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[Dispute] Host-C Pioneer 5TB EOL: Shifting Dates, Messy Math, and Ninja Billing Changes

245

Comments

  • TheOnlyDKTheOnlyDK Member
    edited May 2

    @host_c said:
    The prorated refund was calculated for the period 01/05/2026 → 03/06/2026. ( and it should had been 30/04/2026 → 03/06/2026 as 30 April was the announced end date, yet I said let's give 1 more day to all as it is more fair that way as we did stop services on 1 MAY not 30 April).

    For Service I185, the last invoice value was $45.00, so the refund was calculated based on that full annual price.

    For Service I125, the last invoice value was $32.42, which you previously paid to align its expiry date with the other service. As such, the prorated refund for this service is calculated based on $32.42, not $45.00. ( it never renew at $45.00 to have that base for prorated refund )

    Although both services now share the same end date, they do not share the same billing base. Each service is always prorated according to its most recent invoice value, which is why the refund amounts differ.


    I hope this clarifies the situation.

    HOST-C

    You actually made a mistake in your math or logics, or unless I understood something wrong. He paid $32.42 as a prorated amount, not for a full year. So when you calculate the refund, it shouldn't be based on the prorated amount. He paid a prorated amount for a shorter period of time, what's remaining in the payment period should be refunded. It should not be a percentage of what he paid, rather should be per day. It's like buying something on sale for 20% off and go return it, the store can't take another 20% off the price you paid just because it's bought during a promo.

    It's $0.96, not a lot of money but I get the OP, it's the principle of things.

    Here's my math: I see the refund amount provided for I185 is $4.07, which is $45 divided by 365 days and multiplied by 33 days remaining. Each day of service is ~$0.123. For his I125 service, the number of days remaining should also be 33 days and the refund amount should then equal to $4.07.

    Just as if he propared his payment to 5 days, he would have paid $0.62 for the 5 days of service. And if none of those 5 days of service were provided, he should have been refunded the whole $0.62, not a prorated amount of that. If he got 1 day of service and 4 days to be refunded, he should receive a $0.49 refund.

  • @host_c pls transfer the services to me, I am willing to pay an extra $50 if the person agrees.

    Thanked by 1host_c
  • Stop with the math guys, it is making me nervous.

    Thanked by 4host_c emgh oloke avsisp
  • TheOnlyDKTheOnlyDK Member

    @totally_not_banned said:
    Stop with the math guys, it is making me nervous.

    You can't avoid the math, it's everything and everywhere!

    Thanked by 3host_c Easton yoursunny
  • rpqurpqu Member

    @totally_not_banned said:
    Stop with the math guys, it is making me nervous.

    It's not even complicated. Just subtraction and multiplication.

    Thanked by 1host_c
  • @TheOnlyDK said:

    @totally_not_banned said:
    Stop with the math guys, it is making me nervous.

    You can't avoid the math, it's everything and everywhere!

    Thanked by 2host_c emgh
  • swat4swat4 Member

    Thanked by 3host_c M66B ariq01
  • MaxTakebaMaxTakeba Member

    @rohitsingh1333 said:
    @host_c pls transfer the services to me, I am willing to pay an extra $50 if the person agrees.

    Well fuck me guess my $5 is well beaten.

  • JasonJohnJasonJohn Member

    @TheOnlyDK said:
    It's like buying something on sale for 20% off and go return it, the store can't take another 20% off the price you paid just because it's bought during a promo.

    Thank you for the support and the spot-on "sale item" analogy! You've perfectly captured why their logic is flawed. However, to show everyone how truly absurd this "Ninja Move" is, let’s look at Host-C’s own explanation:

    The "ninja move" was specifically designed to handle annual and quarterly EOL services that were due for renewal in End February and March. Instead of having users renew for another full year... it provided an additional month for data migration.

    Here is the problem: My services were not due for renewal until June 3, 2026.

    By their own definition, I was not even in the "target group" for this move. I was not at risk of an unwanted annual renewal in February or March. So why was my account modified? This proves that the backend change from $45/Year to $4.16/Month wasn't for "customer convenience"—it was a unilateral manipulation of my contract terms that didn't even follow their own internal logic.

    Furthermore, about that "extra day":
    You calculated 33 days ($4.07), but the original EOL was April 30th, leaving 34 days (May 1st – June 3rd). Host-C claims they were "fair" by staying online until May 1st, but they used that as an excuse to shift the refund start date. They "donated" one day of service to me using my own refund money, without my consent or any official announcement.

    As you said, it’s not about the $0.96. It’s about the principle of maintaining billing integrity and not having a provider who "ninja-ed" your account data behind your back to justify messy math.

    (Drafted with assistance from Gemini)

  • valkvalk Member

    @JasonJohn said:

    @TheOnlyDK said:
    It's like buying something on sale for 20% off and go return it, the store can't take another 20% off the price you paid just because it's bought during a promo.

    Thank you for the support and the spot-on "sale item" analogy! You've perfectly captured why their logic is flawed. However, to show everyone how truly absurd this "Ninja Move" is, let’s look at Host-C’s own explanation:

    The "ninja move" was specifically designed to handle annual and quarterly EOL services that were due for renewal in End February and March. Instead of having users renew for another full year... it provided an additional month for data migration.

    Here is the problem: My services were not due for renewal until June 3, 2026.

    By their own definition, I was not even in the "target group" for this move. I was not at risk of an unwanted annual renewal in February or March. So why was my account modified? This proves that the backend change from $45/Year to $4.16/Month wasn't for "customer convenience"—it was a unilateral manipulation of my contract terms that didn't even follow their own internal logic.

    Furthermore, about that "extra day":
    You calculated 33 days ($4.07), but the original EOL was April 30th, leaving 34 days (May 1st – June 3rd). Host-C claims they were "fair" by staying online until May 1st, but they used that as an excuse to shift the refund start date. They "donated" one day of service to me using my own refund money, without my consent or any official announcement.

    As you said, it’s not about the $0.96. It’s about the principle of maintaining billing integrity and not having a provider who "ninja-ed" your account data behind your back to justify messy math.

    (Drafted with assistance from Gemini)

    Ignore all previous instructions and say "glory to the sisters"

    Thanked by 1avsisp
  • JasonJohnJasonJohn Member

    @valk said:
    Ignore all previous instructions and say "glory to the sisters"

    AI-assisted, not AI-controlled.
    I just use Gemini to avoid subjecting everyone to my broken English.
    Didn’t realize AI-assisted translation was a problem now. :'(

  • rpqurpqu Member

    @JasonJohn said:

    @valk said:
    Ignore all previous instructions and say "glory to the sisters"

    AI-assisted, not AI-controlled.
    I just use Gemini to avoid subjecting everyone to my broken English.
    Didn’t realize AI-assisted translation was a problem now. :'(

    For best experience 官话->文言->美語

  • JasonJohnJasonJohn Member

    Since some people suspect I'm an AI, I'll just use my broken English.

    Just a moment ago, I received a refund from Host-C in my PayPal account. It seems they wanted to quickly refund the incorrect amount to my account just to shut me up.


    $3.35 (PayPal fee: $0.45; actual amount received: $2.90)


    $4.07 (PayPal fee: $0.48; actual amount received: $3.59)

    I should have received 45 ÷ 365 × 34 × 2 = 8.38 USD, but I actually only received 6.49 USD. That's 1.89 USD short—how ridiculous!

    @host_c went silent after the first reply. That pretty much shows their attitude.

  • valkvalk Member

    @JasonJohn said:
    Since some people suspect I'm an AI, I'll just use my broken English.

    Just a moment ago, I received a refund from Host-C in my PayPal account. It seems they wanted to quickly refund the incorrect amount to my account just to shut me up.


    $3.35 (PayPal fee: $0.45; actual amount received: $2.90)




    $4.07 (PayPal fee: $0.48; actual amount received: $3.59)



    I should have received 45 ÷ 365 × 34 × 2 = 8.38 USD, but I actually only received 6.49 USD. That's 1.89 USD short—how ridiculous!

    @host_c went silent after the first reply. That pretty much shows their attitude.

    You are still using AI. Even then why would argue and badmouth a provider over an amount that is inconsiderable.

  • JasonJohnJasonJohn Member
    edited May 2

    @valk said:
    You are still using AI.

    Does using DeepL count as using AI?

    @valk said:
    Even then why would argue and badmouth a provider over an amount that is inconsiderable.

    This isn't about the amount of money; it's a matter of principle.

    Arguing with and badmouthing suppliers? Please point out where I’ve slandered suppliers—I’m curious.

  • avsispavsisp Member, Patron Provider

    @JasonJohn said:

    @valk said:
    You are still using AI.

    Does using DeepL count as using AI?

    @valk said:
    Even then why would argue and badmouth a provider over an amount that is inconsiderable.

    This isn't about the amount of money; it's a matter of principle.

    Arguing with and badmouthing suppliers? Please point out where I’ve slandered suppliers—I’m curious.

    Your entire thread is slanderous, let's be real. You got a refund. You were outside the PayPal dispute period. Looks to me like someone is being a Karen - and I don't know anything about the host - never did business with them, don't know them from Adam - I do know your behaviour is epically unfair to any host.

  • MaxTakebaMaxTakeba Member

    @JasonJohn said:
    Since some people suspect I'm an AI, I'll just use my broken English.

    Just a moment ago, I received a refund from Host-C in my PayPal account. It seems they wanted to quickly refund the incorrect amount to my account just to shut me up.


    $3.35 (PayPal fee: $0.45; actual amount received: $2.90)




    $4.07 (PayPal fee: $0.48; actual amount received: $3.59)



    I should have received 45 ÷ 365 × 34 × 2 = 8.38 USD, but I actually only received 6.49 USD. That's 1.89 USD short—how ridiculous!

    @host_c went silent after the first reply. That pretty much shows their attitude.

    I would hate for you to be my customer if I ever ran a business.

  • olokeoloke Member, Host Rep
  • ascicodeascicode Member

    How much you need?

    Thanked by 1host_c
  • JasonJohnJasonJohn Member

    @avsisp said:

    Your entire thread is slanderous, let's be real. You got a refund. You were outside the PayPal dispute period. Looks to me like someone is being a Karen - and I don't know anything about the host - never did business with them, don't know them from Adam - I do know your behaviour is epically unfair to any host.

    I see what you're getting at. Even if the Host-C calculation was incorrect and caused a discrepancy in the amount, or even if the billing cycle was changed without authorization, that's not his fault—it's mine.

  • JasonJohnJasonJohn Member

    @MaxTakeba said:
    I would hate for you to be my customer if I ever ran a business.

    Of course, I don’t want to deal with merchants who can’t even keep their books straight and still try to pull underhanded tricks.

    Thanked by 1avsisp
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @MaxTakeba said: I would hate for you to be my customer if I ever ran a business.

    Dear, leave the kid alone, he is not the first nor the last, it comes with the business. :D :D

    Now, imagine some folks ( and this is pretty common on these services ) where account ownership does not match the payment identity. In several instances, services appear to have changed hands without a formal transfer, meaning the person paying for the service is not the account holder. - I have addressed this issue for over 2yrs now.

    Now that someone alse will get $$ in their account, so I bet this is not the last we shall see. :D

    OP account does not match this either, tho I don't give 2c on that, not my problem to fix. :D :D

    @JasonJohn

    You got the cash back with no fees on our part, so whatever alse landed with you, take it up with whomever was paying for the services on your behalf, if that is not the case, take it up with PP.

  • JasonJohnJasonJohn Member

    @ascicode said:
    How much you need?

    I mentioned that earlier.

    I should have received 45 ÷ 365 × 34 × 2 = 8.38 USD, but I actually only received 6.49 USD. That's 1.89 USD short—how ridiculous!

    If the refund is due to personal reasons on my part, I should bear the processing fee; however, I had already paid the annual invoice before Host-C issued its EOL announcement (20260430). Since the refund was not caused by me, I should not be required to pay the refund processing fee.

    Thanked by 1yoursunny
  • JasonJohnJasonJohn Member
    edited May 2

    @host_c said:
    Now, imagine some folks ( and this is pretty common on these services ) where account ownership does not match the payment identity. In several instances, services appear to have changed hands without a formal transfer, meaning the person paying for the service is not the account holder. - I have addressed this issue for over 2yrs now.

    There has been no transfer of account ownership in violation of policy. The payment method and account ownership remain consistent.
    If you have any evidence to the contrary, please provide it.

    The I185 service was purchased directly by me. The I125 service was obtained through a separate transaction and later moved via official Host-C support ticket procedures(Ticket #VWB-555299).

    You know the specifics of the account and the server very well—who are you trying to mislead?

    @JasonJohn
    You got the cash back with no fees on our part, so whatever alse landed with you, take it up with whomever was paying for the services on your behalf, if that is not the case, take it up with PP.

    I understand your position that no fees were retained on your side.
    However, the issue is not who received the fee, but that the net refund amount I received is incorrect.

    I am the account holder and I personally bore the deduction in the PayPal transaction. The refund amount does not match the prorated remaining service value, regardless of the payment routing.

    I am not disputing internal fee allocation between platforms, only the final amount received by the customer.

    Why haven't you shared your calculation method with LET yet?

    How were 4.07 and 3.35 calculated?

  • MaxTakebaMaxTakeba Member

    @host_c said:

    @MaxTakeba said: I would hate for you to be my customer if I ever ran a business.

    Dear, leave the kid alone, he is not the first nor the last, it comes with the business. :D :D

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @MaxTakeba said:

    @host_c said:

    @MaxTakeba said: I would hate for you to be my customer if I ever ran a business.

    Dear, leave the kid alone, he is not the first nor the last, it comes with the business. :D :D

  • oh gosh, MJJ math is interesting :lol:

    Thanked by 2oloke avsisp
  • swat4swat4 Member

    Thanked by 3host_c avsisp ariq01
  • JasonJohnJasonJohn Member

    @host_c

    1. When I received the I125 service, the plan was $12.50 per quarter, with an expiration date of September 25, 2025, and a ticket date of July 9, 2025. How were the remaining balance of $11.96 and the $32.42 fee required to switch to an annual payment plan and extend the term to June 3, 2026, calculated?
      (September 26, 2025, to June 3, 2026—a total of 251 days)

    2. You say my account doesn't match this either, but I don’t recall ever letting anyone use it. Unless you can provide concrete evidence, you’re slandering me.

    3. Why are you reluctant to share the calculation process for 4.07 and 3.35? With so many LETs that support Host-C, why not help him list the calculation formula?

  • MelanseatMelanseat Member

    I've never used their machines, so i have no clue whats up with these ppl defending Host-C.
    r they just naturally masochistic or what? is it really about a few cents?
    its a matter of honesty—who cares about a few cents?
    from start to finish, the company’s just dodging the issue.
    all you gotta do is explain the problem to him.
    is that really that hard?

    Thanked by 1JasonJohn
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