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CloudCone: Please refund me
I've tried to destory my two VMs because I am very disappointed. The destroy feature has not been functionally for 2 weeks since your system was hacked.
I've sent multiple emails asking for help... Last response was 3 days ago saying you will take a look..
But nothing happens.. Today, it took money from my card. Please could you refund this.
Selected invoices #: 1246760, 1246761
Status: Paid
Total Paid: USD 129.99
Description: Added $129.99 from credit, charged $91.71 from card
Comments
You are rich boy.
Hello!
Done, we have full fix implemented cloud cone refund.
Please check your bank account balance
Contact your bank and chargeback on your card, also ask them block CloudCone transaction
@Cloudcone
Thank you.. cloudcone has refunded me now. Wow.. first time I feel happy since last 2 weeks.
Have some beer and hentai session, relax.
didn't want those bridges anyway
LET is the BEST SUPPORT SYSTEM!
You refund has been delivered to Atlantic Ocean.
It's now a 🥭 but half eaten.
Please collect refunds with Deep Atlanta Storage app.
They did, maybe after the OP's thread.
I've seen one month extension.
Congratulations on updateing your profile picture, happy to see a new upgrade
DYK it's the same physical shirt?
yoursunny broke we can't afford new shirts.
Shirt falling apart it won't last until 2040 update.
yoursunny wants new shirts pls gib.
https://yoursunny.com/t/2026/avatar/
Thanks for the update in this thread. That’s great to hear! Glad everything got sorted and you’re feeling better about it. 😊
Hello Everyone
We wanted to publish a transparent public update here regarding the recent incident that affected a portion of our Los Angeles Budget VPS infrastructure. Many of you asked for a clear explanation, so this comment provides a straightforward breakdown.
For anyone who wants to read the full official statement from our website, you can find it here: https://app.cloudcone.com/incident-346624
During the early hours of Friday, January 30, 2026, our monitoring systems detected that several virtual machines had lost network connectivity. We immediately isolated the affected nodes to prevent further spread, and a full technical and forensic investigation was launched.
From the earliest moments, the team prioritized transparency. Real-time updates were posted on the Official Status Page so customers could follow developments as they happened and stay informed throughout the recovery process.
Scope of Impact
The incident was limited in scope but significant for those affected:
Importantly, no other CloudCone services, products, or datacenter locations were affected. Customer personal information remained secure because personal data, billing records, and payment details are not stored on this third-party platform.
Immediate Response and Security Actions
As soon as the issue was identified, our engineering teams implemented several immediate measures to stabilize the platform and strengthen security:
Throughout the weekend of January 31 to February 1, DevOps Engineers and Support staff worked continuously. Thousands of support requests were handled while teams rebuilt systems and optimized infrastructure to manage the surge in demand. Long days and late nights were spent with one clear goal: restoring services safely while reinforcing the platform.
Recovery Efforts and Customer Support
As the new week began on Monday 2nd of February, CloudCone's systems experienced a large wave of VPS rebuild requests. Teams focused on scaling and optimizing the reinstall process to help customers get back online as quickly as possible. On the support side, the majority of affected customers received quick assistance in restoring any backups they had and resuming normal operations.
Internally, teams held multiple daily coordination meetings to stabilize operations and accelerate recovery efforts. The focus extended beyond short-term fixes; our goal was to rebuild trust through meaningful actions and long-term improvements.
Compensation Measures
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
Platform Improvements and Migration
All Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing prior to the incident and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward.
Moving Forward
This external attack tested the resilience of both our infrastructure and our team. Despite the challenges, we reaffirmed our commitment to transparency, reliability, and continuous improvement.
We sincerely apologize to everyone affected and are grateful for the patience, understanding, and collaboration shown by the CloudCone Community 💚 throughout the recovery process. Many customers worked alongside the team to help rebuild services, and that partnership remains a core part of moving forward together.
As rebuilding continues and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.
In other words, affected customers must pay for 11 months of renewal price, in order to receive the 2-month extension.
Most other providers would simply extend the current billing period without requiring an additional renewal payment.
sunny they are extending the current period by a month, the +2 months at renewal (two times) is extra icing.
You even quoted it bro.
We interpret the quote as: provider will deposit money equivalent to 1/12 of the yearly price.
In this case, if the customer decides no to renew for another year, they cannot get one month service, unless they pay at the higher monthly rate minus the credit.
Same opinion as @yoursunny. "account credits equivalent to one full month" is very different to "extending the current period by a month". Unless those account credits are sufficient to purchase one full month and you can switch from annual payment to monthly.
Ok I see it, damn.
That tells me something about "a vulnerability" in "a third-party platform used as the VPS deployment gateway".
Is there a CVE? Has that vulnerability been fixed?
Under "Actions Taken" I don't see anything about a security update in that third-party platform. So is the vulnerability still there and it's now just more difficult to exploit due to additional firewall rules?
Looks like a ransomware
We released packages vulnerabilities scanner in fivenines earlier this week (just in case).