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Comments

  • DediRockDediRock Member, Patron Provider

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:
    Hi,

    I am writing to report several technical issues/bugs I’ve encountered with my instance:

    Broken Icon: The OS icon (Debian 11) is failing to load and showing a 404 error.
    https://web.archive.org/web/20260216232050/https://send.itzmx.com/files/wmh7j7ALXcVeQWQHiOvVLwQ.png

    Incorrect Disk I/O Units: There is a significant display error in the "Disk Information" chart. The system is incorrectly labeling MB/s as GB/s. For example, a speed of roughly 40 MB/s is being displayed as 42.6 GB/s, which is physically impossible for this hardware.
    https://web.archive.org/web/20260216232155/https://send.itzmx.com/files/nGMvfWtY5kneWONjFEruH6i.jpg

    Please look into these UI/backend bugs and correct the unit scaling.

    Best regards,
    sakura

    Hello @1265578519,

    Thank you very much for bringing this to our attention! We had an update we needed to do on Ubuntu the other day for a customer who experienced the same error, so I will go through all the operating systems to check if this is happening to any others and get them updated. As for the other discrepancy, we’ll do a couple of updates to see if that fixes it. We will keep you posted, thank you again for showing us this. We will also follow up with you on the ticket!

    DediRock Listens™

    Hi @DediRock,

    Thank you for your response here! However, I’m a bit concerned about the internal communication at DediRock.

    The support agent on my ticket (Ticket ID: [#DEW-805849]) just sent me a reply suggesting a complete server recreation and IP change to "fix" these UI bugs, which would result in unnecessary data loss.

    Here is the exact quote from the ticket:

    "After a thorough analysis, our technical team has identified an alternative node... this solution involves recreating your server... Change of IP Address... Data Loss: All data on the current server will be erased."

    As we discussed, these are clearly control panel UI issues (404 icons and unit discrepancies), not a node failure. Recreating my server won't fix the global CSS or calculation logic.

    Could you please sync with the support team so they don't accidentally wipe my data for a panel bug? I’d like to keep my current instance and wait for the updates you mentioned.

    Thanks again!

    Hello @1265578519,

    Totally tracking, there was just a bit of miscommunication internally on this. The update is set for tomorrow, and this should handle both situations. Sorry for the confusion; we will give updates on the progress shortly. Thank you!

    Hi @DediRock,

    I am writing to report a significant performance issue I encountered after migrating a website from Racknerd to my Dedirock VPS.

    While the site runs with only 2-5% CPU usage on Racknerd, it consistently hits 100% CPU usage on Dedirock under similar traffic conditions.

    To investigate, I performed a technical audit on the server:

    Perf Analysis: I used the perf tool to analyze the web server process. The results show that the CPU is almost entirely consumed by OpenSSL AES-related functions.

    CPU Verification: Upon checking /proc/cpuinfo, I discovered that the aes flag is missing from the CPU flag.

    It appears that the AES-NI instruction set is not being passed through from the host to the virtual machine. Since modern web encryption (AES-GCM) relies heavily on these hardware instructions, the lack of hardware acceleration is forcing the CPU to perform encryption via software emulation, leading to the massive performance degradation I am seeing.

    Given that the underlying hardware (Intel Xeon E5 series) physically supports AES-NI, could you please check if this can be enabled/passed through in the virtualization settings?

    I have attached screenshots of the cpuinfo and openssl speed tests for your reference.

    Looking forward to your assistance.
    https://att.itzmx.com/data/attachment/forum/202602/19/012714i20eel9lww19o20u.png

    Best regards,
    sakura

    Hello @1265578519 ok thank you for the information on this. We would like to help, do you have a ticket number? For fastest service as well please use the ticket system, and you can DM me directly, I will help as fast as I can.

    Thank You.

    Hi @DediRock,

    Thank you for the response. I have opened Ticket #XJF-818383, but I am extremely disappointed with the response from your support agent, Mike P.

    Despite our discussion here about the specific AES-NI issue, the support team is still sending me a generic, copy-pasted template:

    Support Agent Mike P. wrote:
    "Following our analysis, we propose recreating your server on an alternative node to resolve the reported issues. Please note: The server will receive a new IP address. All current server data will be lost."

    This is unacceptable. As I’ve demonstrated with perf and /proc/cpuinfo, the 100% CPU usage is caused by the missing AES flag in the virtualization layer.

    This can be fixed directly on the host machine without any data loss or IP change.

    Could you please sync with your technical team to:
    Check the XML/KVM configuration for my VPS on the current node.
    Enable AES-NI pass-through (which is a standard feature for Xeon E5 processors).

    I have already done the technical audit for you; please don't ask me to wipe my data and change my IP for a simple configuration toggle on your side. I am waiting for a technician who understands hardware virtualization flags, not a template reply.

    Best regards,
    sakura

    Hello @1265578519,

    You're very welcome man! I understand about the communication with our customer service; I am continuing to work on the communication channels here. I did respond to your ticket with what I believe is the best solution for now.

    Thank you very much!

    Hi Danny (@DediRock),

    Thank you for your response, but I need to be very direct: Is this a forced refund and service termination? While I appreciate the refund, it seems you are unilaterally terminating my service because your team finds the AES-NI configuration "involved." However, I have already performed a technical workaround on my end that makes the VPS perfectly stable and performant, even without the hardware flags.

    By optimizing my web server to use ChaCha20-Poly1305 (a cipher designed for CPUs without hardware acceleration), I have successfully reduced the CPU usage from 100% down to 20% under the same traffic load.

    Current Cipher Suite: EECDH+CHACHA20 EECDH+ECDSA+CHACHA20 EECDH+aRSA+CHACHA20 !AES !AESGCM !AES256 !AES128 !kRSA !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS !RC4

    https://web.archive.org/web/20260219141857/https://send.itzmx.com/files/mJn3QAvXJ51GczJ1Sbx5Zxt.jpg

    Since I have already solved the performance issue myself, I would like to stay. * I am now satisfied with the 20% CPU usage.

    I do not need you to fix the AES-NI module immediately.

    I have put a do not want to migrate.

    Can I "re-pay" for this server and keep it active indefinitely? Or are you forcing me to leave regardless of the fact that I am now a satisfied user? I am looking for a hosting partner that supports technical users, not one that issues a forced refund to avoid a configuration task.

    For the record, here is the previous ticket response from your lead support:

    [Hi Sakura,

    I am very sorry about this, and I do appreciate you bringing these things to our attention. We did fix one of the bugs with the Debian picture, and we will look into the CPU usage.

    However, the issue with the module will not be fixed until next week at this point, as the upgrade is a bit more involved. I do apologize for this experience. Since I do not think this VM can meet your expectations at this time, we went ahead and issued a full refund for you so you can find a VM without the current issues we are working through.

    The server is still live as I know you have some data on there, so please take your time to remove it. I do apologize for the experience and I hope we can earn your business again in the future.

    Thank you,

    --
    Danny Dahl
    CEO | DediRock
    Dedicated Servers • Colocation • VPS — 10+ Global Datacenters
    https://www.dedirock.com
    DediRock: The Hosting You Need, Nothing You Don’t

    600 Cleveland Street, Suite 348
    Clearwater, FL 33755]

    I am waiting for your clarification on whether I can keep this specific instance live.

    Best regards,
    Sakura

    Hello @1265578519,

    Thank you for your message. I understand your viewpoint. We are still going through our own process updates to improve service, as well as my own learning.

    As you said you are looking for a partner that can support your technical level, I honestly don't think we are that company for you right now; however, we are getting there. Please accept my apologies and the full refund.

    Thank you.

  • @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:
    Hi,

    I am writing to report several technical issues/bugs I’ve encountered with my instance:

    Broken Icon: The OS icon (Debian 11) is failing to load and showing a 404 error.
    https://web.archive.org/web/20260216232050/https://send.itzmx.com/files/wmh7j7ALXcVeQWQHiOvVLwQ.png

    Incorrect Disk I/O Units: There is a significant display error in the "Disk Information" chart. The system is incorrectly labeling MB/s as GB/s. For example, a speed of roughly 40 MB/s is being displayed as 42.6 GB/s, which is physically impossible for this hardware.
    https://web.archive.org/web/20260216232155/https://send.itzmx.com/files/nGMvfWtY5kneWONjFEruH6i.jpg

    Please look into these UI/backend bugs and correct the unit scaling.

    Best regards,
    sakura

    Hello @1265578519,

    Thank you very much for bringing this to our attention! We had an update we needed to do on Ubuntu the other day for a customer who experienced the same error, so I will go through all the operating systems to check if this is happening to any others and get them updated. As for the other discrepancy, we’ll do a couple of updates to see if that fixes it. We will keep you posted, thank you again for showing us this. We will also follow up with you on the ticket!

    DediRock Listens™

    Hi @DediRock,

    Thank you for your response here! However, I’m a bit concerned about the internal communication at DediRock.

    The support agent on my ticket (Ticket ID: [#DEW-805849]) just sent me a reply suggesting a complete server recreation and IP change to "fix" these UI bugs, which would result in unnecessary data loss.

    Here is the exact quote from the ticket:

    "After a thorough analysis, our technical team has identified an alternative node... this solution involves recreating your server... Change of IP Address... Data Loss: All data on the current server will be erased."

    As we discussed, these are clearly control panel UI issues (404 icons and unit discrepancies), not a node failure. Recreating my server won't fix the global CSS or calculation logic.

    Could you please sync with the support team so they don't accidentally wipe my data for a panel bug? I’d like to keep my current instance and wait for the updates you mentioned.

    Thanks again!

    Hello @1265578519,

    Totally tracking, there was just a bit of miscommunication internally on this. The update is set for tomorrow, and this should handle both situations. Sorry for the confusion; we will give updates on the progress shortly. Thank you!

    Hi @DediRock,

    I am writing to report a significant performance issue I encountered after migrating a website from Racknerd to my Dedirock VPS.

    While the site runs with only 2-5% CPU usage on Racknerd, it consistently hits 100% CPU usage on Dedirock under similar traffic conditions.

    To investigate, I performed a technical audit on the server:

    Perf Analysis: I used the perf tool to analyze the web server process. The results show that the CPU is almost entirely consumed by OpenSSL AES-related functions.

    CPU Verification: Upon checking /proc/cpuinfo, I discovered that the aes flag is missing from the CPU flag.

    It appears that the AES-NI instruction set is not being passed through from the host to the virtual machine. Since modern web encryption (AES-GCM) relies heavily on these hardware instructions, the lack of hardware acceleration is forcing the CPU to perform encryption via software emulation, leading to the massive performance degradation I am seeing.

    Given that the underlying hardware (Intel Xeon E5 series) physically supports AES-NI, could you please check if this can be enabled/passed through in the virtualization settings?

    I have attached screenshots of the cpuinfo and openssl speed tests for your reference.

    Looking forward to your assistance.
    https://att.itzmx.com/data/attachment/forum/202602/19/012714i20eel9lww19o20u.png

    Best regards,
    sakura

    Hello @1265578519 ok thank you for the information on this. We would like to help, do you have a ticket number? For fastest service as well please use the ticket system, and you can DM me directly, I will help as fast as I can.

    Thank You.

    Hi @DediRock,

    Thank you for the response. I have opened Ticket #XJF-818383, but I am extremely disappointed with the response from your support agent, Mike P.

    Despite our discussion here about the specific AES-NI issue, the support team is still sending me a generic, copy-pasted template:

    Support Agent Mike P. wrote:
    "Following our analysis, we propose recreating your server on an alternative node to resolve the reported issues. Please note: The server will receive a new IP address. All current server data will be lost."

    This is unacceptable. As I’ve demonstrated with perf and /proc/cpuinfo, the 100% CPU usage is caused by the missing AES flag in the virtualization layer.

    This can be fixed directly on the host machine without any data loss or IP change.

    Could you please sync with your technical team to:
    Check the XML/KVM configuration for my VPS on the current node.
    Enable AES-NI pass-through (which is a standard feature for Xeon E5 processors).

    I have already done the technical audit for you; please don't ask me to wipe my data and change my IP for a simple configuration toggle on your side. I am waiting for a technician who understands hardware virtualization flags, not a template reply.

    Best regards,
    sakura

    Hello @1265578519,

    You're very welcome man! I understand about the communication with our customer service; I am continuing to work on the communication channels here. I did respond to your ticket with what I believe is the best solution for now.

    Thank you very much!

    Hi Danny (@DediRock),

    Thank you for your response, but I need to be very direct: Is this a forced refund and service termination? While I appreciate the refund, it seems you are unilaterally terminating my service because your team finds the AES-NI configuration "involved." However, I have already performed a technical workaround on my end that makes the VPS perfectly stable and performant, even without the hardware flags.

    By optimizing my web server to use ChaCha20-Poly1305 (a cipher designed for CPUs without hardware acceleration), I have successfully reduced the CPU usage from 100% down to 20% under the same traffic load.

    Current Cipher Suite: EECDH+CHACHA20 EECDH+ECDSA+CHACHA20 EECDH+aRSA+CHACHA20 !AES !AESGCM !AES256 !AES128 !kRSA !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS !RC4

    https://web.archive.org/web/20260219141857/https://send.itzmx.com/files/mJn3QAvXJ51GczJ1Sbx5Zxt.jpg

    Since I have already solved the performance issue myself, I would like to stay. * I am now satisfied with the 20% CPU usage.

    I do not need you to fix the AES-NI module immediately.

    I have put a do not want to migrate.

    Can I "re-pay" for this server and keep it active indefinitely? Or are you forcing me to leave regardless of the fact that I am now a satisfied user? I am looking for a hosting partner that supports technical users, not one that issues a forced refund to avoid a configuration task.

    For the record, here is the previous ticket response from your lead support:

    [Hi Sakura,

    I am very sorry about this, and I do appreciate you bringing these things to our attention. We did fix one of the bugs with the Debian picture, and we will look into the CPU usage.

    However, the issue with the module will not be fixed until next week at this point, as the upgrade is a bit more involved. I do apologize for this experience. Since I do not think this VM can meet your expectations at this time, we went ahead and issued a full refund for you so you can find a VM without the current issues we are working through.

    The server is still live as I know you have some data on there, so please take your time to remove it. I do apologize for the experience and I hope we can earn your business again in the future.

    Thank you,

    --
    Danny Dahl
    CEO | DediRock
    Dedicated Servers • Colocation • VPS — 10+ Global Datacenters
    https://www.dedirock.com
    DediRock: The Hosting You Need, Nothing You Don’t

    600 Cleveland Street, Suite 348
    Clearwater, FL 33755]

    I am waiting for your clarification on whether I can keep this specific instance live.

    Best regards,
    Sakura

    Hello @1265578519,

    Thank you for your message. I understand your viewpoint. We are still going through our own process updates to improve service, as well as my own learning.

    As you said you are looking for a partner that can support your technical level, I honestly don't think we are that company for you right now; however, we are getting there. Please accept my apologies and the full refund.

    Thank you.

    Hi Danny (@DediRock ),

    I totally understand. Not every hosting company is built to handle users who actually know how to use a terminal. I should have realized that expecting a standard AES-NI passthrough was asking for too much "innovation" from your team.

    A few updates to close this comedy of errors:

    Migration Complete: I’ve moved everything to RackNerd. It’s quite a refreshing experience—over there, the AES-NI flags actually exist by default! It’s amazing how smooth things run when you don't have to software-emulate encryption like it's 2005.

    The Workaround: Even though my ChaCha20 optimization fixed the 100% CPU spike and brought it down to 20% (saving your host node's resources, you're welcome!), I guess "Refund & Kick" is a much easier business model than "Update & Improve."

    My data is safely backed up and gone.

    I sincerely hope DediRock "gets there" someday. In the meantime, I’ll be enjoying a stable service elsewhere where my "technical level" isn't treated like a bug.

    Thanks for the $7 refund—I'll use it to buy a coffee while I watch my sites run perfectly on a provider that knows how to configure KVM. ☕️

    Best regards,
    Sakura

  • xieyangxieyang Member
    edited February 19

    Hello,I would like to double the bandwidth and add IPv6 address.
    Invoice #24630
    @DediRock

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider
    edited February 19

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:

    @DediRock said:

    @1265578519 said:
    Hi,

    I am writing to report several technical issues/bugs I’ve encountered with my instance:

    Broken Icon: The OS icon (Debian 11) is failing to load and showing a 404 error.
    https://web.archive.org/web/20260216232050/https://send.itzmx.com/files/wmh7j7ALXcVeQWQHiOvVLwQ.png

    Incorrect Disk I/O Units: There is a significant display error in the "Disk Information" chart. The system is incorrectly labeling MB/s as GB/s. For example, a speed of roughly 40 MB/s is being displayed as 42.6 GB/s, which is physically impossible for this hardware.
    https://web.archive.org/web/20260216232155/https://send.itzmx.com/files/nGMvfWtY5kneWONjFEruH6i.jpg

    Please look into these UI/backend bugs and correct the unit scaling.

    Best regards,
    sakura

    Hello @1265578519,

    Thank you very much for bringing this to our attention! We had an update we needed to do on Ubuntu the other day for a customer who experienced the same error, so I will go through all the operating systems to check if this is happening to any others and get them updated. As for the other discrepancy, we’ll do a couple of updates to see if that fixes it. We will keep you posted, thank you again for showing us this. We will also follow up with you on the ticket!

    DediRock Listens™

    Hi @DediRock,

    Thank you for your response here! However, I’m a bit concerned about the internal communication at DediRock.

    The support agent on my ticket (Ticket ID: [#DEW-805849]) just sent me a reply suggesting a complete server recreation and IP change to "fix" these UI bugs, which would result in unnecessary data loss.

    Here is the exact quote from the ticket:

    "After a thorough analysis, our technical team has identified an alternative node... this solution involves recreating your server... Change of IP Address... Data Loss: All data on the current server will be erased."

    As we discussed, these are clearly control panel UI issues (404 icons and unit discrepancies), not a node failure. Recreating my server won't fix the global CSS or calculation logic.

    Could you please sync with the support team so they don't accidentally wipe my data for a panel bug? I’d like to keep my current instance and wait for the updates you mentioned.

    Thanks again!

    Hello @1265578519,

    Totally tracking, there was just a bit of miscommunication internally on this. The update is set for tomorrow, and this should handle both situations. Sorry for the confusion; we will give updates on the progress shortly. Thank you!

    Hi @DediRock,

    I am writing to report a significant performance issue I encountered after migrating a website from Racknerd to my Dedirock VPS.

    While the site runs with only 2-5% CPU usage on Racknerd, it consistently hits 100% CPU usage on Dedirock under similar traffic conditions.

    To investigate, I performed a technical audit on the server:

    Perf Analysis: I used the perf tool to analyze the web server process. The results show that the CPU is almost entirely consumed by OpenSSL AES-related functions.

    CPU Verification: Upon checking /proc/cpuinfo, I discovered that the aes flag is missing from the CPU flag.

    It appears that the AES-NI instruction set is not being passed through from the host to the virtual machine. Since modern web encryption (AES-GCM) relies heavily on these hardware instructions, the lack of hardware acceleration is forcing the CPU to perform encryption via software emulation, leading to the massive performance degradation I am seeing.

    Given that the underlying hardware (Intel Xeon E5 series) physically supports AES-NI, could you please check if this can be enabled/passed through in the virtualization settings?

    I have attached screenshots of the cpuinfo and openssl speed tests for your reference.

    Looking forward to your assistance.
    https://att.itzmx.com/data/attachment/forum/202602/19/012714i20eel9lww19o20u.png

    Best regards,
    sakura

    Hello @1265578519 ok thank you for the information on this. We would like to help, do you have a ticket number? For fastest service as well please use the ticket system, and you can DM me directly, I will help as fast as I can.

    Thank You.

    Hi @DediRock,

    Thank you for the response. I have opened Ticket #XJF-818383, but I am extremely disappointed with the response from your support agent, Mike P.

    Despite our discussion here about the specific AES-NI issue, the support team is still sending me a generic, copy-pasted template:

    Support Agent Mike P. wrote:
    "Following our analysis, we propose recreating your server on an alternative node to resolve the reported issues. Please note: The server will receive a new IP address. All current server data will be lost."

    This is unacceptable. As I’ve demonstrated with perf and /proc/cpuinfo, the 100% CPU usage is caused by the missing AES flag in the virtualization layer.

    This can be fixed directly on the host machine without any data loss or IP change.

    Could you please sync with your technical team to:
    Check the XML/KVM configuration for my VPS on the current node.
    Enable AES-NI pass-through (which is a standard feature for Xeon E5 processors).

    I have already done the technical audit for you; please don't ask me to wipe my data and change my IP for a simple configuration toggle on your side. I am waiting for a technician who understands hardware virtualization flags, not a template reply.

    Best regards,
    sakura

    Hello @1265578519,

    You're very welcome man! I understand about the communication with our customer service; I am continuing to work on the communication channels here. I did respond to your ticket with what I believe is the best solution for now.

    Thank you very much!

    Hi Danny (@DediRock),

    Thank you for your response, but I need to be very direct: Is this a forced refund and service termination? While I appreciate the refund, it seems you are unilaterally terminating my service because your team finds the AES-NI configuration "involved." However, I have already performed a technical workaround on my end that makes the VPS perfectly stable and performant, even without the hardware flags.

    By optimizing my web server to use ChaCha20-Poly1305 (a cipher designed for CPUs without hardware acceleration), I have successfully reduced the CPU usage from 100% down to 20% under the same traffic load.

    Current Cipher Suite: EECDH+CHACHA20 EECDH+ECDSA+CHACHA20 EECDH+aRSA+CHACHA20 !AES !AESGCM !AES256 !AES128 !kRSA !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS !RC4

    https://web.archive.org/web/20260219141857/https://send.itzmx.com/files/mJn3QAvXJ51GczJ1Sbx5Zxt.jpg

    Since I have already solved the performance issue myself, I would like to stay. * I am now satisfied with the 20% CPU usage.

    I do not need you to fix the AES-NI module immediately.

    I have put a do not want to migrate.

    Can I "re-pay" for this server and keep it active indefinitely? Or are you forcing me to leave regardless of the fact that I am now a satisfied user? I am looking for a hosting partner that supports technical users, not one that issues a forced refund to avoid a configuration task.

    For the record, here is the previous ticket response from your lead support:

    [Hi Sakura,

    I am very sorry about this, and I do appreciate you bringing these things to our attention. We did fix one of the bugs with the Debian picture, and we will look into the CPU usage.

    However, the issue with the module will not be fixed until next week at this point, as the upgrade is a bit more involved. I do apologize for this experience. Since I do not think this VM can meet your expectations at this time, we went ahead and issued a full refund for you so you can find a VM without the current issues we are working through.

    The server is still live as I know you have some data on there, so please take your time to remove it. I do apologize for the experience and I hope we can earn your business again in the future.

    Thank you,

    --
    Danny Dahl
    CEO | DediRock
    Dedicated Servers • Colocation • VPS — 10+ Global Datacenters
    https://www.dedirock.com
    DediRock: The Hosting You Need, Nothing You Don’t

    600 Cleveland Street, Suite 348
    Clearwater, FL 33755]

    I am waiting for your clarification on whether I can keep this specific instance live.

    Best regards,
    Sakura

    Hello @1265578519,

    Thank you for your message. I understand your viewpoint. We are still going through our own process updates to improve service, as well as my own learning.

    As you said you are looking for a partner that can support your technical level, I honestly don't think we are that company for you right now; however, we are getting there. Please accept my apologies and the full refund.

    Thank you.

    Hi Danny (@DediRock ),

    I totally understand. Not every hosting company is built to handle users who actually know how to use a terminal. I should have realized that expecting a standard AES-NI passthrough was asking for too much "innovation" from your team.

    A few updates to close this comedy of errors:

    Migration Complete: I’ve moved everything to RackNerd. It’s quite a refreshing experience—over there, the AES-NI flags actually exist by default! It’s amazing how smooth things run when you don't have to software-emulate encryption like it's 2005.

    The Workaround: Even though my ChaCha20 optimization fixed the 100% CPU spike and brought it down to 20% (saving your host node's resources, you're welcome!), I guess "Refund & Kick" is a much easier business model than "Update & Improve."

    My data is safely backed up and gone.

    I sincerely hope DediRock "gets there" someday. In the meantime, I’ll be enjoying a stable service elsewhere where my "technical level" isn't treated like a bug.

    Thanks for the $7 refund—I'll use it to buy a coffee while I watch my sites run perfectly on a provider that knows how to configure KVM. ☕️

    Best regards,
    Sakura

    Hey @1265578519,

    I totally understand, man. We'll take this experience and improve; I do appreciate you giving us a try.

    That is very good news that the migration went well and you have found a host that can suit your needs, they have amazing service over there. Again I do apologize for the expirence, thank you.

  • DediRockDediRock Member, Patron Provider

    @xieyang said:
    Hello,I would like to double the bandwidth and add IPv6 address.
    Invoice #24630
    @DediRock

    Hello @xieyang,

    Awesome, man! You bet. Thank you very much for the order. We went ahead and doubled your bandwidth and also added IPv6.

    Thank you so much have a great day!

    Full Upgrade™

  • Hello,I would like to double the bandwidth and add IPv6 address.
    Invoice #25225
    @DediRock

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @huangpc said:
    Hello,I would like to double the bandwidth and add IPv6 address.
    Invoice #25225
    @DediRock

    Hey @huangpc,

    Awesome, man, thank you so much! Absolutely we went ahead and doubled your bandwidth and also added IPv6.

    Have a great day!

  • Hi @DediRock , can I also get double bandwidth + IPv6 address? :)
    Invoice #25279
    Much thanks

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @laptop said:
    Hi @DediRock , can I also get double bandwidth + IPv6 address? :)
    Invoice #25279
    Much thanks

    Hello @laptop,

    You bet, man! Thank you very much for the order. We went ahead and doubled your bandwidth and also added IPv6.

    Thank you so much!

    Thanked by 1laptop
  • DediRockDediRock Member, Patron Provider

    @blackhiden said:
    I always monitor this thread, hopefully there will be double of this offer:

    @DediRock said: Promo VPS Saver NY BF 2025

    30 GB SSD Storage
    2 GB RAM
    1 vCPU Core
    2 TB Bandwidth
    1 Gbps Network Port
    1 IPv4 Address
    KVM Virtualization

    Promotional Price: $6.75/Year

    Order Now Promo VPS Saver NY BF 2025

    but the price around USD 10~12/year

    Hey @blackhiden can you clarify please :) Let's see what I can do.

  • Great!
    The link is still active—can I still buy it?

    Thanked by 1DediRock
  • CurllenCurllen Member

    Invoice #27733
    order Number: 6067187492
    Can i get extra bandwidth and IPv6? Thanks.

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @moyashi said:
    Great!
    The link is still active—can I still buy it?

    Hello @moyashi sorry for such a delayed response :) Yep they are still available :)

    Thanked by 1moyashi
  • DediRockDediRock Member, Patron Provider

    @Curllen said:
    Invoice #27733
    order Number: 6067187492
    Can i get extra bandwidth and IPv6? Thanks.

    Hello @Curllen,

    Yep, you bet man, went ahead and doubled the bandwidth, we also added IPv6, I greatly appreciate you choosing DediRock, let me know if there is anything else we can do for you, thank you.

    Full Upgrade™

  • Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #26822
    Invoice #27039

    Thank you!

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @ibidapopo said:
    Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #26822
    Invoice #27039

    Thank you!

    Hello @ibidapopo,

    Awesome man, thank you for both orders, definitely glad to have you aboard, know it is never too late, we went ahead and doubled your bandwidth and added IPv6 on both servers, thank you so much for your orders and your support.

    A Double-DediRock Offender™

    Welcome To The Rock™

  • @DediRock said:

    @ibidapopo said:
    Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #26822
    Invoice #27039

    Thank you!

    Hello @ibidapopo,

    Awesome man, thank you for both orders, definitely glad to have you aboard, know it is never too late, we went ahead and doubled your bandwidth and added IPv6 on both servers, thank you so much for your orders and your support.

    A Double-DediRock Offender™

    Welcome To The Rock™

    Double-DediRock Offender™
    B)

    Thanks again!

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @ibidapopo said:

    @DediRock said:

    @ibidapopo said:
    Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #26822
    Invoice #27039

    Thank you!

    Hello @ibidapopo,

    Awesome man, thank you for both orders, definitely glad to have you aboard, know it is never too late, we went ahead and doubled your bandwidth and added IPv6 on both servers, thank you so much for your orders and your support.

    A Double-DediRock Offender™

    Welcome To The Rock™

    Double-DediRock Offender™
    B)

    Thanks again!

    Haha :) you bet man!

  • Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #27790

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    Hello @Valerian,

    Hey man, thank you so much for the order and welcome aboard! :) I definitely went ahead and doubled your bandwidth and also added IPv6. Let me know if you need anything else. Have a great day!

    Full Upgrade™

  • jjljjl Member

    Invoice #27850 and Invoice #27851. I would like to get extra bandwidth and IPv6.

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @jjl said:
    Invoice #27850 and Invoice #27851. I would like to get extra bandwidth and IPv6.

    Hello @jjl,

    Awesome thank you so much for both orders. I greatly appreciate it. I went ahead and doubled your bandwidth also added IPv6 to both. Thank you again and have a great day.

    A Double-DediRock Offender™

  • Hi, when will the VPS be available again? They're all sold out.

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @panjimanusia said:
    Hi, when will the VPS be available again? They're all sold out.

    Hello @panjimanusia,

    I am very sorry for the inconvenience. I do believe I will have nodes all set up by next week. Thank you very much for your interest. I am looking forward to having you on board.

    The Rock Provides™

  • shuishanshushuishanshu Member
    edited May 9

    Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #30666

    Thank you!

    Thanked by 1DediRock
  • andhirtoandhirto Member

    Hi, any estimate when the VPS will be available again?
    I wanted to buy, but it looks like it’s already sold out.

    Thanked by 1DediRock
  • DediRockDediRock Member, Patron Provider

    @shuishanshu said:
    Hi @DediRock,
    I recently joined the DediRock train.
    I hope it is not too late to get the double bandwidth and IPv6.

    Invoice #30666

    Thank you!

    Hello @shuishanshu,

    Very awesome and I am glad to have you aboard, and thank you so much for choosing DediRock. It is definitely not too late, and we went ahead and doubled your bandwidth, and we also added IPv6. Thank you so much, and have a great day, and let me know if you ever need anything.

    The DediRock Family™

  • DediRockDediRock Member, Patron Provider

    @andhirto said:
    Hi, any estimate when the VPS will be available again?
    I wanted to buy, but it looks like it’s already sold out.

    Hello @andhirto,

    Thank you very much for your message, and I am sorry for the inconvenience, however, we will be restocking by the end of the week. Thank you so much for your interest.

    Thanks

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