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SilicomNetwork.com Scam

I never thought that I had to post a negative review here ever but here I am. So I purchased a lifetime hosting from SilicomNetwork on December 12, 2025, During payment the link always directed me to paypal and asked for a paypal account which I didn't had so I opened a ticket about this. They gave me a direct payment link and I paid. They activated my service and all were ok. after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too. I got the second payment back a few days later. All was ok till today. Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't. It seems like they are doing a scam with there lifetime plan. I have all documents all emails and invoices which I am ready to submit.

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Comments

  • tentortentor Member, Host Rep

    @silicomnet
    @MetalDragon adding evidence should be the first thing to do in your post

    Thanked by 2oloke forest
  • ralfralf Member

    @tentor said:
    @MetalDragon adding evidence should be the first thing to do in your post

    You can't really provide evidence that you didn't do something.

  • tentortentor Member, Host Rep

    @ralf said:

    @tentor said:
    @MetalDragon adding evidence should be the first thing to do in your post

    You can't really provide evidence that you didn't do something.

    Evidence as in screenshots of tickets at least

  • JosephFJosephF Member

    Charge back the other credit card charge.

  • angstromangstrom Moderator

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    Congrats on your first post since February 2025

  • ralfralf Member

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

  • angstromangstrom Moderator

    @ralf said:

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

    Okay, (I may be mistaken) but there's nevertheless a causal link between the OP's dispute and the provider's fraud report. Would you agree?

    In other words, if the OP hadn't initiated a dispute, then the provider wouldn't have reported a fraud

    Or am I missing something?

    Yes, it's puzzling why the OP's card was charged twice -- this detail isn't clear. But the OP doesn't seem to recognize that it was their dispute that led to the fraud report

  • @ralf said:

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

    I already talked to bank. The first payment is intact.

  • ralfralf Member

    @angstrom said:

    @ralf said:

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

    Okay, (I may be mistaken) but there's nevertheless a causal link between the OP's dispute and the provider's fraud report. Would you agree?

    Yeah, I was just taking what he said at face value.

    Very selective quoting so it's hard to see any context, complete mess with crypto payments, failed card transactions and paypal payments all in the mix...

    I have absolutely no confidence the OP hasn't messed up now! :D

  • angstromangstrom Moderator

    @ralf said:

    @angstrom said:

    @ralf said:

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

    Okay, (I may be mistaken) but there's nevertheless a causal link between the OP's dispute and the provider's fraud report. Would you agree?

    Yeah, I was just taking what he said at face value.

    Very selective quoting so it's hard to see any context, complete mess with crypto payments, failed card transactions and paypal payments all in the mix...

    I have absolutely no confidence the OP hasn't messed up now! :D

    Just to note that I'm not defending the provider (given the missing details)

    What's also odd is the relatively long period of time that has elapsed since mid-December: why would the provider wait until now to report a fraud if the dispute took place in mid-December?

    Thanked by 1ralf
  • @angstrom said:

    @ralf said:

    @angstrom said:

    @ralf said:

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

    Okay, (I may be mistaken) but there's nevertheless a causal link between the OP's dispute and the provider's fraud report. Would you agree?

    Yeah, I was just taking what he said at face value.

    Very selective quoting so it's hard to see any context, complete mess with crypto payments, failed card transactions and paypal payments all in the mix...

    I have absolutely no confidence the OP hasn't messed up now! :D

    Just to note that I'm not defending the provider (given the missing details)

    What's also odd is the relatively long period of time that has elapsed since mid-December: why would the provider wait until now to report a fraud if the dispute took place in mid-December?

    My question also.

  • We only have one payment via PayPal. The user opened a case after 3 months and the account was terminated.

    Thanked by 1oloke
  • edited March 8

    I attach capture of paypal case
    https://ibb.co/


    Mod edit (angstrom): removed link to image because buyer info was present

    Thanked by 1oloke
  • angstromangstrom Moderator

    @silicomnet

    Please don't post images that reveal buyer info and shipping address

    (I'm tempted to issue you a warning for this)

  • angstromangstrom Moderator
    edited March 8

    So it looks like the OP (= @MetalDragon ) paid via PayPal in mid-December and then opened a PayPal dispute on March 7th

    @MetalDragon , is this what you did?

    This wasn't at all clear from your opening post

  • angstromangstrom Moderator
    edited March 8

    @silicomnet

    I don't like to curse, but bloody hXll, hide the buyer's personal info completely

    This means: no name, no email address, and no postal address should be visible/readable at all

    Edit: For context, this was after the provider posted an image for a second time. I removed that post

    Thanked by 1ralf
  • @MetalDragon said:
    I never thought that I had to post a negative review here ever but here I am. So I purchased a lifetime hosting from SilicomNetwork on December 12, 2025, During payment the link always directed me to paypal and asked for a paypal account which I didn't had so I opened a ticket about this. They gave me a direct payment link and I paid. They activated my service and all were ok. after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too. I got the second payment back a few days later. All was ok till today. Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't. It seems like they are doing a scam with there lifetime plan. I have all documents all emails and invoices which I am ready to submit.

    That's not true. You opened a dispute yesterday. PayPal will refund your money in 21 days, your account has been deleted and permanently blocked from making new purchases. You're the only one who committed fraud by using the 3-month free service.

  • nikionikio Member

    @ralf said:

    @angstrom said:

    @MetalDragon said:
    after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too.

    Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't.

    Are you contradicting yourself?

    To be fair, if you read the rest of what he said, it makes sense.

    First payment went through, customer happy.

    Some days later another payment went through, customer contacted support, support said it wasn't them, so he disputed that second payment with the bank. Then support closed his account for disputing the transaction they said they didn't make.

    It's entirely possible OP messed up, but taking what he said at face value, it doesn't sound like it. Although it's also extremely unlikely that this situation would happen.

    I suspect what's actually happened is that the first transaction was reverted for some reason and replaced by a second. But even that isn't a normal transaction, so something went wrong somewhere.

    Unfortunately not uncommon with some WHMCS payment modules. If you forget to fill out some irrelevant required field on the order form and hit pay now, the charge will go through but the payment will error out server-side. Usually the module will revert the payment within some hours because of the error; it cannot match the received funds to an invoice.

    But all of this is besides the point. OP says he paid by card. Host says user paid by paypal. Which is it? OP says it was a lifetime deal. Host says it was a 3-month-free deal. Bait-n-switch?

  • angstromangstrom Moderator

    @nikio said: Which is it? OP says it was a lifetime deal. Host says it was a 3-month-free deal.

    I don't think that the host said this exactly

    I understood that the OP got three months for free because he got a full refund after the PayPal dispute

    That said, it's not clear to me how/why the OP won the PayPal dispute

    Thanked by 1JohnnySac
  • @angstrom said:

    Okay, (I may be mistaken) but there's nevertheless a causal link between the OP's dispute and the provider's fraud report. Would you agree?

    In other words, if the OP hadn't initiated a dispute, then the provider wouldn't have reported a fraud

    Or am I missing something?

    Yes, it's puzzling why the OP's card was charged twice -- this detail isn't clear. But the OP doesn't seem to recognize that it was their dispute that led to the fraud report

    Provider said the second one, the fraudulent one, wasn't them.

  • MetalDragonMetalDragon Member
    edited March 9

    Why would I open a dispute after 3 months? Show me one valid logical reason. It's 20$ not 200/2000. Also I paid from card not from paypal

  • JosephFJosephF Member

    @MetalDragon said:
    Why would I open a dispute after 3 months? Show me one valid logical reason. It's 20$ not 200/2000. Also I paid from card not from paypal

    It's possible the credit card payment used PayPal as the credit card processor.

  • @JosephF said:

    @MetalDragon said:
    Why would I open a dispute after 3 months? Show me one valid logical reason. It's 20$ not 200/2000. Also I paid from card not from paypal

    It's possible the credit card payment used PayPal as the credit card processor.

    Even though I can't open dispute on paypal.

  • MetalDragonMetalDragon Member
    edited March 11

    @angstrom said:
    So it looks like the OP (= @MetalDragon ) paid via PayPal in mid-December and then opened a PayPal dispute on March 7th

    @MetalDragon , is this what you did?

    This wasn't at all clear from your opening post

    The thing is I paid from my card directly on a link provided by them. I don't even have a paypal account. I contacted the bank they said the payment is with Silicom and they didn’t made any dispute.

  • Update: I did send mail for a payment method so that I can pay and save my site. No reply. No response.

  • @MetalDragon said:
    Update: I did send mail for a payment method so that I can pay and save my site. No reply. No response.

    Your account has been deactivated, and PayPal will refund your money. We will not reactivate your account. We will not accept your money back. Who can guarantee that you won't open another dispute within the next three months? You have been permanently blocked.

  • How did you even find them and willingly sign up for a lifetime plan? They don't seem to advertise here.

  • edited March 12

    @MetalDragon said:
    I never thought that I had to post a negative review here ever but here I am. So I purchased a lifetime hosting from SilicomNetwork on December 12, 2025, During payment the link always directed me to paypal and asked for a paypal account which I didn't had so I opened a ticket about this. They gave me a direct payment link and I paid. They activated my service and all were ok. after 2 days my card was charged again from them for the same amount, I instantly opened a ticket and they said that they only charged once so I contacted my bank and asked for a dispute and inform them too. I got the second payment back a few days later. All was ok till today. Today I got mail from them "Fraud reported to maxmind and blocked permanently to order." I was shocked and contacted them they said I opened dispute which I didn't. It seems like they are doing a scam with there lifetime plan. I have all documents all emails and invoices which I am ready to submit.

    Refunded

    Buyer's transaction ID
    5HM75316E93157143
    Your transaction ID
    7WH694398D560434J
    Invoice ID
    INV2-GW92-PZY6-SF79-PKKM
    Transaction date
    12 December 2025
    Transaction amount
    $20.00 USD
    Disputed amount
    $21.16 USD

    Dispute Fee of $8.00 USD + 3 month of free services. We don't want customers like you.

  • JosephFJosephF Member

    @silicomnet said:

    Dispute Fee of $8.00 USD

    Interesting. I thought dispute fees were around $25.

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