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I have been waiting for the promised bonus for almost 3 weeks. @DeluxHost How long to wait for it? Or is there no point in waiting?
Bonuses are only offered, but bonuses are not accrued
Order Number: 4442873997
Could I get an extra vcore please?
Do you maintenance server in every day? damn it, again server is offline.
Hello, Today is our DC migration day, as announced.
What tool are you using for this dashboard? Looks detailed without being cluttered.
V-3 is missing as I previously written.
I'm pretty sure it is hyperping.io
Solved, thanks
Maybe that fix my V series VPS. its been offline for 48 hours with no response to my ticket and had to be powered off at least once a week.
Xeon and Ryzen (Netherlands) have been offline for over 2 hours. Also, bonuses have not yet been credited on request.
It's that maintenance that has been announced days ago by email and also here.
https://status.deluxhost.net/
The first notice was sent more than a month ago, but unfortunately we continue to receive waves of tickets, we are doing as quickly as possible to get everything online
May i get a port upgrade bonus please ?
Order Number: 2886192190
I just reinstalled my computer's operating system today and was planning to test my source code, but it turns out your server is under maintenance. Looks like I'll have to try something else.
Order Number: 0502-1412-2026
Port upgrade would be nice
@DeluxHost
should've been done by now its 18:22 CET
@DeluxHost
19:20 !!!
"Maintenance window: 06:30 – 18:00 CET."
The servers are coming back online, but there are many VMs and it's taking time.
We're currently checking some nodes.
@DeluxHost now 19:27 CET "Maintenance window: 06:30 – 18:00 CET." and still time increasing in every 30 min, no response of chat or ticket. estimated hours was 8 but more than 13 hours passed but still services offline
where can I find order id? on invoice there is only invoice number?
You must look for the email that has as subject "Order Confirmation"
I received my invoice payment confirmation 10 hours ago, but the order confirmation hasn't arrived yet. I'm guessing this might be related to the recent migration? Any info would be appreciated.
Most probably. I recommend you to open a ticket in few hours, when you'll see that the account area is fully functional again. I'm sure they will sort out for you.
Same here. @DeluxHost can you please provide a confirmed timeline?
The servers are starting up, but it takes time due to the high number of servers.
The team is still working to improve and fix a problem on two nodes, but nothing that seems serious, we thank you for your trust and patience, this is just the beginning ❤️
The network will be stronger than ever from today, with further improvements in the coming days.
@DeluxHost still services offline
"fix problem on two nodes" - is that IPv6 not working (which is the case with my VPS, IPv4 works)? Otherwise I have to submit a ticket for it...
Please wait calmly. I’m sure they are working intensively, and the result will be great.
Wishing them good work.
The maintenance is still in progress at the moment, as the technicians are at work, it is not finished yet, as there have been some complications on network side too, what I can advise you is to wait, it will surely be resolved soon.