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Comments
Maybe share the ip of your server?
Check your firewall, check the traceroute to see if you can isolate the problem, ping from a few different places (maybe with globalping?), put in a support ticket if you're sure the problem's on their end.
And the root password
Not funny. He is complaining about a problem with his ping timing out, I'm trying to help here. Knowing the ip of his instance isn't much nor is it some kind of secret.
Maybe it's just a problem from the routes of whatever EU server he is trying to ping from
Hei thanks for this, it has recovered. The ping was failing like below.
(iterm) shahzadhb@Shahzadhbs-MacBook-Pro-3 ~ ping x.x.x.x
PING x.x.x.x (x.x.x.x): 56 data bytes
36 bytes from 14.141.123.226.static-chennai.vsnl.net.in (14.141.123.226): Time to live exceeded
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 63b7 0 0000 01 01 b0fb 10.7.0.2 x.x.x.x
Request timeout for icmp_seq 0
36 bytes from 14.141.123.226.static-chennai.vsnl.net.in (14.141.123.226): Time to live exceeded
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 54a5 0 0000 01 01 c00d 10.7.0.2 x.x.x.x
Request timeout for icmp_seq 1
36 bytes from 14.141.123.226.static-chennai.vsnl.net.in (14.141.123.226): Time to live exceeded
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 d8c1 0 0000 01 01 3bf1 10.7.0.2 x.x.x.x
Seems the issue was at 14.141.123.226 - But its now working ok. So seemed some routing issue.