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Hostinger caused 50% data loss due to wrong guidance site unstable for weeks no response id 5386178
I want to share my real experience with Hostinger, so others can make an informed decision.
For the past several weeks, my website impixa.com has been unstable:
The site opens normally at first
After 10 minutes to a few hours, it starts showing ERR_CONNECTION_RESET / connection error
This happens again and again, across different browsers, ISPs, IPs, and locations
What Hostinger support did
Instead of investigating their server, Hostinger fully blamed my website.
Based strictly on their instructions, I:
Deleted ~40–50% of my website files and assets
Removed internal security files
Removed background processing logic
Removed custom logic related to limits, cookies, and internal workflows
Disabled IPv6 as advised
All of this caused real and permanent data loss.
Result
👉 The issue was NOT fixed.
This clearly proved the problem was not my website, but their hosting/server instability.
What happened next
When I pushed back and explained that:
The site works temporarily, then fails
The issue is time-based and intermittent, not client-side
Hostinger then:
Created misleading and incorrect cases
Reused old case IDs
Kept saying: “Our complaints/compliance team will email you”
They promised a response in 1–3 business days.
Current situation
Over 2 weeks have passed
No email
No written explanation
My website is still broken
I already lost ~50% of my site due to their wrong guidance
I have:
Screenshots with timestamps
Chat history
Comments
Next
Time
Try
Typing
Each
Word
On
New
Line
Sorry to ask but, if you are not satisfied with the service, why you are still with them?
(Verse)
Issue not fixed
Host unstable not my site
Pushed back hard
Told them truth in plain sight
Site work short then crash
Time based problem not client side
Hostinger play games
Old case IDs they tried
Talk compliance team
Email promise in days three
Two weeks gone
No mail no reply to me
Website still down
Lost half from wrong advice
Got receipts
Screenshots and timestamps precise
(Outro)
Chat logs locked
Truth stays lit
I speak facts
No quit no quit
@khan1000
All of this could have been avoided had you copied the data somewhere first. And you don't remove background logics.... You try to disable them to check whether they are the culprit.
they too big to hear from here
This is destructive negligence, not tech support. If a host tells you to delete half your site and security files just to fix a connection error, they are guessing with your livelihood.
An ERR_CONNECTION_RESET that happens intermittently is a massive red flag for server-side issues like misconfigured firewalls or aggressive resource throttling, not a problem with your files. If it were your website code, it would be broken 100% of the time, not just after ten minutes.
He probably learned from me
Fun story. Thanks for sharing.
Hostinger
is
bad
web host
they
will never
help you.
try racknerd or namecrane. why go with some dumb company like Hostinger or Ionos? people go with them and enjoy slow servers, un-responsive support and then come to LET to make a thread.
This is when you know they are untrustworthy.
Well hopefully lessons were learned, I guess. Frankly sounds like you need a sysadmin layer between you and the host, even if they gave you ridiculous advice.
I'd like to see that chat history
...
So, just to double check, you deleted your own files?
Time
To
Active
Your
Disaster-
Recovery-
Plan
I
hope
you
have
backups
If
no
no
mercy
for
you
Don't they have a snapshot?
I really don't accept this from Hostinger. I think they will try to fix your problem ..
Yeah, it should never have been enabled by default.
Bro, I think I should give this a try. It's not a bad idea.
Welcome to LowEndSupport. Your support has been doubled from zero.
it's some vibecoded AI site, probably would have been better off asking the AI agent that coded the site for help instead.
the forum owner/admin should launch another forum for such "HighEndTalk" and such high end hosting provider..
by the way, @khan1000 , did you go to hostinger after visiting any ads on any social media?
i feel there are plenty of options at LET and mostly all the providers in around here do listen to queries and tickets
I once had an account on Hostinger. I deleted all my files, and threw my computer out the window where it smashed into little pieces. Hostinger destroys their clients' computers! (sarcasm and not a true story)
Hostinger Hiding Evidence: When I requested my full 1-year chat history to prove my case, the live support started ignoring me. They are intentionally hiding my communication records to cover up their mistakes. what I can do know? case id 5386178
impixa.com
This is not a proper drama. A good drama has proof, screenshots and a good story behind it. You did not even state what happened.
it's this drama https://lowendtalk.com/discussion/213448/hostinger-caused-50-data-loss-due-to-wrong-guidance-site-unstable-for-weeks-no-response-id-5386178 dunno why he started a new thread. forums are hard i guess.
It's low-end link building.
how did you "lose ~50%" of your site due to hostinger when it was you who deleted it?
Why are you still with your them,
If they don't care about you?
I think the best thing you can do now is move on
LET has many good hosts who actually listen to issues and fix them.
He pressed ^C because
rm -rf /was taking too long.Do you really need to spam the thread list with exactly the same issue when your whining is already still on the first page?
From what you said, you yourself deleted your own data. Don't feel bad. This is how many people learn the importance of backups.
Get a lawyer, sue them, lose because you deleted your own website, pay thousands of dollars