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DeluxHost.net | LAST CHANCE | Ryzen 9 VPS (W/M) + New N Offer + Storage VPS | From €4/yr and 1,49€/m

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Comments

  • jackpopsjackpops Member

    @DeluxHost said:

    @KnightHider said:

    @DracoBlue said:
    I bought the M-3 and I don’t recommend it. It’s very slow, the disks are extremely slow, and it’s either heavily overloaded or very heavily limited.

    They warned you: (EXTREMELY LIMITED)

    In our M nodes we honestly don't encounter any of the problems listed, on the contrary, they are quite fast and excellent, especially at the proposed price.

    This is my second purchase of your products. I hope they will be more stable so I can continue using them.

    My Order Number: 9285920022

    +1 RAM

    Thank you

  • lburkhlburkh Member

    Order Nr. 8638925318

    Thanks!

  • jaya10jaya10 Member

    Invoice 0702-1467-2026
    +1 vcore

    Thanks

  • vetvettervetvetter Member

    @DeluxHost said:

    @vetvetter said:

    @DeluxHost said:

    @vetvetter said:

    @DeluxHost said:
    Hello,

    we will check the tickets as soon as possible and we will help you all, we only ask you for a little patience, if you have urgent problems and your server is offline feel free to send me your ticket id, if you have problems and have not opened a ticket, do it so that you can solve it.

    My box has been offline for over 2 days now. Is that long enough?? No answer as to why, ticket responses are almost non existent. I'm thinking I just got scammed.

    My ticket number yet again is UAT-694798. I updated the ticket, sent you a dm, and replied numers times here. Unfortunately may just try to do a charge back as I don't know what else to do? :(

    Alright, I’ll check the ticket and see what happened in some min.

    But Calling it a scam seems quite an exaggeration sir, we get hundreds of new customers every month and there aren’t any particular complaints in this regard. :'(

    i'm sorry of course for this.

    I said it looks like I got scammed. From my point of view how does it look? Server is slow as molasses ticket submitted. Server goes suspended on a fully paid for service with no explanation. Down 1 day because of that. You guys finally send me a reply to my ticket saying it's fixed but you guys never made sure my server booted on your end. Down another full day so now 2 days+ at this point.

    I understand being busy but uptime and customer support is important.

    I completely understand your point. In the meantime, your server is back online, and I'll update you in the ticket on what happened. Of course, the lost days will be compensated.

    @DeluxHost - I appreciate the assist finally and we are heading in the right direction. The VM now boots, however I am still seeing poor performance and would like to move nodes as indicated in my ticket update and outline you asked for. UAT-694798

    I would like to get that done sooner then later as I have spent a good bit of my time along with incurring significant downtime(2+ days) because of the issue.

    I would also like to make sure I get my freebie, although I was trying to get a better read on the VM to chose between +10gb or space or +1 CPU core. However on this node the extra core isn't going to do any good as the VM can't get the CPU time to even use (2) cores let alone (3).

    +10gb of space

    Order Number: 9409470192

  • JukkasJukkas Member

    Order Number: 8244038400
    +1 RAM

    Thank you

  • yufuyufu Member

    Order Number: 8836985148
    +1 vCore
    +1 GB RAM (very limited availability)
    Upgrade to 10G network port

    Please consider adding vcore first, thanks.

  • yufuyufu Member

    Order Number: 4062396381

    +1 vCore
    +1 GB RAM (very limited availability)
    Upgrade to 10G network port

    Please consider adding vcore first, thanks.

  • pinky1234pinky1234 Member

    I just wonder when @DeluxHost going to answer my ticket. its been 10 days.

    Ticket #VSE-874761 - VPS Server Move TO NVME

  • robachickenrobachicken Member

    @robachicken said:
    Order Number: 3501214061
    Could I get an extra vcore please?

    @DeluxHost checking if you missed this one? Not seeing any changes from the standard order.

  • DeluxHostDeluxHost Member, Patron Provider

    @robachicken said:

    @robachicken said:
    Order Number: 3501214061
    Could I get an extra vcore please?

    @DeluxHost checking if you missed this one? Not seeing any changes from the standard order.

    we are continuing to deliver them, you will surely have it soon

    Thanked by 1robachicken
  • jackpopsjackpops Member

    @DeluxHost said:

    @robachicken said:

    @robachicken said:
    Order Number: 3501214061
    Could I get an extra vcore please?

    @DeluxHost checking if you missed this one? Not seeing any changes from the standard order.

    we are continuing to deliver them, you will surely have it soon

    This is my second purchase of your products. I hope they will be more stable so I can continue using them.

    My Order Number: 9285920022

    +1 RAM

    Thank you

  • cintucintu Member

    order id: #10632 +1 vCore

  • DeluxHostDeluxHost Member, Patron Provider

    https://status.deluxhost.net/history/mw_OUahOgC1G69TfQ

    Please remember that maintenance will be taking place in an hour, our status page always remains updated.

    Thanked by 1cintu
  • CalypsoCalypso Member

    @DeluxHost said:
    https://status.deluxhost.net/history/mw_OUahOgC1G69TfQ

    Please remember that maintenance will be taking place in an hour, our status page always remains updated.

    Didn't get that announcement before through mail. Only after experiencing IPv6 outage for almost an hour and last 10 minutes ultra high latency (>1000ms where usually 4 ms) on both IPv4 and now IPv6 (back again) I see this message... "A few minutes downtime" is now over an hour of unable to use... Guess the check came out negative?...

  • stupidusernamestupidusername Member

    Order ID: #19472

    +1 vCore, please

  • DeluxHostDeluxHost Member, Patron Provider

    @Calypso said:

    @DeluxHost said:
    https://status.deluxhost.net/history/mw_OUahOgC1G69TfQ

    Please remember that maintenance will be taking place in an hour, our status page always remains updated.

    Didn't get that announcement before through mail. Only after experiencing IPv6 outage for almost an hour and last 10 minutes ultra high latency (>1000ms where usually 4 ms) on both IPv4 and now IPv6 (back again) I see this message... "A few minutes downtime" is now over an hour of unable to use... Guess the check came out negative?...

    Hello!

    To check for maintenance or incidents, our status page remains the best option.

    As for maintenance, there were some nodes that were experiencing issues, and we've made the necessary changes. So, yes, the downtime lasted more than a few minutes, but everything seems to be fine at the moment, the servers are already mostly up and running.

    We are continuing to monitor the issues in question to see if they have actually been resolved.

  • CalypsoCalypso Member

    @DeluxHost said:

    To check for maintenance or incidents, our status page remains the best option.

    So basically I have to check your status page daily because you are not willing to send out mail that maintenance will take place. Instead you have already sent out a few mails about the move of datacenter, a mail about AI support removal, ToS updates, etc. It shouldn't be that hard to just send out planned maintenance in a mail, right?

    As for maintenance, there were some nodes that were experiencing issues, and we've made the necessary changes. So, yes, the downtime lasted more than a few minutes, but everything seems to be fine at the moment, the servers are already mostly up and running.

    Outage of an hour is way more as a few minutes. Something went really wrong in my opinion - learn from it that next time you don't downplay beforehand but take "worst case" into account...

  • LebboLebbo Member
    edited February 9

    Got a +1 vCPU bonus. Thanks. The machine has become practically unresponsive. It freezes within 10 minutes after every reboot now.
    Even when I turn off this glitchy thing, It sometimes turns on automatically

  • DeluxHostDeluxHost Member, Patron Provider

    @Calypso said:

    @DeluxHost said:

    To check for maintenance or incidents, our status page remains the best option.

    So basically I have to check your status page daily because you are not willing to send out mail that maintenance will take place. Instead you have already sent out a few mails about the move of datacenter, a mail about AI support removal, ToS updates, etc. It shouldn't be that hard to just send out planned maintenance in a mail, right?

    As for maintenance, there were some nodes that were experiencing issues, and we've made the necessary changes. So, yes, the downtime lasted more than a few minutes, but everything seems to be fine at the moment, the servers are already mostly up and running.

    Outage of an hour is way more as a few minutes. Something went really wrong in my opinion - learn from it that next time you don't downplay beforehand but take "worst case" into account...

    Since we've been sending a lot of emails lately, I've opted not to do so and instead posted it on our status page. But Yes, in my opinion, it should be checked when there are problems or maintenance, as it's the primary option. I don't see anything strange or wrong with it, but that doesn't mean we won't send an email next time, it's definitely a more convenient option for everyone of course, If this may have caused problems, I'm sorry.

    Regarding maintenance, we've resolved all the issues by conducting thorough checks. Given the recent issues reported, we've done everything we can, and as unfortunately happens, unexpected issues are always around the corner, Most of the nodes, however, actually started working again after a very short time.

    now we are still monitoring the progress.

    Thanks for the feedback, though.

  • DeluxHostDeluxHost Member, Patron Provider

    @Lebbo said:
    Got a +1 vCPU bonus. Thanks. The machine has become practically unresponsive. It freezes within 10 minutes after every reboot now.

    Open a ticket please sir

  • abadeabade Member

    Order Number: 8717242521
    Product/Service: Offer W - W-3
    +1 vCore，thanks

  • CalypsoCalypso Member

    @DeluxHost said:

    Since we've been sending a lot of emails lately, I've opted not to do so and instead posted it on our status page.

    So basically what you're saying here is you consider "We've turned off our AI experiment" more important as "We will do maintenance and you will experience downtime". Nice to know where your priorities are.

    Even yesterday afternoon you've sent a reminder (yes, reminder) about the DC move next week (yes, next week). May I conclude that the maintenance of today had just popped up after that? That makes things even worse...

    But Yes, in my opinion, it should be checked when there are problems or maintenance, as it's the primary option.

    I have several dozens of VPSes with almost as much providers. A daily routine of "checking status pages" in case some maintenance will take place is just plain stupid.

    You made a misjudgement how to communicate your price raise - this is another big misjudgement. What's the next one?

  • DeluxHostDeluxHost Member, Patron Provider

    I appreciate your feedback and we're taking note of it.

    I don't want to spark unnecessary discussion.
    I think our points of view are clear enough.

    The situation could have been handled better, but there's no point in making a drama out of it.

    Have a good day and thank you again. :)

  • LULUGLULUG Member

    Order Number: 2406571555

    +10 GB Storage

    Thank you

  • th108th108 Member

    Hey @DeluxHost
    I would like to subscribe to updates on status.deluxhost.net but i don't see V-03.

  • sigurleifur_erikssonsigurleifur_eriksson Member
    edited February 10

    Hi @DeluxHost
    Invoice: 0902-1565-2026
    +1GB RAM please
    Thank you

  • harvindersinghharvindersingh Member

    My servers went down at 6:50am GMT and have not come back online… but I do not see anything on the status page about maintenance

  • XytronixXytronix Member
    edited February 10

    Performance of VPS have decreased again and there are severe latency problems occuring multiple times a day. According to them its a DDoS, so far I haven't seen a reminder about a scheduled migration of my server.

    Even if that would be the case, why isn't every customer informed about this?

    We want to be fully transparent with you: over the past few days we have been experiencing multiple DDoS attacks targeting parts of our network. These attacks explain the short but recurring connectivity drops you are observing at specific times of the day, and they align with the timestamps you reported.

    At the moment:

    We are actively improving our mitigation configurations

    We are tuning network-level protections and routing policies

    We are reinforcing the overall infrastructure to better absorb and filter these attacks

    In addition, we would like to inform you that we are in the process of a planned migration to a new data center, scheduled for mid-February.

    This new DC will provide:

    Stronger upstream DDoS protection

    Improved routing stability

    A more resilient network architecture

    Once this migration is completed, these issues will no longer occur, and you should see a significantly more consistent uptime.

    We understand the impact this has on business use cases and appreciate your patience during this transition period. If you notice any major changes or prolonged outages outside of these short drops, please let us know immediately.

  • DeluxHostDeluxHost Member, Patron Provider

    We are investigating some possible disconnections, we will keep you informed :)

    Thanked by 1harvindersingh
  • DeluxHostDeluxHost Member, Patron Provider

    @Xytronix said:
    Performance of VPS have decreased again and there are severe latency problems occuring multiple times a day. According to them its a DDoS, so far I haven't seen a reminder about a scheduled migration of my server.

    Even if that would be the case, why isn't every customer informed about this?

    Hello,

    Do you already have an open ticket for these quality issues?

    this is a message that has nothing to do with today btw, i’m checking of course

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