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Comments
Awesome offers, DediRock! Gonna buy up some for backup. Is Port 25 enabled on NY VPS promos?
Hello @buffetc awesome man thx! Correct Port 25 is opened by default. Thank you!
Hello. Just placed a first order with DediRock.. Could you please double bandwidth and add IPv6? (Invoice #24650)
Instant deployment, very smooth so far. Thanks!
Hello,I would like to double the bandwidth and add IPv6 address.
Invoice #24801
Hello @cbbg,
Very sorry for the wait! You bet, we went ahead and doubled your bandwidth and also added IPv6. I really do appreciate your support. Have a great day and enjoy the rest of your weekend!
Full Upgrade™
Hello @YJN,
Awesome man, thank you so much! I greatly appreciate the order. We went ahead and doubled the bandwidth and also added IPv6. Thank you so much!
Live The Dream™
Hello, I also want to double my bandwidth and add an IPv6 address.
Invoice #24943
Hello @ctix,
Awesome, thank you so much for the order! We definitely doubled your bandwidth and also added IPv6. Thank you so much have a great day!
The DediRock Magic™
Hello,I would like to double the bandwidth and add IPv6 address.
Invoice #24942
By the way, I noticed that the CPU performance of the VPS I purchased is a bit weak, it's an E5 2660V3, while the other one is an E5-2697 v3. It would be best if you could help me reactivate it on a more powerful server.
Hello, I would like to double my bandwidth and add IPv6 address.
Invoice #24988
Thanks!
Hi,
I am writing to report several technical issues/bugs I’ve encountered with my instance:
Broken Icon: The OS icon (Debian 11) is failing to load and showing a 404 error.
https://web.archive.org/web/20260216232050/https://send.itzmx.com/files/wmh7j7ALXcVeQWQHiOvVLwQ.png
Incorrect Disk I/O Units: There is a significant display error in the "Disk Information" chart. The system is incorrectly labeling MB/s as GB/s. For example, a speed of roughly 40 MB/s is being displayed as 42.6 GB/s, which is physically impossible for this hardware.
https://web.archive.org/web/20260216232155/https://send.itzmx.com/files/nGMvfWtY5kneWONjFEruH6i.jpg
Please look into these UI/backend bugs and correct the unit scaling.
Best regards,
sakura
Hello @1265578519,
Awesome, thank you so much for the order! We definitely went ahead and doubled your bandwidth and also added IPv6. Thank you so much have a great day!
Live The Dream™
Hello @1265578519,
Thank you very much for bringing this to our attention! We had an update we needed to do on Ubuntu the other day for a customer who experienced the same error, so I will go through all the operating systems to check if this is happening to any others and get them updated. As for the other discrepancy, we’ll do a couple of updates to see if that fixes it. We will keep you posted, thank you again for showing us this. We will also follow up with you on the ticket!
DediRock Listens™
Hi @DediRock,
Thank you for your response here! However, I’m a bit concerned about the internal communication at DediRock.
The support agent on my ticket (Ticket ID: [#DEW-805849]) just sent me a reply suggesting a complete server recreation and IP change to "fix" these UI bugs, which would result in unnecessary data loss.
Here is the exact quote from the ticket:
"After a thorough analysis, our technical team has identified an alternative node... this solution involves recreating your server... Change of IP Address... Data Loss: All data on the current server will be erased."
As we discussed, these are clearly control panel UI issues (404 icons and unit discrepancies), not a node failure. Recreating my server won't fix the global CSS or calculation logic.
Could you please sync with the support team so they don't accidentally wipe my data for a panel bug? I’d like to keep my current instance and wait for the updates you mentioned.
Thanks again!
Invoice #24746
Could you plz hook me up with a bit extra bandwidth and a IPv6?
Hello, I also want to double my bandwidth and add an IPv6 address.
Invoice #25137
Can I get hooked up with double bandwidth and IPv6 for Invoice #24088?
Thanks!
Can I get hooked up with double bandwidth and IPv6 for Invoice #25145?
Thanks!
Hello @1265578519,
Totally tracking, there was just a bit of miscommunication internally on this. The update is set for tomorrow, and this should handle both situations. Sorry for the confusion; we will give updates on the progress shortly. Thank you!
Hello @YJN,
Absolutely! Thank you very much for the order. We went ahead and doubled the bandwidth and also added IPv6.
In terms of the CPU performance, could you please do me a favor and open a ticket? We can review what's going on and will help any way we can. Thank you again, have a great day, and talk to you soon!
Host With DualStack Dan™
Hello @liihone,
Awesome! We can definitely hook you up. I went ahead and doubled your bandwidth and also added IPv6. Thank you so much have a great day!
Double The Doubling™
Hello @CyberAngel,
Hello! Thank you very much for the order. I absolutely went ahead and doubled your bandwidth and also added IPv6. I greatly appreciate your support!
Full Upgrade™
Hello @Peppery9,
You bet, man! I went ahead and hooked you up with double the bandwidth and also added IPv6. Thank you so much for your support have a great day!
The DediRock Magic™
Hello @cybertech,
Whoa!! Thank you for your second order!
You are now officially A Double-DediRock Offender™.
Thank you very much for that! I also went ahead and doubled your bandwidth and added IPv6. Thank you so much!
2 Servers Is The Gateway Drug To 10™
Hi @DediRock,
I am writing to report a significant performance issue I encountered after migrating a website from Racknerd to my Dedirock VPS.
While the site runs with only 2-5% CPU usage on Racknerd, it consistently hits 100% CPU usage on Dedirock under similar traffic conditions.
To investigate, I performed a technical audit on the server:
Perf Analysis: I used the perf tool to analyze the web server process. The results show that the CPU is almost entirely consumed by OpenSSL AES-related functions.
CPU Verification: Upon checking /proc/cpuinfo, I discovered that the aes flag is missing from the CPU flag.
It appears that the AES-NI instruction set is not being passed through from the host to the virtual machine. Since modern web encryption (AES-GCM) relies heavily on these hardware instructions, the lack of hardware acceleration is forcing the CPU to perform encryption via software emulation, leading to the massive performance degradation I am seeing.
Given that the underlying hardware (Intel Xeon E5 series) physically supports AES-NI, could you please check if this can be enabled/passed through in the virtualization settings?
I have attached screenshots of the cpuinfo and openssl speed tests for your reference.
Looking forward to your assistance.
https://att.itzmx.com/data/attachment/forum/202602/19/012714i20eel9lww19o20u.png
Best regards,
sakura
Hello @1265578519 ok thank you for the information on this. We would like to help, do you have a ticket number? For fastest service as well please use the ticket system, and you can DM me directly, I will help as fast as I can.
Thank You.
I always monitor this thread, hopefully there will be double of this offer:
but the price around USD 10~12/year
Hi @DediRock,
Thank you for the response. I have opened Ticket #XJF-818383, but I am extremely disappointed with the response from your support agent, Mike P.
Despite our discussion here about the specific AES-NI issue, the support team is still sending me a generic, copy-pasted template:
Support Agent Mike P. wrote:
"Following our analysis, we propose recreating your server on an alternative node to resolve the reported issues. Please note: The server will receive a new IP address. All current server data will be lost."
This is unacceptable. As I’ve demonstrated with perf and /proc/cpuinfo, the 100% CPU usage is caused by the missing AES flag in the virtualization layer.
This can be fixed directly on the host machine without any data loss or IP change.
Could you please sync with your technical team to:
Check the XML/KVM configuration for my VPS on the current node.
Enable AES-NI pass-through (which is a standard feature for Xeon E5 processors).
I have already done the technical audit for you; please don't ask me to wipe my data and change my IP for a simple configuration toggle on your side. I am waiting for a technician who understands hardware virtualization flags, not a template reply.
Best regards,
sakura
Hello @1265578519,
You're very welcome man! I understand about the communication with our customer service; I am continuing to work on the communication channels here. I did respond to your ticket with what I believe is the best solution for now.
Thank you very much!
Hi Danny (@DediRock),
Thank you for your response, but I need to be very direct: Is this a forced refund and service termination? While I appreciate the refund, it seems you are unilaterally terminating my service because your team finds the AES-NI configuration "involved." However, I have already performed a technical workaround on my end that makes the VPS perfectly stable and performant, even without the hardware flags.
By optimizing my web server to use ChaCha20-Poly1305 (a cipher designed for CPUs without hardware acceleration), I have successfully reduced the CPU usage from 100% down to 20% under the same traffic load.
Current Cipher Suite: EECDH+CHACHA20 EECDH+ECDSA+CHACHA20 EECDH+aRSA+CHACHA20 !AES !AESGCM !AES256 !AES128 !kRSA !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS !RC4
https://web.archive.org/web/20260219141857/https://send.itzmx.com/files/mJn3QAvXJ51GczJ1Sbx5Zxt.jpg
Since I have already solved the performance issue myself, I would like to stay. * I am now satisfied with the 20% CPU usage.
I do not need you to fix the AES-NI module immediately.
I have put a do not want to migrate.
Can I "re-pay" for this server and keep it active indefinitely? Or are you forcing me to leave regardless of the fact that I am now a satisfied user? I am looking for a hosting partner that supports technical users, not one that issues a forced refund to avoid a configuration task.
For the record, here is the previous ticket response from your lead support:
[Hi Sakura,
I am very sorry about this, and I do appreciate you bringing these things to our attention. We did fix one of the bugs with the Debian picture, and we will look into the CPU usage.
However, the issue with the module will not be fixed until next week at this point, as the upgrade is a bit more involved. I do apologize for this experience. Since I do not think this VM can meet your expectations at this time, we went ahead and issued a full refund for you so you can find a VM without the current issues we are working through.
The server is still live as I know you have some data on there, so please take your time to remove it. I do apologize for the experience and I hope we can earn your business again in the future.
Thank you,
--
Danny Dahl
CEO | DediRock
Dedicated Servers • Colocation • VPS — 10+ Global Datacenters
https://www.dedirock.com
DediRock: The Hosting You Need, Nothing You Don’t
600 Cleveland Street, Suite 348
Clearwater, FL 33755]
I am waiting for your clarification on whether I can keep this specific instance live.
Best regards,
Sakura