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The service provider switched my annual billing to monthly billing.
a186232641
Member
in Help
Without providing me with any prior notice, Linveo inexplicably switched the annual billing plan for my soon-to-expire VPS to a monthly one. I simply do not understand why.
Comments
@linveo
have you asked them via ticket or opened this thread right away?
I have inquired via a support ticket, and they informed me that they no longer support annual billing payments for my VPS.
@inx
They did the same thing with my account. You'll also notice that 12 times the new monthly rate is effectively a considerable price increase as well.
Hello,
Price should be the prior amount / 12. Please open a ticket if you have something else and I can fix it. Some of these I need to fix manually.
Thank you!
But they did it at the end of the active billing period, right?
Why dont you adjust the prices manually, first? why is the onus on the customer to detect an error?
I am fixing them manually, so a few mistakes happened.
@lnx, why wouldn't you want to keep annual billing?
Almost all of new sign-ups use the monthly option. And there are certain challenges when it comes to annual packages that I am looking to eliminate.
That's interesting. I would have figured you'd save money in processing fees by billing annually over monthly, especially for small amounts.
Each time you get invoice provider has right to enforce changed policies as new billing period starts. It is clear that provider is getting ready to increase pricing and increased pricing will be forced to customers.
Of course, and I'm certainly not arguing that the price for the services they're providing should never increase.
I'm only trying to understand the reasoning behind forcing clients from annual payments to monthly payments, especially if the price of monthly is directly equal to the annual cost divided by twelve. I presume that there's a fee on the provider's end for every payment that has to be processed, and I'm also assuming that the fee for processing one annual payment is cheaper than 12 monthly payments.
(Monthly payment - Processing fee) * 12 = More fees, less profit
(Annual payment - Processing fee) * 1 = Less fees, more profit
Maybe I'm wrong.
Unless you're implying that the provider is planning on changing prices frequently, in which requiring monthly payments would be beneficial.
Correct. Provider is getting ready for price adjusting marathon. And monthly payments == monthly contracts. So each month contract can change without problem.
Also, in case of business failure, it is way easier to shutdown project.
Who is the provider?
Is it possible to renew early and keep the annual billing for another year?
Is this a legal business practice without notice? A duration results in a price change and most laws do not allow durations to be used to ignore a price change notice.
Usually, most countries require any and all, including minor changes and billing practices to be proactively disclose a minimum of 30 days in advance. Customers have the right to have ample time to evaluate and cancel. The business does not have a right to abuse your right - an obligation to protect it only. I speak as a business owner.
All your packages offer annual option on your website right now. If annual packages are creating some 'challenges' why not disable annual option on your new sign ups instead of changing all your customers' payment terms to monthly from annually first?
It will be removed once everyone is moved off of the annual option and it can be fully deactivated. It's a bit of a process and the billing control panel does not make it easy to do. Like I said earlier, no new sign-ups are picking the annual option any more and going for monthly. Also again, it is not a price increase at all because the amount is the annual / 12. A few issues have popped up, but I cleared them up as the customers reviewed their invoices.
@lnx Originally, the annual fee was $50; after a 10% price hike, it rose to $55. If you were to prorate that monthly—which shouldn't simply be $55 divided by 12—the monthly bill I am currently receiving is $5.50.
Furthermore, I find annual billing much more convenient, as I don't have to worry about renewing every month. If I were to forget to renew, would you immediately shut down the service?
Is this price hike due to rising storage costs? We have already renewed our machines for a two-year term; what justification do you have for raising prices now? I simply cannot understand your current course of action. Aside from generating more complications and customer complaints, what else do you expect to achieve? The increased labor costs required to handle the fallout will surely outweigh any revenue gains from the price hike itself.
...but you still offer the annual payment option when someone contacts you and opens a ticket, and then manually restore it?
--> https://lowendtalk.com/discussion/193886/linveo-com-amd-ryzen-7950x-kvm-vps-with-nvme-disk-from-15-year-now-with-10gbit-in-texas
--> https://lowendtalk.com/discussion/comment/3936844/#Comment_3936844
that's not quite right. $25 / 12 = $2.08. i received a monthly bill for $2.29.
Same here
$50/12 = $4.16. The invoice totaled $5.50 (so yes, a monthly increase) and was automatically deducted (as soon as it was generated) from the credits (affiliates).
wow, scammers
The $25/year price was raised 10% at the beginning of the year from our e-mail on Novmeber 30, 2025. $27.50/12 = $2.29/month.
Again, if you have any issues with the new price, open a ticket and I will review the calculation. Annual prices are not going to be a thing going forward.
If your previous invoices were $50/year then it would be $55/year at the beginning of the year. If you have an issue with the invoice, put it in a ticket so I can review your account.