New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Hello, I would like to ask you to consider a problem that has been going on for several months now and has not been resolved by support. I bought a server from you, and after a while problems began: the server began to crash very often - once every 1-2 days. And I can’t start it from the panel, it stops turning on altogether. In order for it to turn on and work for at least a day, I need to completely reinstall it. In this case, he will live 1-1.5 days, no more. I wrote to support with this problem, and support told me that the problem was network and related to someone’s external upstream. I haven't laughed at answers like this in so long. I’m already writing - the problem is with the server, not with the network, but they just stopped answering me. Ticket #SDU-627804
Hello,
we will review it again internally to better understand what’s happening on your VM.
That said, we’d like to clarify one point, the last response you received from support regarding a possible network-related issue was not incorrect. It’s possible that at that specific moment there was an upstream or connectivity event affecting your instance, so that explanation was based on real conditions at the time.
However, we absolutely agree that the behavior you’re describing (frequent crashes every 1–2 days or even more often) is not expected and deserves deeper investigation. At the same time, we are not observing similar patterns or instability on the host nodes, which makes this case more specific to your instance rather than a general infrastructure issue.
This is also the first time I’ve seen something like this, and the situation was so unusual. I hope I will get an answer on this very soon, thanks for the answer
Deluxhost has probably the worst user experience I have ever come across from a vps provider. I bought a server, and after sometime the speed got throttled to 100mpbs and even less. I complained about it and they noted excess bandwidth usage which I understood and acknowledged. Later they said they had restored the normal network speed. This has turned out to be a blatant lie. The speed is so bad, the server itslef has become so slow. I/O speeds barely rise above 30. Typing 'ls' literally lags. Like listing files lags. It's honestly so pathetic.
To complicate matters, I got another server from them which was supposed to be a better one with AMD ryzen. I have not been able to get networking to work at all on the server. I intended to use it as a proxy but once the proxy is set up you cannot access the internet through it. Opened tickets for both issues and response times were horrible. For about 2 weeks or more it was constant back and forth without any meaningful response. Today they responded that nothing is wrong with the server.
I think before you decide to purchase anything from these guys, ensure you are ready to lose your money. From what I can tell it is a gamble. Your server may work fine or not but if you're unfortunate enough to get a bad server, you can forget about getting a resolution - in time or even at all.
Hi, I don't think there's much to say. If you pass our FUP (Really Hard Thing), you deserve to be limited. We offer cheap servers with more than decent quality.
As you can see, few people actually complain, We are not a scam, nor is buying a server from us a gamble, Most of our customers are satisfied with their deal with us.
If support told you nothing from us is needed, that's probably true, but If you have anything else, you can give me your ticket ID and I can look into it.
I think everything is solvable, and i think that what you wrote is the result of frustration with customer service rather than the service itself.
Agree. In my brief time in VPS land it’s been the worst experience I’ve had. My ticket has gone unanswered for 5 days regarding incorrect resources allocated. They also don’t seem to honor the free bonus offered in the thread. Not sure if they’re understaffed or intentionally bait and switching.
Hello, Honestly I think you're simply exaggerating. Calling it "the worst service I've ever had", based on this, i think doesn't make any sense, but obviously everyone is free to think what they want.
If the freebies haven't been delivered, it's probably because you've been passed over. Open a ticket and it will be given to you.
Most tickets are resolved without issue, but there can certainly be delays, more or less due to our fault.
What is your ticket ID? so i can check what happend if you want.
Not sure if my order qualifies as it's none of the here listed servers. Anyway if possible:
Order: 8813636318
I would prefer Port upgrade up to 10G (if supported)
(If it's not possible then please +1 vCore)
It's not exaggerating if it's true. I don't see any replies on the last few pages confirming you've applied bonuses to anyone.
Freebies aside- no other provider has given me the wrong resources, then ignored tickets about it.
My "NVMe" storage is the wrong size, and is operating at a blazing fast 30-50MB/s.
I already posted my ticket number twice in this thread asking for an update.
YVS-821364
My personal experience
Price: unbeatable, you won’t find this price anywhere, atleast I haven’t
Experience: yes there are some issues and have noticed downtimes a few times, I think I have seen about 1-2 downtimes a month but lately it’s getting much better.
Overall for this price point I think the service is reasonable but not excellent. I would personally pay slightly more for stability. I think the price point of NovaCloud like recent offers is acceptable with good stability.
FYI to others: after this interaction they closed my ticket without answering it. Still have the incorrect space and speed NVMe storage (false advertising) and no bonus from the thread.
Extremely unprofessional host. I will be filing a payment dispute.
no response - i'am creating a ticket
Hey @DeluxHost
After a few days, my VPS went down again without any apparent reason. When I checked the control panel, nothing was showing (I have attached a screenshot for reference).
I had to manually restart the VPS to bring it back online.
I would like to ask if there is anything I can do to prevent this from happening again.
Thank you in advance for your support.
Cheers
Hello, this It's not a problem this time that I can answer you here as I actually don't see any downtime at the moment, could you write me your IP in dm? I want check it
Why hasn't the FREE BONUS I applied for earlier been credited to my account?
+10 GB Storage
+1 vCore
Please check
moving 1.3GB from the HDD to SSD took ~15 minutes for the storage vps, insane and speechless
Hello i have a performance and network issue.
Ticket #TUG-264225
Please check.
8 hours outage today. no statement, nothing.
happens to me all the time since the very beginning. Feels like their server is just overloaded and crashes some VMs, so of course someone else has to have the issue, too. But they are clueless, it seems.
Hello i have a performance and network issue.
Ticket #EQJ-204285
Please check.
For the 8hrs downtime, It was actually a datacenter issue. Nothing on DeluxHost's end. I had another server from another hosting company in that same datacenter and it faced the same kind of outage. I hope they tell us more about what exactly happened cause 8 hours downtime is a lot.
Order Number: 3432796185
+1 vCore. If not available, +1 GB of RAM, thanks!
Hey, just placed three orders to give DeluxHost a try for my microservices setup!
Here are my invoice numbers:
0304-3818-2026
0404-3829-2026
0404-3839-2026
Unfortunately I wasn't able to locate the order IDs, hope the invoice numbers work for claiming bonus.
tx
Ticket #TUG-264225
Please answer ticket.
Anyone giving up his N-4? If so, I'll take it
Frustrated by memory issues that were causing the VPS to reboot, I tried reinstalling everything. After three attempts, I have no access (no VNC, no remote desktop). And I don't know what else to do...
Ticket #FGC-233098
There has been no resolution for 5 days. Support hasn’t responded for the last 3 days. Is there something we are not aware of?
It happened again today. Super annoying.
What's wrong? My VPS has gone offline?!
same!