also, good luck getting in touch with an actual human being at Google Cloud to fix anything if/when they funk up your billing.
I don't think host-c is my friend. I'm not trying to defend him in order to get free stuff. But I am deeply thakful that Host-C put together this offer. And then kept buying more drives to put up more stock. And even went as far as to spread the times the offer would go online, so that people from other timezones had a better chance. My server has run rock solid, maintenance windows were always short and and announced well in advance, and I have no complaint whatsoever of the sevice quality.
It appears to me that they truly tried to offer something of quality yet very very affordable, and I think the OP got a very good deal, even bought a second one, and used it for at least 11 months. He could also have paid about $300 more with B2, and might have saved the missing $0.90 - good job! Other providers with fatter margins (paid by you!) could even keep the offer running!
I think all of us bottom-of-the-barrel-scrapers here in the Low-end forums know that the offers here come with an Asterisk - you can save a lot of of money in exchange for potentially lower service quality. You get what you pay for and in the case of Host-C you got much much more than what you paid for.
Now I don't know if OP is naive or malicious or just a troll. I know that normally you shouldn't feed the troll or engage with whiny brats. But I keep seeing this - some provider rolls out an amazing offer with top-of-the-line price-performance ratio, and some time later they come to regret having to deal with the negative-value customers (from a business perspective). I personally have seen this with Host-C, prohosting24 and pulsedmedia, and I'm sure there's many others. It makes me angry that "this is why we can't have nice things", as the stupid meme goes. People take the offers for granted, feel entitled for full performance paying much below market rate, and then complain about a missing sub-dollar amount.
And I don't think OP has a legitimate dispute. OP was the one requesting a non-standard billing time and errors in calculating a non-standard are at least in part on him. OP did not pay for any SLA or uptime guarantee, so Host-C could also just pull the plug, say "Sorry, scheduled downtime until June 3rd, uptime is still 80+%" and not bother with refunds. Host-C could also just grant the refund in credits for other Host-C products, which would be worthless to many people. So please stop burning providers for the rest of us, and try your entitled attitude with a "big boy provider" where you'll be paying about 10x as much for the privilege of being out of luck ("no refunds") if anything funks up.
*: I'm aware these don't compare 1:1, in terms of IO performance and reliability, but also don't come with a VPS. But they are an indication of the market rate of storage.
Mr. Madison, what you’ve just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.
I just can't read LLM generated stuff anymore (edit: the OP, not you--agreeing with you). I, personally, enjoyed the MJJ translations. At least they would tell me they'll kill my mother. I do not enjoy chatgpt's shitty analogies and turning a few sentences into a dissertation. Personally, I'd just close those tickets. Probably will make it something I add to our TOS as well.
It doesn't help that it's based on user's inputs (usually incorrect) and will glaze you if you bully it hard enough. Creating a really terrible situation to deal with.
Either way, @host_c has always been stand-up and I am extremely confident his multi-year reputation and skillset is worth more than $0.96. At worst, an honest mistake/fee issue.
鱼与熊掌，不可兼得. People doesn't understand other people also have attention span, and being overly verbose won't help them getting what they want, as they have high expectations (欲壑难填)For example, during 2025 BFCM, I failed to get 50% discount on @NDTN's, but the server already provisioned. I quickly explained my mistake and the support refund it as in-store credit. Zero drama.
If you can't trust the host to honor the credit balance then it's impossible to trust them fulfilling your contract
I thought it was an honest and obviously very minor mistake but all the nonsense about mjj's shouldn't be entitled to what they bought and we should expect bad service because LET, and even implying the op bought their account? sure changed the feels for this guy.
edit: don't mean to imply @host_c said all that, just talking about the weird general tone of the responses from many.
Very fair. I know, as a host, I have made mistakes or instructed team members incorrectly. It happens, especially under stressful times. Apologize, make right, push forward.
Always tell the guys assume any ticket, comms, etc could be read in public at any time not of your choosing and think about how you are coming across--pretend you are the customer in that instance. LET or not, I don't want to ever degrade service. It's just too hard for me to have multiple 'tiers'. Plus, never know who you are dealing with--I can absolutely confirm there are some incredibly influential lurkers on LET that might occasionally step into the slums for a yearly
@zed
I really don’t care whether the user is from the moon, an MJJ as some say, or a guy from Atlantis. Not because I don’t care, but because race, skin color, or religion are not defining factors for me/us.
I also understand that the OP is frustrated/pissed off as we say, not over 0.xx USD, but over the service ending. If we had been able to continue the service until the original April 2027 end date, a similar discussion would likely have taken place then. We have already seen comparable cases here in the past weeks.
@JasonJohn
The attitude in a thread here or anywhere is, well, dynamic at best. Since you probably frequent other forums ( nodeseeker ) and are here for the deals only, then yes, you might get the feeling that some replies are anti-MJJ. That said, choosing to raise the issue here, publicly, also means accepting a range of responses from the community and others.
For pro-rated services, I doubt that there is other formulas then:
Refund Amount = (Service Price ÷ Total Service Days) × Remaining Days
We used the invoiced value + service period and calculated the remaining days starting from 1 May through your service end date.
The reason for using 1 May instead of 30 April is simple: services were allowed to run through 30 April to avoid any premature interruption concerns across different time zones. - In other words, we added 1 more day to uptime so we don't have to deal with : " bastards stopped my services before midnight 30 APRIL ". - yet it seems, that did not work either
Just note/remember one thing, "Payment details correspond with the account holder’s identity". By that only we could had closed a large portion of the Pioneer and Nimitz E5-V4 plans moths ago, yet I chose not to, so trying to imply that I/we are the as-hole in this is a bit far fetched.
Yet I feel that there is no right answer for you from our side, you rushed to forums within minutes after not getting your desired outcome, I mean the time and energy put into your opening thread is, well, not 3 minutes, tho you never took 5 minutes to update your account details for example, and we asked that several times thru 2025, as that was not important to you, nor to read the initial mails regarding the status of your service in February 2026 when we took the decision to move the end date to 30 April 2026, so you would had time to prepare for a migration or at least be ok with the fact that your service will end, and there is nothing you can do about it.
How do I know you did not read or care for this, well, your opening of this thread:
PS: we cut the service short by 11 Moths and 2 days do be precise, initial date was 1 APRIL 2027 and we cut that down to 30 APRIL 2026.
I really liked your second paragraph, the NINJA MOVE, yet that was announced on our part on 04/FEBRUARRY/2026:
yap an announced ninja-move, well, not so ninja in my eyes.
And I will not dive any further as this is a total waste of my time by now.
It seems that you seek revenge in whatever form, so, in that case, I really see no way for a normal discussion that has actual substance.
My position is final, you got your cash-back and we parted ways. ( and if I would had seen this before Accounting mad the payment, then the tread would had been " no cash back I got scammed " - because your account is not entitled to any refunds according to TOS.
Cheers!
From May 1st to my service end date (June 3rd) is 34 days, not 33 days — this is your first mistake (From May 1st to May 31st there are 31 days, and from June 1st to June 3rd there are 3 days).
I185 Refund Amount = 45 (Service Price) ÷ 365 (Total Service Days) × 34 (Remaining Days) = 4.19 (not 4.07 based on 33 days)
The I125 quarterly billing cycle (12.5) expires on September 25, 2025. The 32.42 charge reflects a switch to annual billing, covering the period from September 26, 2025 to June 3, 2026 (5+31+30+31+31+28+31+30+31+3 = 251 days) — this is your second mistake.
I125 Refund Amount = 32.42 (Service Price) ÷ 251 (Total Service Days) × 34 (Remaining Days) = 4.39 (not 3.35)
You mentioned that an announcement regarding the early EOL date was published on February 4, 2026. That is correct — I did receive it, and I completed my data backup on April 29th. However, this also proves one thing: the reason for the refund is that you advanced the EOL date. If PayPal transaction fees are incurred, they should be borne by you. You need to ensure that the refund received by the user is consistent with the actual remaining value of the service, as the user is not at fault. (If you had published this announcement before June 2, 2025, and I had chosen to renew for another year, then it would have been my problem.)
The announcement you published regarding the early EOL date did not specify an exact UTC time — that was your mistake. After discovering the error, you extended the deadline by one day, which was a good and commendable move. However, since that one-day extension was a result of your own mistake and no announcement was made about it, the cost of that additional day should not be borne by the user.
On April 30th, the unit price shown under My Products & Services → Pricing was 45 per year; on May 1st, it changed to 4.16 per month — which happened to coincide exactly with when I submitted the support ticket inquiring about the refund amount. This is inconsistent with what you stated earlier.
In summary, my available PayPal balance should be increased by 4.19 + 4.39 = 8.58, not (4.07 - 0.48) + (3.35 - 0.45) = 6.49.
Closing remarks: Business relationships are built on integrity — whoever is at fault should bear the responsibility. I have repeatedly requested that you provide the calculation formula, and you have finally done so. I am glad that you have addressed my questions directly. Let us proceed to the next step.
Addendum: Why did I choose to post on LET?
Because I came to know Host-C through LET.
Addendum: Regarding "Payment details correspond with the account holder's identity"
The only thing I can confirm is that, from the time I registered my Host-C account up until now, the personal information and email address linked to my Host-C account have never been changed, and the PayPal account I use for payments has also never been changed.
Why you didn't just move to the SkyCluster xnova instead of doing ALL THESE!
Just commenting on the handling of a refund specifically, but if a service provider for basically anything decides to cease running a service and has to issue a refund by not seeing out a prepaid term, as a customer I expect that the service provider would wear any transaction costs and what I receive is the full prorated amount. Those fees would be part of the cost of the provider retiring the service.
Imagine paying $100 for something for a physical item to be shipped to your house. The store then realises they were out of stock and can’t ship it. Would you accept $97 as a refund amount because some payment processor in the middle was taking a cut? That’s not a cost for the customer to own.
Now, if the user cancels the service rather than the provider, then a service or handling charge could be considered reasonable.
My head hurts too much reading all this to really work out if the OP was out $0.96 or not due to bad maths or fees, but if the later is the case then I think they have an argument to make, however small the amount may be.
The calculation contains errors, and the transaction fees have also been passed on to me.
The figure of 0.96 comes from here (the reply from Host-C at the bottom — the difference between 4.07 + 3.35 = 7.42, and the figure of 45/365 × 34 × 2 = 8.38 mentioned in my own post).
The PayPal transaction fees can be found here.
The current situation is that the discrepancy is not just 1.89 (as the calculation formula for I125 has been updated per Host-C's requirements). If the PayPal transaction fees are also taken into account, the amount will be even greater.
From looking at the tickets, I was able to agree to @host_c 's calculations:
Service I185:
($45 / 365) * 33 days left = $4.07(if 34 days is used it's $4.19)Service I125:
($32.42 / 329) * 34 days left = $3.35Total refund $7.42.
The ticket says:
The date of that ticket is July 9, 2025 so "today" in that ticket means July 9, 2025. And the end date is June 3, 2026.
From and including:
Wednesday, July 9, 2025To, but not including:
Wednesday, June 3, 2026Is 329 days.
Therefore $32.42 was paid for 329 days of service on service I125.
So why is the service I125 refund $3.35 instead of $4.07? It appears the OP was undercharged for the sync up of the end dates of the two services.
For 329 days of service @ $45/yr = $40.56
329/365 * 45.So really the invoice should have been for $40.56 instead of $32.42, that is why the refund is lower on the I185 service.
Thank you for your calculation, however there are some issues I need to correct.
This is a screenshot of my conversation with the original holder of I125 on July 2, 2025 (it appears he used a webpage translation feature, but that does not affect anything), to demonstrate that when I125 was transferred to my account, the expiration date was September 25, 2025.
This is a partial screenshot of Ticket GNK-260844; for the complete image, please refer to page one.
I paid the full 32.42 USD bill.
In my view, the expiration date itself should be the last day on which the service is still usable, and therefore it should be included.
Addendum: There is one more question — why is I125 calculated based on 34 days, while I185 is calculated based on 33 days? This is precisely evidence of Host-C's chaotic billing system.
I truly wonder why providers do not (yet) have some software to check whether a new customer is on nodeseek - and if yes, simply drop the connection.
Don't get me wrong, I don't like the Chinese, quite the contrary, but MJJs just seem to be the worst of all Karens.
Put your Karen wah-wah in bold as much as you like, the major evidence I see here is that you are an MJJ and an
asshole!
Please continue with your discrimination and profanity.
Facts speak louder than words — it is as simple as that.
Perhaps because you bought it at different HH:mm:ss?
Yes, the purchase dates are different, but in Ticket GNK-260844, I requested that the expiration dates of both services be unified, and I paid the corresponding fee. Host-C made the adjustment accordingly, and the Next Due Date under My Products & Services reflects the same. So why is that the case?
Service Status: Proof that both instances expire on June 3, 2026.
If that's the case, I would advise you to make excel spreadsheet/gdocs or simple script to reproduce the calculation. Also, why do you agree to overpay by 2.9896% on the extension (adjusted after PayPal cut).