DeluxHost.net | NEW Y Series from €4/year + W Series Ryzen 9950X VPS | NVMe | NED

Comments

• DeluxHost Member, Patron Provider

  January 22

  @0xhidden said:
  Dmca ignore or not sir?

  No sir

  Thanked by 1zephyr32
• DeluxHost Member, Patron Provider

  January 22

  @Razorx95 said:
  Refund Delay Experience with Delux VPS (Ticket #DJM-675332)

  I wanted to share my experience with Delux to inform others, particularly regarding their refund handling.

  I purchased a VPS under Offer Y (Y-3). The service itself was actually fine, performance was decent and I don’t have anything negative to say about the product. However, I decided I needed something with more power and, per their terms and conditions, I requested a cancellation and refund within the 12-hour window. I also cancelled the service properly within that timeframe.

  The issue started with support response times and confusion. After waiting 2–3 days, a representative replied saying I needed to request cancellation, which I had already done within the allowed period. I replied explaining this. Another 2–3 days passed, and the same representative then said the refund had been processed.

  At the time of writing this, it has been over 9 working days (11 days including weekends) since I was told the refund was processed, and I still haven’t received it.

  I want to be clear: this isn’t a complaint about the VPS itself. The problem is the customer service side, slow responses, repeated explanations, and having to chase a refund that should have been straightforward. For a low-end provider, delays like this might not seem unusual, but it’s still something potential customers should be aware of.

  Hopefully Delux sees this and resolves it soon. I’d prefer to leave this on a positive note, but at the moment I felt it was fair to warn others to be cautious if you expect timely refunds.

  Hi, we're usually very quick with refunds. The delay is likely due to the refund manager being on vacation and recently returning. However, if you were told your refund was issued, that should be the case. I'll check your ticket shortly to see what happened. I'll let you know within a few hours.
• Niklaus1911 Member

  January 22

  Order number #5916714999
• zsssisbw Member

  January 23

  Order Number: 2773272607
  Additional vCore, if possible, would be awesome
• zephyr32 Member

  January 23

  @DeluxHost said:

  @default said:

  .

  We'll send an email later this week explaining how to get them and what they'll get.
  We won't leave them empty-handed.

  @DeluxHost any news on that?
• DeluxHost Member, Patron Provider

  January 23 edited January 23

  @zephyr32 said:

  @DeluxHost said:

  @default said:

  .

  We'll send an email later this week explaining how to get them and what they'll get.
  We won't leave them empty-handed.

  @DeluxHost any news on that?

  Today/Tomorrow

  Thanked by 1zephyr32
• Roddy Member

  January 23 edited January 23

  @DeluxHost You forgot my gift. Order Number: 5096748496 (W-1). RAM if it's possible
• TheKlikoFF Member

  January 23

  Order number: 7891000936
  🎁 +1 vCore please
• Saragoldfarb Member, Megathread Squad

  January 23

  @DeluxHost

  Are prices recurring?

  Thanked by 1KeyGenMe
• rober7 Member

  January 24

  @DeluxHost are we getting the bonuses?
• DeluxHost Member, Patron Provider

  January 24 edited January 24

  @Saragoldfarb said:
  @DeluxHost

  Are prices recurring?

  At the time, the intention was to keep those offers recurring at the same price.
  It became clear recently that this assumption was not always predictable or sustainable.

  For this reason, future offers will only be labeled as recurring when this can be clearly guaranteed and stated upfront, including in our ToS.

  It's my fault for having misspoken and not having met expectations, I take the responsibility for that.

  Thanked by 2Saragoldfarb ws6895
• DeluxHost Member, Patron Provider

  January 24

  @rober7 said:
  @DeluxHost are we getting the bonuses?

  soon!
• yooz Member

  January 25

  Order Number: 5425154287
  Add RAM please, if possible
• farukir Member

  January 25

  I've lost patience with the freebies. While the package is great, I've found over time that the performance isn't particularly strong, so I probably won't renew next month
• cyberlight Member

  January 25

  Hi! Can I get a bonus?
  Order Number: 8257989252
  Thanks!
• kifezyriro Member

  January 25

  Hi, I'm experiencing massive packet loss (40-70%) on my VPS. The server is currently unusable.

  Ticket ID: #FFG-806292

  Stats:
  Packet Loss: 40% (constant)
  Latency: 1.0ms
  Troubleshooting done: Firewall disabled, system rebooted, interface reset. No changes.
  Please investigate the network status and answer the ticket asap.
• ItsHass Member

  January 25

  any restocks on these ?
• tenpera Member

  January 25

  they're down...
• tenpera Member

  January 26

  server is not even pinging, Ticket ID: #CJN-189124
• Roddy Member

  January 26

  @DeluxHost said:

  @rober7 said:
  @DeluxHost are we getting the bonuses?

  soon!

  when?
• EnzVps Member

  January 26

  Hello,
  the system does not let me open tickets because I have one related to NVME 'On Hold'. I have an active Z offer and I wanted to reply to the email for 'Compensatory Options'.
  I replied to the email you sent me (the only possibility I have to contact you).
  Thank you

  https://prnt.sc/0GMB4aJKbiS0
• DeluxHost Member, Patron Provider

  January 26

  @EnzVps said:
  Hello,
  the system does not let me open tickets because I have one related to NVME 'On Hold'. I have an active Z offer and I wanted to reply to the email for 'Compensatory Options'.
  I replied to the email you sent me (the only possibility I have to contact you).
  Thank you

  https://prnt.sc/0GMB4aJKbiS0

  Hi, yes, this is possible. Unfortunately, many people have opened multiple tickets, so we had to add a limiter.

  Please reply to your NVMe ticket and I'll check it out.
• vetvetter Member

  January 26 edited January 26

  @DeluxHost Any way I can get a y4 to try out?
• empee Member

  January 27

  @DeluxHost said:
  For the rest of the customers, the freebies are being delivered right now!

  @DeluxHost you still forgot my gift

  add RAM please or a vCore
  Order Number: 7515015538
• individual6891 Member

  January 27

  @individual6891 said:

  @individual6891 said:
  The Y-3 and Y-4 are out of stock, will they be re-stocked?

  I have ordered a W-1 for the time being: Order 1393472657, Invoice 1101-461-2026
  Would appreciate +1GB RAM

  I am not in a rush but just checking I haven't been forgotten

  I have asked twice since my order on the 8th January, this is the third message. Still no free gift.
• DeluxHost Member, Patron Provider

  January 27

  @individual6891 said:

  @individual6891 said:

  @individual6891 said:
  The Y-3 and Y-4 are out of stock, will they be re-stocked?

  I have ordered a W-1 for the time being: Order 1393472657, Invoice 1101-461-2026
  Would appreciate +1GB RAM

  I am not in a rush but just checking I haven't been forgotten

  I have asked twice since my order on the 8th January, this is the third message. Still no free gift.

  You're right to remind us, I'll see what I can do in a few hours
• tumppi Member

  January 27

  Order number: 2283257708
  would like disk space if possible
• tenpera Member

  January 28

  @DeluxHost, #CJN-189124
• jorohe6515 Member

  January 28

  @DeluxHost just as a small bug report: I think renaming the Y series (this thread) to N series (new thread) caused a problem on your status page: The Y series is not mentioned any more (neither the uptime report nor in the maintenance window, which I suspect will also apply to Y)

  Thanked by 1DeluxHost
• zran Member

  January 31

  Order Number: 1590642230
  Add RAM please, if possible