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I'm sure they have been absolutely swamped with tickets, I'd be pleased that they're at least giving you a response that's telling you what is up, instead of leaving you completely in the dark.
How much was your service's monthly fee? That's pretty much the most you can expect to get back, in fact, it would be similar under our own SLA policies too. I'm just thankful that we're using a completely different software stack to all these companies that are getting hacked recently because as a host this is the last thing I'd want to wake up to deal with.
Wow, a whole dedicated thread to one not reading the ToS you agreed to.
zh:
However you raise a important point here. I hope @Cloudcone will inform the customers about the incident via official channels ASAP. So far they seem to have only acknowledged it via tickets and here on LET.
Right, too bad users did not actually backup their data as the OP in the thread in question advertised. (tbh this part could've been edited later)
In any case, not having backups of important stuff is just silly, no matter what the reputation of the provider is.
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"We recommend to activate your Disaster Recovery Plan"
Yes, many times all we really need is a sincere apology. After all, rationally speaking, we can understand and sympathize with being hacked... Haha... It's all their damn PR team's fault for not doing their job.
= shit broke, hope you have a second copy.
Asking for a friend.
I'm sure it's coming, they're probably still dealing with the aftermath. Remember that us hosts are only human and only have so much time to go around.
A personalised apology for issues is probably off the cards for low end pricing, though it's not unheard of at the mid to higher end, especially in my country.
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I mean, with 25 VMs doing nothing, not having a ridiculous number of copies would be the real disaster.
Wait… ?
This was posted shortly before the CC hack incident, later edited - not sure what was added. Possibly a wild coincidence given that some people don't like CloudCone for various reasons.
I already have a backup on RAID 0
ya....ur right
No offense to any provider.
We all know when we have a problem, we all had a few.
That said, issuing a simple “something broke, we’re assessing the situation” message is pretty much best practice at this point. It doesn’t matter if you’re running one server in a basement or operating in 23 locations worldwide.
The technical issue may take time to fix, but communication costs nothing.
That skill usually comes with age and experience, I presume.
Bro, 25, nice, respect
Any of them doing at least backup of important "lady with few clothes".link ???
Same, asking for a friend.
Yes, I completely agree with what you said. Actually, any problem can be solved through communication and a solution that satisfies everyone; it's not a big deal. Many things, once discussed, will turn out quite well. They clearly don't understand this, and refusing to communicate is often the worst possible solution.
Absolutely, I'd be completely lying if I said that there has never been a problem with what I operate, every host has had troubles of some sort. I am however extremely grateful that the issues I have had were nowhere near this severe, I would wish it on nobody, this kind of thing can kill even a decent size company.
Sounds like CloudCone issued a similar statement in the tickets to OP.
I wish them well, hopefully they're able to recover from this.
I wish i had backups that hot…
turns out it's just 25 copies of my emails.
my life is boring.
Man, just do back-ups next time. It would've saved you a lot of trouble.
As for what you have stored over 4 years, I think you should be able to recover some stuff. You probably have some of the code stored in other locations, either git repositories locally. Maybe some repositories were also deployed on other servers and you could get the code from there?
Wish you can recover as much as possible. Just sit for a moment think where you could've stored it. I don't think I will be gone.
Yes, I have backups of the code from the last two years. But the older code is completely lost. That's why I'm angry at their indifferent attitude. If the code from the last two years were also lost, I think I would find a quiet corner and cry my heart out right now.
Hmmmm, I bet there is something important in those e-mails.
Nobody backs up mails to 25 locations, unless there is something important there.
Maybe some BTC wallet address holding 1000 Credits?
Just messing around here
.... 500 Credits?
Whatever works man, just no physical damage to stuff and living stuff
Or, option B is to troll around here until you feel better.
Whatever works
thanks bro
I highly recommend option B
It is fun.
Disclaimer: that does not save you ass being roasted at some point, so don't take shit personally.
Cheers!
Did those apologies get your data back?
If not, why haven't you learned to backup your data since then?
also if you already learn to backup your data (not enough people have said that!)
also do not backup your data on the same provider service.
internal provider backup is also not backup - it can be used as a snapshot or something, but it's not a backup.
TL;DR: Anything that you can try to blame someone else is not a backup.
any cloudcone refugee backup deals? lol