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Seeking non-US host with reasonable abuse handling

2456

Comments

  • conceptconcept Member

    @WiFi said:

    @concept said: Since you mentioned Switzerland, the best option there would be PrivateLayer

    Thank you. But $720 per year, even for the lowest plan, is not an option either. Over five years, I would lose another $4,000. That would put me $8,000 in the red in total, 50% because of the scammers I am fighting, and the other 50% because I tried to tell the world about it. LOL.

    yeah no doubt. Their prices are crazy. There really aren't much better options for Switzerland unfortunately.

    Thanked by 1WiFi
  • @OpaqueRegistrant said:

    @WiFi said:

    @OpaqueRegistrant said: As a rule of thumb, you should never, ever, ever have a domain with Cloudflare unless you're ok that it could suddenly vanish or be redirected to a completely different website or one that impersonates yours.

    Got it. I will move it away from them.

    What would be a good option for transferring the domain? Njalla?

    They seem to work through a major US registrar, so I do not understand how they can be considered reliable or bulletproof.

    Njalla isn't bulletproof. If they don't like you, they will kick you off. But they are run by someone who used to run The Pirate Bay, so they're probably not that scared by courts.

    Njalla domains are registered in his name, not yours. Because they are his, he can mess with them if he wants to. So far, he only does that with Nazi sites and child porn sites, and then proudly brags about stealing their money. It's up to you to decide if you still trust the guy after that.

    It's important to clarify that since there's no "master list" of domains Peter Sunde has stolen, it is impossible to claim that he "only" does that with Nazi and illegal porn.

    No matter who you are, Njal.la is to be assumed unsafe.

  • tentortentor Member, Host Rep

    @ServerBachelor said:

    @3K33 said:
    If not Incognet (even tho it's US, but that's a good thing for speech) and moving the domain to other free-speech provider (or any other than CF, domain bans are rare). Privex/@mynymbox is a good option too imo.

    Incognet hosted a website about CharityHost scandal and didn't remove it even when the guy sent the report, I don't remember which domain was used to host this exactly.

    https://host.charity/

    Thankfully, nothing surprising has happened lately, and as such, we've not needed to make any updates. :)

    Tbh I doubt Andrew(?) from CH cared enough to pay and set lawyers against Incognet, so this might be not the best comparison to the situation OP in

    Thanked by 1ServerBachelor
  • WiFiWiFi Member
    edited April 9

    Yes, it is the same type of project. But mine has 10 times less content, and it is not about a hosting company, but about a small equipment supplier.

  • conceptconcept Member

    People mentioned hosting with Incognet, looks like OP tried and things didn't work out.
    See below

    @MannDude said:

    @WiFi said:

    @MrRob said: i'm surprised you named incognet

    Incognet responded fast, were very polite, detailed and opened!

    But they said that most likely, the matter would end with a letter from their data center, and they would be forced to say good bye. Therefore, they will not be the best choice for me. They have had experience with an eBook site, and there was this situation. But overall, they sound great, and still declare that they won't pay attention to small abuses.

    I think I remember your sales ticket.

    Basically, we can't guarantee the DC won't complain or null one of our IPs as they've already done in the past when the complaining party complained to the next hop. After doing a deep audit of all DMCA complaints received in recent time, we don't have enough customers who receive them for us to worry about trying to migrate dozens of servers from Worldstream to another location. Easier to just say we don't allow DMCA / copyrighted content and err on the side of caution.

    I think they're just being extra cautious due to the IPTV busts and the changing legal landscape in the Netherlands, but either way we need to maintain a good relationship with them.

  • WiFiWiFi Member

    LOL, and that was through Cloudflare proxying. Nothing happened.

  • @tentor said:

    @ServerBachelor said:

    @3K33 said:
    If not Incognet (even tho it's US, but that's a good thing for speech) and moving the domain to other free-speech provider (or any other than CF, domain bans are rare). Privex/@mynymbox is a good option too imo.

    Incognet hosted a website about CharityHost scandal and didn't remove it even when the guy sent the report, I don't remember which domain was used to host this exactly.

    https://host.charity/

    Thankfully, nothing surprising has happened lately, and as such, we've not needed to make any updates. :)

    Tbh I doubt Andrew(?) from CH cared enough to pay and set lawyers against Incognet, so this might be not the best comparison to the situation OP in

    Fair, but I would probably bet that if Andre did have the resources, @MannDude would fight a hell of a lot harder against his attempted censorship than some big provider that would just kick us off to save the trouble.

    Throwback to Incognet's response to Hurricane Electric: http://lowendtalk.com/discussion/187690/incognet-filed-an-official-complaint-against-he-with-the-attorney-general-of-washington-state/p1

    Thanked by 1tentor
  • @WiFi said:

    Yes, it is the same general type of project. But it has 10 times less content, and it is not about a hosting company, but about a small equipment supplier.

    In that case I would change my stance and recommend Incognet after all. Cloudflare can be unpredictable, and FWIW the report was sent by Andre before I added the domain to the Cloudflare free tier. I.e., Andre could easily find the real IP address and provider of the server I was hosting on.

    No complaints have been made to CF or Incognet since the failed censorship attempt.

    Thanked by 1WiFi
  • @concept said:
    People mentioned hosting with Incognet, looks like OP tried and things didn't work out.
    See below

    @MannDude said:

    @WiFi said:

    @MrRob said: i'm surprised you named incognet

    Incognet responded fast, were very polite, detailed and opened!

    But they said that most likely, the matter would end with a letter from their data center, and they would be forced to say good bye. Therefore, they will not be the best choice for me. They have had experience with an eBook site, and there was this situation. But overall, they sound great, and still declare that they won't pay attention to small abuses.

    I think I remember your sales ticket.

    Basically, we can't guarantee the DC won't complain or null one of our IPs as they've already done in the past when the complaining party complained to the next hop. After doing a deep audit of all DMCA complaints received in recent time, we don't have enough customers who receive them for us to worry about trying to migrate dozens of servers from Worldstream to another location. Easier to just say we don't allow DMCA / copyrighted content and err on the side of caution.

    I think they're just being extra cautious due to the IPTV busts and the changing legal landscape in the Netherlands, but either way we need to maintain a good relationship with them.

    Yeah but it looks like this was the NL location, not a US location. Additionally, I'm pretty sure that Incognet's European and other non-US locations are not "DMCA safe," so to speak, so if this project requires exposing industry or company secrets, might be better to avoid them.

    https://portal.incognet.io/knowledgebase/21/Do-you-ignore-DMCA-requests.html

  • MannDudeMannDude Patron Provider, Veteran
    edited April 9

    @concept said:
    People mentioned hosting with Incognet, looks like OP tried and things didn't work out.
    See below

    @MannDude said:

    @WiFi said:

    @MrRob said: i'm surprised you named incognet

    Incognet responded fast, were very polite, detailed and opened!

    But they said that most likely, the matter would end with a letter from their data center, and they would be forced to say good bye. Therefore, they will not be the best choice for me. They have had experience with an eBook site, and there was this situation. But overall, they sound great, and still declare that they won't pay attention to small abuses.

    I think I remember your sales ticket.

    Basically, we can't guarantee the DC won't complain or null one of our IPs as they've already done in the past when the complaining party complained to the next hop. After doing a deep audit of all DMCA complaints received in recent time, we don't have enough customers who receive them for us to worry about trying to migrate dozens of servers from Worldstream to another location. Easier to just say we don't allow DMCA / copyrighted content and err on the side of caution.

    I think they're just being extra cautious due to the IPTV busts and the changing legal landscape in the Netherlands, but either way we need to maintain a good relationship with them.

    The quoted post was from 2023. Should be noted that we have moved datacenters and the new upstream is more... understanding.

    Basically, we don't advertise as "DMCA free" because we can't, and I don't want to attract the worst of the worst, even if we could. No one is getting kicked over frivolous complaints.

  • WiFiWiFi Member

    It just worked out that way, but I have actually been a Njalla customer for more than 5 years, just not for controversial websites. All of my .com domains are registered through Njalla, but Tucows always appears in the WHOIS records. Since Tucows is a Canadian company, I assume Americans could pressure them quite easily. I do not really understand how Njalla’s security model works if I could simply go directly to Tucows myself and order WHOIS privacy.

  • @WiFi said:
    It just worked out that way, but I have actually been a Njalla customer for more than 5 years, just not for controversial websites. All of my .com domains are registered through Njalla, but Tucows always appears in the WHOIS records. Since Tucows is a Canadian company, I assume Americans could pressure them quite easily. I do not really understand how Njalla’s security model works if I could simply go directly to Tucows myself and order WHOIS privacy.

    At the end of the day, there's no way to truly "own" an anonymous domain. If you're willing to subject yourself to potentially having your domain seized by Peter Sunde, which is a risk if it's being used to host a controversial website, then keeping the domain there is fine.

    I'm not sure to what extent your specific case involves copyright/intellectual property law, but if it's not a big concern, then Incognet also has a proxy ownership service that I would trust with a mission-critical domain with.

    If anonymity isn't a necessity, then simply registering your domain through Tucows directly seems like the most standard and legally sound option.

    Thanked by 1WiFi
  • WiFiWiFi Member

    @ServerBachelor said: In that case I would change my stance and recommend Incognet after all.

    Sorry, I am not here very often on LET, only occasionally, and I do not fully understand the overall situation in the industry.

    Is host.charity your project? And after proxying through Cloudflare, does everything go to an Incognet IPv4 address?

    Does the party the site is about know that the real IPs are on Incognet? Did they send abuse complaints about the project both to Cloudflare and to the host, and nothing happened?

    Thanked by 1ServerBachelor
  • TangeTange Member

    i don't think it is just a "simple" website that get you kicked out by cloudflare, i bet you must expose someone's personal/private information or something like that, that's a red flag in most of the world

    i suggest you try EU provider first, and maybe you can try providers from the underground : https://www.blackhatworld.com/forums/hosting.196/

    IF all of them not work, your last hope is China, they don't give a damn to anything , anyone from the US, and of course your site should be legal in China

  • edited April 9

    @WiFi said:

    @ServerBachelor said: In that case I would change my stance and recommend Incognet after all.

    Sorry, I am not here very often on LET, only occasionally, and I do not fully understand the overall situation in the industry.

    Is host.charity your project?

    Yes, I and some others here collaborate on it, but I manage the website.

    And after proxying through Cloudflare, does everything go to an Incognet IPv4 address?

    Correct, the IP is 23.137.254.220

    (As corroborated in the report here:

    https://host.charity/index.html#censorshipattempt )

    Does the party the site is about know that the real IPs are on Incognet?

    Yes, Andre, the owner of CharityHost.org sent an abuse report to Incognet, which I was told I could ignore.

    Did they send abuse complaints about the project both to Cloudflare and to the host, and nothing happened?

    I placed Host.charity behind Cloudflare after Andre sent the abuse report to Incognet, partially because I wanted to see if he would try to report the site again to CF. To the extent of my knowledge, this never happened, and there's really no reason the domain still needs to be behind Cloudflare. I might remove it sometime in the future.

    Thanked by 1WiFi
  • WiFiWiFi Member

    @ServerBachelor said: I'm not sure to what extent your specific case involves copyright/intellectual property law, but if it's not a big concern, then Incognet also has a proxy ownership service that I would trust with a mission-critical domain with.

    If anonymity isn't a necessity, then simply registering your domain through Tucows directly seems like the most standard and legally sound option.

    I do not need to be anonymous at all. DMCA does not really apply to this site, it is simply irrelevant. The other side, the one I dedicated the site to, already has all of my personal information, including my address, card details, full name, mailing addresses, and so on. I was a customer of the company that scammed me for five years. It is only in the last two years that they started scamming customers.

    I understand your point about Njalla, and that is very useful information. In that case, I will move all regular domains away from them and leave only one domain there that could potentially raise questions, unrelated to this topic, just to be clear. At least that makes sense because their pricing is about three times higher than elsewhere, and about five times higher than Porkbun.

    Thanked by 1ServerBachelor
  • @WiFi said:

    @ServerBachelor said: I'm not sure to what extent your specific case involves copyright/intellectual property law, but if it's not a big concern, then Incognet also has a proxy ownership service that I would trust with a mission-critical domain with.

    If anonymity isn't a necessity, then simply registering your domain through Tucows directly seems like the most standard and legally sound option.

    I do not need to be anonymous at all. DMCA does not really apply to this site, it is simply irrelevant. The other side, the one I dedicated the site to, already has all of my personal information, including my address, card details, full name, mailing addresses, and so on. I was a customer of the company that scammed me for five years. It is only in the last two years that they started scamming customers.

    I understand your point about Njalla, and that is very useful information. In that case, I will move all regular domains away from them and leave only one domain there that could potentially raise questions, unrelated to this topic, just to be clear. At least that makes sense because their pricing is about three times higher than elsewhere, and about five times higher than Porkbun.

    Based on what you said, moving away from Njal.la seems like the right choice. FWIW I hold Host.charity and most of my other domains at Porkbun. The only exception is when I need a ccTLD that isn't available at Porkbun, or is cheaper at another registrar. But I don't use ccTLDs for anything controversial.

  • conceptconcept Member
    edited April 9

    I think in general its just good to have some kind of redundancy planned. Multiple domains, multiple providers, multiple registrars. Possibly take the Anna's archive approach.
    Use Cloudflare Free as a Reverse Proxy, if it gets taken down only your dns is taken down not your domain or site content. You can easily just make a new CF account. There really isn't anyone sim
    Cloudflare > Privacy/DMCA-Ignored Host (whatever you want to call it) > Real Host with content

    Thanked by 1WiFi
  • alexhostalexhost Member, Patron Provider
    edited April 9

    @WiFi said:
    Hello,

    I am looking for a hosting provider that would not react to simple text complaints or vague letters from law firms, or from people presenting themselves as lawyers, meaning ordinary letters without any court involvement or action by government authorities.

    Let me clarify: there is nothing illegal involved. There is a company that, over time, stopped shipping orders but continued taking prepayments. They cheated us out of thousands of dollars. For the past two years, they have not responded to claims or anything else. We left reviews everywhere, contacted the BBB, and so on. In the end, rather than let this go, we created a reveal site exposing them and the beneficiaries of that scam business. There is nothing improper there, just public information we found through Google, along with screenshots of evidence that personally belongs to us.

    Cloudflare suspended our main account after the very first complaint, which they did not even show us, and gave us 48 hours. Meanwhile, the fraudulent company, which is hosted on Fastly, continues to operate. I sent abuse reports to Fastly and GoDaddy, and they did not even reply for six months. Our provider, Cloudflare, took action against us immediately. In other words, without even looking into the matter, Cloudflare is protecting a fraudulent business.

    I do not want to give up, and I want to move the hosting somewhere else, to a place where this kind of complaint would be ignored completely.

    For some reason, Switzerland sounds appealing, but I am open to other options outside the United States.

    The site is a one-page site, so even shared hosting would be enough, or a VPS with around 4 GB RAM and 40GB+ SSD/NVME storage.

    Hello, WiFi.

    We uphold and respect freedom of expression; however, it is not without limits, particularly where it may cause harm to us, our services, or others. While we strive to respect all individuals and viewpoints, clear boundaries must be maintained. We are able to host your website, provided that you understand and comply with our rules, including our Terms of Service and Acceptable Use Policy.

    You must avoid violating these guidelines and acknowledge that, if strictly necessary, we reserve the right to refuse or discontinue service at our discretion. Additionally, clients are strongly advised to maintain regular backups of their data, as we cannot guarantee the preservation of all content under all circumstances. Our services remain available and accessible so long as these rules are respected.

    You can check our VPS in Switzerland, Netherlands and Moldova and others:
    https://alexhost.com/vps/ (check unmanaged for more countries in VPS)

    But before continuing, please review the following

    • We are against censorship; we believe in a free and respectful internet. However, we cannot allow illegal activities on our network once they are detected.
    • Freedom of expression is permitted; however, if there are serious issues that harm us, we will have to take action. We cannot create problems for other customers because of just one. That is why it is always good to have alternatives B, C, and D. And to understand that when a hosting provider can no longer tolerate something, it is because they simply cannot.
    • Please understand that each country (location) has its own laws, which we comply with.

    Our rules must be respected and adhered to including TOS/AUP.

    Best Regards,
    Alexhost

    @concept said: Alexhost is pretty common recommendation but it seems to be hit or miss.

    We support freedom of expression, but there are limits when it causes problems or poses a risk, we cannot tolerate that. Obviously. But if the OP has assured us that there is no illegal activity whatsoever, then we can.

    Alexhost

    @whynotlearn said: @alexhost @aluy are two other people I might trust, I recommend reading their terms of service to get proper understanding beforehand.

    Thank you, that’s ALWAYS the right thing to do. It’s always the best way to go about it. If everyone reads this before buying, that’s the best thing they can do. Thank you for mentioning us, and that’s exactly right. Check, read, and understand that there are limits within which we have to act from time to time.

  • WiFiWiFi Member

    @Tange said: i don't think it is just a "simple" website that get you kicked out by cloudflare, i bet you must expose someone's personal/private information or something like that, that's a red flag in most of the world

    Yes, and I am not hiding that. I took the contact details of those individuals from Google and copied them to the site. They are publicly available in Google results and on government websites involved in the registration of companies participating in scams. These documents are required to be public under U.S. law or the law of the specific state of Florida. The PDFs are openly available in the corporate registry and indexed by Google. I simply copied the addresses and email addresses. What exactly does that violate?

    https://dos.fl.gov/sunbiz/search/

    Here is just the first company that came up. The text contains addresses, and at the bottom there are documents with the contact details of the manager, founder, director, and so on:
    https://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=EntityName&directionType=Initial&searchNameOrder=EXAMPLEAMALGAMATEDHOLDING P990000683470&aggregateId=domp-p99000068347-3f1fe250-4818-42fb-94aa-6c45a4f6b34d&searchTerm=Example&listNameOrder=EXAMPLEAMALGAMATEDHOLDING P990000683470

  • WiFiWiFi Member

    At this point, it looks like Cloudflare simply overreacted and, as mentioned above, does not want to be caught in the middle between me and a complainant who is clearly very upset. That could create extra work for their legal department, while I bring them very little revenue.

  • TangeTange Member

    @WiFi said:
    At this point, it looks like Cloudflare simply overreacted and, as mentioned above, does not want to be caught in the middle between me and a complainant who is clearly very upset. That could create extra work for their legal department, while I bring them very little revenue.

    as you 100% sure you are legal and you wanna expose the scammer, why not just post your website here, let the hosting provider decide it's okay or not

    and if you don't mind, share us the cloudflare email regarding this issue, i bet many people wanna see it

  • conceptconcept Member
    edited April 9

    @WiFi said:
    At this point, it looks like Cloudflare simply overreacted and, as mentioned above, does not want to be caught in the middle between me and a complainant who is clearly very upset. That could create extra work for their legal department, while I bring them very little revenue.

    CF is facing a lot of bad rep recently. They used to just forward but does not suspended or cut anyone off.
    But there aren't really any alternatives that can dns/proxy for your site.

  • WiFiWiFi Member

    @Tange said: as you 100% sure you are legal and you wanna expose the scammer, why not just post your website here, let the hosting provider decide it's okay or not

    I can share the URL privately with anyone who messages me. There are no secrets there.

    I do not want this thread indexed by Google, and I do not want my opponents coming here to track my actions, problems, financial investments, and related details. I want to keep fighting without giving the other side visibility into my plans.

    Send me a private message, and I will share the URL with everyone individually.

    Thanked by 2rpqu ServerBachelor
  • WiFiWiFi Member

    @concept said: CF is facing a lot of bad rep recently. They used to just forward but does not suspended or cut anyone off.

    They blocked my ability to add new services and gave me 48 hours to address their ACH and TOS requirements. They cited harassment as the reason. However, their TOS says nothing about harassment. They also did not show me the actual complaint text. On top of that, they have not replied to the ticket for 11 hours. I am sharing this with you for context, as an example of what they do and do not do.

    Thanked by 1concept
  • aphexaphex Member

    @WiFi said: if I could simply go directly to Tucows myself and order WHOIS privacy.

    Njalla owns domain in case of first such in Tucows does not know who you are, and breaking WHOIS privacy will not reveal anything

  • WiFiWiFi Member

    @aphex said: Njalla owns domain in case of first such in Tucows does not know who you are, and breaking WHOIS privacy will not reveal anything

    Yes, I understand this.

  • Yeah I get why you’re frustrated, but what you’re asking for is basically a host that ignores abuse complaints and most legit providers won’t do that, even outside the US.

  • WiFiWiFi Member
    edited April 9

    @muhbootloader said: Yeah I get why you’re frustrated, but what you’re asking for is basically a host that ignores abuse complaints

    Not exactly. I am looking for a hoster that either follows local laws under which free speech and mild trolling or criticism are not considered criminal, or has staff who are willing to understand the user's position and push back against bad actors, or is simply not eager to burden itself with endless communication from people sending complaint emails that do not involve any real threat to the life or safety of innocent people.

    I am willing to respond to abuse complaints, and I did respond to Cloudflare on the merits. But they are the ones not replying, while my clock is still running.

    Thanked by 1ServerBachelor
  • @WiFi have you heard from the team at autistici.org?

    Also, if its a static web page, I also want to mention https://git.disroot.org/

    They are also similar to autistici.org and with this git provider, you can use their pages functionality to use the static pages and then even hook it up to your custom domain (I hope so I haven't checked)

    Disroot.org is also another activist organization. Hope that these two helps your case!

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